8.5
Very Good

From 3,953 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.5

Service and Facilites

8.5

People often mention about Luminor Hotel Jambi Kebun Jeruk By WH
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Bedroom (27)
Staff Friendliness (26)
Distance to City Center (25)
Variety (25)
Taste (22)
Ambiance (21)
Bathroom (21)
Accessibility (20)
Hotel Area (19)
Room Space (18)
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Traveler Reviews Luminor Hotel Jambi Kebun Jeruk By WH

Number of reviews per page
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40
Customer reviews
Daulat S.
icon-Leisure
Leisure
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10.0

/10

Reviewed 1 day(s) ago

Highly recommended for friends who want to stay in Jambi, the price is also competitive. Thank you Luminor Jambi.
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A***s
icon-Business
Business
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9.7

/10

Reviewed 7 day(s) ago

Quite good in its class with the most affordable price.
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M***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 1 week(s) ago

It was a pleasure staying here. Clean and close to the culinary center. A transit place in Jambi that is not inferior to other starred hotels.
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Accommodation's Reply
17 Apr 2025
Dear Guest, Warm greetings from Luminor Hotel Jambi, thank you for taking the time to give a good review about our hotel, We are very happy that you appreciate the facilities and services that we have provided. We look forward to your return visit to Luminor Hotel Jambi. Best regards. Dedi Warja. General Manager.
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Citra D. P.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

Almost always stay here when I go to Jambi. The price is ok, the location is strategic and comfortable!
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A***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 1 week(s) ago

For a 3 star hotel, it's pretty good.
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Accommodation's Reply
17 Apr 2025
Dear Guest, Warm greetings from Luminor Hotel Jambi, thank you for your good review of our Hotel, We hope to see you and serve you again in the near future at Luminor Hotel Jambi. Best regards. Dedi Warja. General Manager.
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Della A.
icon-Leisure
Leisure
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10.0

/10

Reviewed 2 week(s) ago

This hotel is great, it's clean, close to culinary tourism and most importantly, the staff are very friendly, thank you Luminor Hotel for making our family happy while in Jambi ❤️ and staying here
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Accommodation's Reply
17 Apr 2025
Dear Della A, Ms., Warm greetings from Luminor Hotel Jambi, thank you for your good review of our hotel, We are very happy that you appreciate the facilities and services that we have provided. We look forward to your return visit to Luminor Hotel Jambi. Best regards. Dedi Warja. General Manager.
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ALWI
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Leisure
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10.0

/10

Reviewed 3 week(s) ago

Very friendly receptionist when checking in/checking out, security is also very friendly, the restaurant where breakfast is good and the staff is friendly, there are many choices of food. the other staff are also very friendly when passing by on the way to the room, basically top, steady and impressive. next time here again. for those of you who want to go to Jambi city, either for business or holiday, it's nice to stay here...
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Alwi, Mr., Warm greetings from Luminor Hotel Jambi, thank you for taking the time to give a good review about our hotel, We are very happy that you appreciate the facilities and services that we have provided. We look forward to your return visit to Luminor Hotel Jambi. Best regards. Dedi Warja. General Manager.
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a***a
icon-origin-TRAVELOKA

5.0

/10

Reviewed 3 week(s) ago

I booked via traveloka and asked for a non smoking room yet they gave me a smoking one. Such a bad service, not sure whether the travelola apps did not work or the hotel just didnot care. Oh the front office who helped was Ms. Melda, and no, she did not give any solution 🤔

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Accommodation's Reply
10 Apr 2025
Dear Guest, Warmest Greetings from Luminor Hotel Jambi, Thank you for giving comment and review for Our Hotel, We would like to say sorry about what happen to you during stay with Us. It will be sure, it's not be repeated again to you. We are looking forward to welcoming you back to our Hotel, hopefully with an even better service. Best Regards, Dedi Warja General Manager
a***a
icon-origin-TRAVELOKA

5.3

/10

Reviewed 3 week(s) ago

I booked via traveloka and asked for a non smoking room yet they gave me a smoking one. Such a bad service, not sure whether the travelola apps did not work or the hotel just didnot care.

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Accommodation's Reply
10 Apr 2025
Dear Guest, Warmest Greetings from Luminor Hotel Jambi, Thank you for giving comment and review for Our Hotel, We would like to say sorry about what happen to you during stay with Us. It will be sure, it's not be repeated again to you. We are looking forward to welcoming you back to our Hotel, hopefully with an even better service. Best Regards, Dedi Warja General Manager
A***i
icon-Transit
Transit
icon-origin-TRAVELOKA

6.7

/10

Reviewed 3 week(s) ago

The bed sheets and pillows smell like they were used by smokers (the laundry is not clean enough)
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Accommodation's Reply
10 Apr 2025
Dear Guest, Warm greetings from Luminor Hotel Jambi, We would like to thank you for taking the time to review our Hotel. We apologize for the issues raised in your review, and We have met with the relevant Department to address the issues and prevent similar things from happening again. We hope to restore your trust and have the opportunity to welcome you back to Luminor Hotel Jambi. Best Regards. Dedi Warja. General Manager.
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U***i
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Transit
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9.7

