Traveloka (4,368)
8.4
Very Good
From 4,368 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.4
Location
8.5
Service and Facilites
8.4
People often mention about Hotel Grandhika Setiabudi Medan
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Staff Friendliness (72)
Bedroom (68)
Variety (64)
Ambiance (63)
Accessibility (62)
Bathroom (59)
Taste (59)
Distance to City Center (51)
Wifi (49)
Room Space (48)
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Traveler Reviews Hotel Grandhika Setiabudi Medan
Number of reviews per page
20
40
Customer reviews
E***Y
Leisure
10.0
/10
Reviewed 2 day(s) ago
Our family always makes Grandhika Hotel as the first choice when staying in Medan. It feels comfortable as if we were at home. Clean rooms, delicious and varied breakfast and friendly staff, thank you
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Accommodation's Reply
24 Apr 2025
Dear Mr./Mrs. E*Y. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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Arif P. L.
Staycation
9.4
/10
Reviewed 5 day(s) ago
The room is nice, for 600 thousand you can feel like staying in a 4-star hotel. Access is close to the city center and there are many snacks near the hotel (Setiabudi area). What needs to be considered is that the room is not soundproof, the sound of the neighbor's room plugging in the charger can still be heard if it is near the wall. The breakfast menu variations are standard with a fairly good taste. There is a swimming pool, suitable for a staycation with family.
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Accommodation's Reply
24 Apr 2025
Dear Mr. Arif P. L. Thank you for your good review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for the inconvenience during your visit to Hotel Grandhika Setiabudi Medan. We will make sure to always provide the best so that all our guests are always comfortable with us. We are happy to welcome your next arrival to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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A***o
Leisure
7.0
/10
Reviewed 2 week(s) ago
Check in past 2pm (already waited quite a while and the staff was not very friendly). Also, the pool was dirty, there was bird droppings around the pool. Everything else was okay.
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3 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Mr./Mrs. A*o. Thank you for your good review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for any inconvenience during your visit to Hotel Grandhika Setiabudi Medan. We will make sure to always provide the best so that all our guests are always comfortable with us. We are happy to welcome your next arrival to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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M***d
Staycation
9.7
/10
Reviewed 2 week(s) ago
we checked in at 22.00, everything was smooth & easy, but in the room there was a little problem because the room/bed lights couldn't be turned off, called the operator to call a technician 30 minutes to get to the room because there was only 1 technician on duty at night, 1-2 minutes the lights were fixed by the technician & we could sleep comfortably, for breakfast because we brought children aged 6 & 8 years had to add 65 thousand / child..
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. M*d. Thank you for your good review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for any inconvenience during your visit to Hotel Grandhika Setiabudi Medan. We will make sure to always provide the best so that all our guests are always comfortable with us. We are happy to welcome your next arrival to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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NT
Novita T.
Leisure
8.5
/10
Reviewed 2 week(s) ago
Stayed 2 nights here. Rate via app is cheaper. Close to laundry, food places and Irian Supermarket. Kids love playing in Irian because there is I-Land and i zone.
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Accommodation's Reply
11 Apr 2025
Dear Mrs. Novita T. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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NT
Novita T.
Leisure
8.5
/10
Reviewed 2 week(s) ago
child-friendly pool, delicious breakfast, nice staff. around the hotel there are many food sellers, in front of the hotel there is a coin laundry.
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Mrs. Novita T. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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K***i
Leisure
6.4
/10
Reviewed 3 week(s) ago
when checking in, it took almost 2 hours to wait. and also you can give the wrong key to a room that still has guests.. it's terrible..
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Mr./Mrs. Ke*I. Thank you for your good review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for any inconvenience during your visit to Hotel Grandhika Setiabudi Medan. We will make sure to always provide the best so that all our guests are always comfortable with us. We are happy to welcome your next arrival to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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Herry S.
Staycation
9.0
/10
Reviewed 3 week(s) ago
Please fix the bathroom shower in room 627, many people have hot water.
