Dear Guest, Thank you for your review and feedback. We are glad to hear that you are satisfied with the services and facilities we provide. However, we also apologize for the inconvenience you experienced during the check-in process. We will ensure that all of our staff always provide friendly and professional service to every guest regardless of appearance. Your feedback means a lot to us to continue improving the quality of our services. We hope to welcome you back with a better experience. Thank you. Warm Regards, Raynatha Ticoalu. Hotel Manager.