8,3
Very Good
From 2.314 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,4

Meal

8,1

Location

7,9

Service and Facilites

8,3

People often mention about Grand Ion Delemen Hotel
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Bedroom (28)
Staff Friendliness (22)
Room Space (21)
Ambiance (20)
Hotel Area (20)
Surroundings (19)
Bathroom (16)
Family Friendly (14)
Taste (14)
Soundproof (13)
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Traveler Reviews Grand Ion Delemen Hotel

Number of reviews per page
20
40
Customer reviews
aku
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
Recommended to family stay. Nearby attraction. Great weather. Out of traffic.
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Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Ayu A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,6
/10
Reviewed 3 week(s) ago
Best accommodation if you go to Genting. The rooms are very spacious. Most importantly, the pool is very nice because it has a roof so that my kids can swim even if it rains.
4 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
E***A
icon-origin-TRAVELOKA
8,0
/10
Reviewed 4 week(s) ago
The location is excellent, but the room cleanliness is poor, the curtains are loose.
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Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,7
/10
Reviewed 4 week(s) ago
Honestly, the hotel is very comfortable with clean and cool air, it really makes you feel at home there, but it's a shame that in a hotel that big, guests have to find their own room without being accompanied by staff and are only directed to several towers. So far, everything is paid off with the view and cool air 🙂
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Irawaty
icon-origin-TRAVELOKA
6,2
/10
Reviewed 4 week(s) ago
The room position is confusing, many buildings (1-7) have to go in and out of the building to reach the room. The bathroom gives off an unpleasant smell.
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you so much for your feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
good and steady although at first checking in was confusing because the towers were different
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Accommodation's Reply
07 Jul 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
A***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,7
/10
Reviewed 8 week(s) ago
The hotel is nice, the staff is not friendly, the room is not clean, there is a lot of dust & marks from the floor, there is a lot of hair under the mattress.
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
G***e
icon-origin-TRAVELOKA
9,1
/10
Reviewed 9 week(s) ago
Most of the places there was amazing, but the location is kind of bumpy when you try to go to other places out of the hotel: 3
1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,2
/10
Reviewed 10 week(s) ago
- Do not disturb button is spoilt, cleaner went into room when i was away - TV controller was not working (maybe wrong controller for the tv?) - Missing Aircon controller for the room - Room cupboard cannot be fully closed so light was on throughout - Double decker bed squeaks every time there is movement, felt unstable and unsafe
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2 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
L***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8,4
/10
Reviewed 10 week(s) ago
apartment with hotel too,,when check in only one person guard must self service but assisted how to do it, there is charge service debit card the atmosphere is quite cool, only for ordinary food, order fried vermicelli oil is really a lot access to Genting must take a taxi / hotel bus my rosary was left behind I contacted the hotel via WA to ask for help sending it to the hotel in China town Kuala Lumpur later how much will I pay, but they said it can't have to pick it up myself, want to go back it takes time because I'm only in transit, disappointed also because the rosary is a gift from my child bought in the Vatican, if possible please help send it
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
T***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
The hotel is great...clean...friendly service...there is a shuttle bus to Genting Highlands too
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4 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
VIGNESH V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 15 week(s) ago
They provided awesome unblocked mountain view room. Staffs are very friendly, clean room and breakfast was nice. Enjoyed the stay thoroughly. Thanks Majestic team.
1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
vinda i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 15 week(s) ago
Access is difficult. The bus has to pay 7 ringgit per person. The food is not delicious. It is also difficult to find Grab. If you are on a vacation with your family, the place is okay. If you want to feel the atmosphere of a room above the clouds, this is worth a try.
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3 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
Great hotel good services friendly and helpful staff
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Accommodation's Reply
29 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care.
Tommy L.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 18 week(s) ago
Staffs are friendly and helpful, security good.
1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
very good hotel, the room is big
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Accommodation's Reply
21 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
R***i
icon-origin-TRAVELOKA
9,1
/10
Reviewed 19 week(s) ago
Decent stay and not too far from Genting Highlands.
2 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
David E.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 19 week(s) ago
New building, spacious apartment with 2 rooms, family friendly.
2 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards-Customer Care
D***y
icon-origin-TRAVELOKA
9,7
/10
Reviewed 20 week(s) ago
Next trip, I'll definitely come here again.
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1 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,0
/10
Reviewed 20 week(s) ago
good ion delemen hotel good
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4 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Number of reviews per page
20
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