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1 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Mr. Herry S. Thank you for your good review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for any inconvenience during your visit to Hotel Grandhika Setiabudi Medan. We will make sure to always provide the best so that all our guests are always comfortable with us. We are happy to welcome your next arrival to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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Y***y
Leisure
9.1
/10
Reviewed 3 week(s) ago
Overall it's good, but for the service, especially refilling at the restaurant during breakfast, it's quite slow. Especially milk refills, when are you asked, when do they appear (quite long). Then it's also quite slow to lift dirty plates and clean empty tables. So sometimes it's confusing where to sit.
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3 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Mrs. Y*y. Thank you for your good review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for any inconvenience during your visit to Hotel Grandhika Setiabudi Medan. We will make sure to always provide the best so that all our guests are always comfortable with us. We are happy to welcome your next arrival to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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F***h
10.0
/10
Reviewed 3 week(s) ago
Good experience, but sorry in advance the staff seems to not need to remind you every minute if you want to check out until you send a WA. Good job guys!
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Accommodation's Reply
07 Apr 2025
Dear Mr./Mrs. F*h. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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Il
Intan l. p.
10.0
/10
Reviewed 3 week(s) ago
Staff-nya ramah-ramah, front office good attitude. Good job hotelier.
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Accommodation's Reply
07 Apr 2025
Dear Mrs. Intan I, P. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to feel the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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ys
yustian s.
5.4
/10
Reviewed 3 week(s) ago
Very bad service, smelly and dirty room. Breakfast service, many of the food was out of stock but very slow to refill even though it was still 08.30.
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Accommodation's Reply
07 Apr 2025
Dear Mr. Yustian S. Thank you for your good review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for the inconvenience during your visit to Hotel Grandhika Setiabudi Medan. Corrections like this will improve our service. Once again, we sincerely apologize for the inconvenience. We will make sure to always provide the best so that all our guests are always comfortable with us. We are happy to welcome your next arrival to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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H***i
10.0
/10
Reviewed 3 week(s) ago
I will stay again at the Grandika Setia Budi Medan Hotel.
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Mr./Mrs. H*I. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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Mahmudi Y.
Staycation
9.7
/10
Reviewed 3 week(s) ago
The room is great. I stayed only for two nights during the Ramadhan period.
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Accommodation's Reply
07 Apr 2025
Dear Mr Mahmudi Y
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan
Warmest regard,
Rakhmat Adi Sampurno
General Manager
D***i
9.4
/10
Reviewed 4 week(s) ago
fun.. close to town
and comfortable rooms
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Accommodation's Reply
07 Apr 2025
Dear Mr./Mrs. D*I. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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Eka S. B.
8.5
/10
Reviewed 4 week(s) ago
comfortable, friendly staff, near public facilities
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Accommodation's Reply
07 Apr 2025
Dear Mrs Eka S.B
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan
Warmest regard,
Rakhmat Adi Sampurno
General Manager
IS
Irvan S.
10.0
/10
Reviewed 5 week(s) ago
All the services are very good.
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1 people find it helpful
Accommodation's Reply
25 Mar 2025
Dear Mr. Irvan S. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to feel the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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SS
Sinta S. M.
10.0
/10
Reviewed 6 week(s) ago
Stayed here for 3 nights, everything was good, every complaint was always handled thoroughly, sheets and towels were changed every day.
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Accommodation's Reply
19 Mar 2025
Dear Mrs. Sinta S. M. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to feel the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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S***o
Business
8.5
/10
Reviewed 6 week(s) ago
Parking is narrow, and the shower has a leak.
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Accommodation's Reply
13 Mar 2025
Dear Mr. S*o. Thank you for your good review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for the inconvenience during your visit to Hotel Grandhika Setiabudi Medan. Corrections like this will improve our service. Once again, we sincerely apologize for the inconvenience. We will make sure to always provide the best so that all our guests are always comfortable with us. We are happy to welcome your next arrival to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
See original
IS
Irvan S.
10.0
/10
Reviewed 7 week(s) ago
All services and facilities are very satisfying.
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Accommodation's Reply
10 Mar 2025
Dear Mr. Irvan S. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to feel the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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Number of reviews per page
20
40
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