/10

Reviewed 3 week(s) ago

Clean, quite strategic location and good service.
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Accommodation's Reply
10 Apr 2025
Dear Guest, Warm greetings from Luminor Hotel Jambi, thank you for your good review of our Hotel, We hope to see you and serve you again in the near future at Luminor Hotel Jambi. Best regards. Dedi Warja. General Manager.
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w***a
icon-Transit
Transit
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Masyaallah, this hotel is very comfortable for families. The facilities and services are satisfactory. The food has many choices and is very delicious. Thank you, a pleasant experience staying here
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1 people find it helpful

p***u
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Staycation
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9.7

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly, the place is clean, the view is also beautiful, the room is very comfortable. The location is in the city center and relatively affordable
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Mira W.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

I stay at Luminor Hotel, Jambi for business trip. Room is quite basic and simple. Bathroom of the hotel is quite clean, even the hotel room is. The hotel also serves breakfast, quite a good, extra touch to the hotel, Wifi is fine

2 people find it helpful

Accommodation's Reply
10 Feb 2025
Dear Mira. W , Warmest greetings from Luminor Hotel Jambi, Thank you for your review, We are looking forward to welcoming you back to our Hotel, hopefully with an even better service. Best Regards, Dedi Warja General Manager
A***s
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

Nice staff and clen room, good lication in town you can have various street food

1 people find it helpful

Accommodation's Reply
10 Feb 2025
Dear Guest Warmest greetings from Luminor Hotel Jambi, Thank you for your review, We are looking forward to welcoming you back to our Hotel, hopefully with an even better service. Best Regards, Dedi Warja General Manager
mamana a.
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 12 week(s) ago

I booked 2 rooms, relatively good and comfortable.., only the hot water in the KM felt lacking.., it was not even felt, besides that the AC in room 523 dripped water which made the room muddy
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1 people find it helpful

Accommodation's Reply
10 Feb 2025
Dear Mr./Mrs. Maman. A, Warm greetings from Luminor Hotel Jambi, thank you for taking the time to review Luminor Hotel Jambi and give your appreciation for the facilities we provide, We apologize for the inconvenience you encountered during your stay at our hotel, We have followed up on the problem to the relevant department so that similar things do not happen again. We hope to restore your trust and have the opportunity to welcome you back to Luminor Hotel Jambi. Best regards. Dedi Warja. General Manager.
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M***i
icon-origin-TRAVELOKA

9.4

/10

Reviewed 12 week(s) ago

The staff are very helpful and friendly. The room for our first night has some mold, which I couldn't stand because of allergy. I requested for change of room the next day, which was accepted straightaway. The staff took us to viewed the next room first before moving. Very helpful. The breakfast was delicious. There are quite some selection. The best are the local dishes.
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Accommodation's Reply
10 Feb 2025
Dear Guest, Warmest greetings from Luminor Hotel Jambi, Thank you for your review, We are looking forward to welcoming you back to our Hotel, hopefully with an even better service. Best Regards, Dedi Warja General Manager
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 16 week(s) ago

Here's a hotel review based on your feedback: A Pleasant Stay with Friendly Service Luminor Hotel Jambi proved to be a delightful choice for our recent stay. The staff were exceptionally friendly and accommodating, making us feel welcome from the moment we arrived. The hotel's location was a major plus, with a variety of street food vendors nearby. This made it incredibly convenient to satisfy our hunger cravings at any time. We were pleasantly surprised by the prompt check-in process at 2:00 AM. After a long journey from Jakarta, it was a relief to be able to rest immediately in our clean and comfortable room. The water heater functioned flawlessly, ensuring a warm and relaxing shower. While we were unable to secure connecting rooms as requested, the overall experience was positive. We would definitely consider staying at [Hotel Name] again in the future.
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3 people find it helpful

Accommodation's Reply
13 Jan 2025
Dear Guest Warmest greetings from Luminor Hotel Jambi, Thank you for your review, We are looking forward to welcoming you back to our Hotel, hopefully with an even better service. Best Regards, Dedi Warja General Manager
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Rikki R.
icon-origin-TRAVELOKA

8.2

/10

Reviewed 16 week(s) ago

the hotel staff is very friendly and responsive
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Accommodation's Reply
13 Jan 2025
Dear Rikki R., Mr., Warm greetings from Luminor Hotel Jambi, thank you for taking the time to give a good review about our hotel, We are very happy that you appreciate the facilities and services that we have provided. We look forward to your return visit to Luminor Hotel Jambi. Best regards. Dedi Warja. General Manager.
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K***i
icon-origin-TRAVELOKA

8.8

/10

Reviewed 16 week(s) ago

Vehicle parking area is not spacious enough
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Accommodation's Reply
02 Jan 2025
Dear Guest, Warm greetings from Luminor Hotel Jambi, thank you for your good review of our Hotel, We also provide valet parking facilities to help you park your vehicle safely and comfortably. We hope to see you and serve you again in the near future at Luminor Hotel Jambi. Best regards. Dedi Warja. General Manager.
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