On the first day of check-in, there was no staff to lead us to the room, we had to go up to the room ourselves. The room door was damaged and did not accept the card, so I had to call the front desk for someone to handle it. In the evening, when it rained, customers drove to the lobby and the staff stood there laughing, but there was not even an umbrella to cover the customers. On the 2nd day, the door lock was damaged and could not be opened. We asked them to handle it immediately, but they kept being vague and refused to handle it. After making a fuss, they agreed to change the room to another room for the guest. The third day was too boring and it was half a day before checking out so I couldn't experience anything. It's a resort but the staff, quality and experience are not worth the price.