Grand Suka Hotel Pekanbaru

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Overall Ratings & Reviews Grand Suka Hotel Pekanbaru

Traveloka (3.773)
Other sources (21)
7,9
Pleasant
From 3.773 reviews
Provided by travelers on
Cleanliness

7,9

Room Comfort

7,9

Meal

7,9

Location

8,2

Service and Facilites

7,9

People often mention about Grand Suka Hotel Pekanbaru
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Ambiance (50)
Bedroom (49)
Room Space (44)
Bathroom (42)
Taste (42)
Distance to City Center (40)
Hotel Area (38)
Surroundings (37)
Staff Friendliness (37)
Accessibility (36)
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Traveler Reviews Grand Suka Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
Putri R.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Everything was fine. It just lacked soundproofing. The service was good. The staff helped us with everything, including ordering a ride in the morning. The room was clean and spacious. There was no odor or dirt in the room.
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1 people find it helpful
F***y
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
the service is the best, strategic location close to the mall
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E***i
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Leisure
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8,2
/10
Reviewed 3 week(s) ago
Got a promo price, only 280 per room, got good facilities, clean water, swimming pool, spacious and comfortable parking, central location, great wifi, only the thing that was a bit lacking was room 714 had a bit of a musty smell maybe because of the rainy season, the downside was the central AC in the hallway and bathroom was broken, but overall it was great.
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, On behalf of all staff and management, Grand Souka Pekanbaru Hotel would like to sincerely apologize for the incident you experienced during your stay. This incident was not intentional; on the contrary, we will address these shortcomings immediately from now on and in the future. We look forward to welcoming you back with warmth and pleasure. Thank you. Sincerely, Management.
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Respika I.
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Medical
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8,5
/10
Reviewed 3 week(s) ago
Friendly staff and good service
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Mr./Ms. Respika I, Sincerely yours, Grand Suga Hotel, Pekanbaru. Thank you very much for your positive feedback. All of us, the staff and management, promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Verified Traveler
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Staycation
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10,0
/10
Reviewed 4 week(s) ago
Thank you, it was really fun here, will come back again
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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M***D
icon-Leisure
Leisure
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10,0
/10
Reviewed 4 week(s) ago
You got more value by staying at this hotel as it is very comfortable, convenient, surpassing the privacy. Really love it.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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Fitri F.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The place is comfortable, the waiters are friendly
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1 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear Mr. Fitri F! This is Pekanbaru Gran Suga Hotel. Thank you very much for your valuable review. All of our staff will do their best to make your stay even more enjoyable. We hope to welcome you again in the future. Thank you very much, The Hotel Management.
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M***n
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Business
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8,8
/10
Reviewed 5 week(s) ago
Strategic hotel near the mall, friendly staff, bathroom facilities need to be updated
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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Setia K.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Great, good, the receptionist is friendly
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Hello Setia! This is Hotel Pekanbaru Gransuka. We would like to extend our warmest regards and thank you very much for staying with us. All of our staff will do their best to make our hotel grow in the future. We sincerely hope to welcome you back again. Thank you very much! Hotel Management
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D***g
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Staycation
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8,4
/10
Reviewed 6 week(s) ago
According to the information, this hotel is an ex-Ibis group hotel. The facilities are old, and the maintenance seems to be lacking. There are many broken and cracked tiles and walls, but they haven't been repaired yet. There is a variety of food, but it's quite good.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Pekanbaru Grand Suka Hotel apologizes for the inconvenience caused during your stay. This incident was unintentional and we will take the necessary steps to resolve the issue as soon as possible to prevent it from happening again. Please feel free to use our services anytime. We appreciate your understanding and cooperation and would like to thank all our staff.
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denny k.
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8,5
/10
Reviewed 6 week(s) ago
It's good, the food is also delicious, recommended...
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Accommodation's Reply
26 Nov 2025
Dear Mr. Denny, Grand Sugar Hotel Pekanbaru, Warmest regards, Thank you very much for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and full of happiness. Thank you. Best regards, Management
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Fadly
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
A great hotel, perfect for staying here, the breakfast is luxurious with lots of choices.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Mr. Fadli, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again with warmth and happiness. Thank you. Best regards, Management
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B***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the hotel is clean, the breakfast is delicious.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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Sri W.
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Staycation
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9,7
/10
Reviewed 8 week(s) ago
This hotel is located very close to Pekanbaru's largest malls, SKA and LW. It's strategically located on a main road. It's clean, the AC is just the right amount of cold, the water heater is perfect for a shower, not too hot, and the breakfast has plenty of options. However, the experience is just so-so. What I really like is the spacious and free parking. There's no hassle of having to register. However, yesterday on the second day, I smelled a carrion odor from above. It's possible there was a dead rat, as there was a loud scratching sound on the ceiling that night. But on the first day, I didn't smell it. Hopefully, management will take note so future guests won't complain. Check-in and check-out were also fast, and the short-haired lady in the restaurant area was very friendly, but I forgot her name. Thank you for the Companion Hotel Grand Suka Pekanbaru. I will come back again soon.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Ms. Sri W., Warmest regards, Grand Sugar Hotel Pekanbaru Thank you for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and happy feelings. Thank you. Best regards, Management
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Sri W.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel looks outdated from the outside but the inside is very clean. I only booked one night but because I felt at home, I booked another night. There is a TV with a wide selection of channels even though it is not a smart TV, there is also a mini fridge, a complete telephone, there is a pool even though I haven't tried it. Basically, it is suitable for a staycation with a fairly affordable price. Thank you Grand Suka
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Accommodation's Reply
26 Nov 2025
Dear Ms. Sri W., Warmest regards, Grand Sugar Hotel Pekanbaru Thank you for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and happy feelings. Thank you. Best regards, Management
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M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 10 week(s) ago
The room was clean and comfortable. It's just that I forgot my phone charger. When I checked with the hotel, they told me it wasn't in the room, even though I clearly remembered it. The other amenities were fine. Thanks.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Best regards, Grand Suka Hotel Pekanbaru On behalf of all staff and management, I would like to apologize for the incident that occurred during your stay at Grand Suka Hotel Pekanbaru. I did not intend for such an incident to occur. On the contrary, our weaknesses will be addressed immediately from now on. We are ready to welcome and bring happiness to you again in the future. Thank you. Sincerely, Management
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Andi S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 10 week(s) ago
Comfortable, perfect for families. I'd stay here again if I go to Pekanbaru. The room is spacious, clean, the Wi-Fi is good, and the shower is great. The room specifications stated a refrigerator, but in reality, there wasn't one. However, that didn't detract from the comfort of my stay.
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Accommodation's Reply
26 Nov 2025
Dear Andi S, Warm greetings from Grand Ska Hotel Pekanbaru. We sincerely appreciate your positive feedback. All of our staff and management are committed to further improvement in the future. We look forward to welcoming you back with a warm heart. Thank you very much. Thank you. Management,
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P***N
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
There is no free mineral water provided, there is a paid one. There are no spoons.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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p***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 12 week(s) ago
Friendly staff, clean, comfortable, tidy rooms, strategic area, complete bathroom amenities, tea and coffee drinks available
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2 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
okay okay mantulllllllllllljsjsjsjsjjwjwjjejekkwmwm
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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Number of reviews per page
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