8.4
Very Good
From 4,721 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.0
Location
8.4
Service and Facilites
8.4
People often mention about Genio Hotel Manado
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Staff Friendliness (50)
Bedroom (48)
Bathroom (40)
Accessibility (37)
Room Space (37)
Distance to City Center (36)
Ambiance (35)
Hotel Area (35)
Surroundings (32)
Wifi (27)
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Traveler Reviews Genio Hotel Manado
Number of reviews per page
20
40
Customer reviews
K***i
Business
10.0
/10
Reviewed 2 hour(s) ago
It's really good, so it's recommended.
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J***e
10.0
/10
Reviewed 4 day(s) ago
A bit noisy, employees cleaning on the 5th floor.
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S***n
Staycation
9.4
/10
Reviewed 1 week(s) ago
The staff are friendly, the check-in process smooth, the room is clean. Great stay. It's been my second time staying at Genio, definitely will be coming back.
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Hendri D. K.
Transit
8.5
/10
Reviewed 2 week(s) ago
With that price, the experience of staying here is quite pleasant, the facilities are good and complete. Access to everywhere is also easy to reach. The parking lot is quite small but there is security who is always ready to solve parking problems. The only thing lacking is that the room is not soundproof so the sound from the next room is quite clearly heard
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f***y
9.1
/10
Reviewed 2 week(s) ago
hotel is comfortable, quiet, and affordable.
noise level is low. the sound of people interacting in the lobby can be heard in the room
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m***i
Leisure
10.0
/10
Reviewed 2 week(s) ago
The staff was very friendly during the check in and check out process.
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m***i
Leisure
10.0
/10
Reviewed 2 week(s) ago
Every time I come to this city, I always stay at this hotel.
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1 people find it helpful
H***i
Transit
8.4
/10
Reviewed 3 week(s) ago
Clean rooms and facilities according to the price. Strategic location, only one drawback is that the room is not soundproof so that sounds from the next room are clearly audible.
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M***n
10.0
/10
Reviewed 3 week(s) ago
Clean and comfortable hotel, good service.
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m***h
9.4
/10
Reviewed 3 week(s) ago
Affordable price, and clean room. Nice 👌
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M***a
Transit
6.6
/10
Reviewed 3 week(s) ago
stayed for only 6 hours because I was in transit from the previous hotel and had a flight in the morning.. brought a suitcase that big, no staff could help me, instead I was playing with my cellphone.. when I checked out 6 hours later, I was just stared at and still playing games on my cellphone. the room wasn't cold and smelled sour, luckily it was only 6 hours. yeah, for the price, there's nothing I could hope for
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H***a
Leisure
8.5
/10
Reviewed 3 week(s) ago
The place is quiet and calm, comfortable for resting.
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M***e
10.0
/10
Reviewed 5 week(s) ago
I stayed here when the flood happened. The hotel offers an affordable price with excellent service in all aspects.
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Accommodation's Reply
26 Mar 2025
Dear Guest,
Greetings from geniohotel.com management.
Thank you for choosing Genio Hotel Manado and I really appreciate for the perfect rating and for recommending our hotel to other guest.
I am so glad that the hotel facilities surpassed your expectations and the team loved sharing that milestone with you.
We look forward to welcoming you back to our hotel in the future.
Warmest regards,
Management Team Genio Hotel Manado
R***i
7.1
/10
Reviewed 5 week(s) ago
The staff at the vehicle parking area were arrogant.
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Accommodation's Reply
26 Mar 2025
Dear Guest, Warmest greetings from Genio Hotel Manado! Thank you very much for taking the time to share your valuable feedback with us. Allow us to sincerely apologize for the disappointment and inconvenience you experienced. Please be assured that appropriate actions have been taken to rectify the issues you highlighted. Thank you again for choosing Genio Hotel Manado and we hope you will give us the opportunity to welcome you back in the future. Best regards, Genio Hotel Manado Management Team
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Y***a
8.2
/10
Reviewed 5 week(s) ago
The room area is comfortable, clean, the water flows smoothly.
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Accommodation's Reply
26 Mar 2025
Dear Guest, Warmest greetings from Genio Hotel Manado. Thank you for sharing your wonderful experience about your recent visit and I am delighted to hear that we have provided a memorable experience for you. We hope you are well and look forward to welcoming you again at Genio Hotel Manado. Sincerely, Genio Hotel Manado Management Team.
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R***i
8.5
/10
Reviewed 9 week(s) ago
Quick check in and check out.
1 people find it helpful
DA
Dani A.
10.0
/10
Reviewed 9 week(s) ago
GOOD, CLEAN and friendly. Breakfast is worth the price.
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Accommodation's Reply
23 Feb 2025
Dear Dani, Warm greetings from Genio Hotel Manado. Thank you for sharing your kind words about your recent visit to Genio Hotel Manado. We are glad to hear that you had a great time with the quality and services of our hotel. We assure you, this will be an encouragement for all of us to continue to improve the quality of our services. We look forward to welcoming you again in the future. Sincerely, Genio Hotel Manado Management Team
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M***s
8.5
/10
Reviewed 10 week(s) ago
Always stay here when on duty in Manado
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Accommodation's Reply
20 Feb 2025
Dear Guest, Warmest greetings from Genio Hotel Manado. Thank you for sharing your wonderful experience about your recent visit and I am delighted to hear that we have provided a memorable experience for you. We hope you are well and look forward to welcoming you again at Genio Hotel Manado. Sincerely, Genio Hotel Manado Management Team.
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SS
Shita S. D.
Leisure
8.8
/10
Reviewed 12 week(s) ago
. Great location and clean rooms! The staff was very friendly and welcoming. However, the twin bed was a bit small. Overall, a pleasant stay!
1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Shita,
Thank you for choosing Genio Hotel Manado and for taking the time to write a positive review.
I am so glad to hear you enjoyed your staycation with us and thrilled that we were able to exceed your expectations. I can assure you that at Genio Hotel Manado, we strive to provide the best service possible to our guests and create wonderful experiences.
I appreciate your kind words and look forward to welcoming you more in the future.
Warmest regards,
Management Team Genio Hotel Manado
A***a
Transit
9.6
/10
Reviewed 12 week(s) ago
The hotel does not provide combs and irons. The food is delicious but lacks variety. There is no porridge or fried rice. There is only bread and white rice.
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1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Valued Guest, Warmest greetings from Genio Hotel Manado! Thank you very much for taking the time to share your valuable feedback with us. Allow us to sincerely apologize for the disappointment and inconvenience you experienced. We are deeply saddened to learn of your unpleasant comments and experience regarding our services and would like to apologize for not meeting your expectations. Please be assured that appropriate actions have been taken to rectify the issues you have highlighted. Thank you again for choosing Genio Hotel Manado and we hope you will give us the opportunity to welcome you back in the future. Best Regards, Genio Hotel Manado Management Team
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Number of reviews per page
20
40
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