8.5
Very Good

From 938 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

7.8

Location

8.5

Service and Facilites

8.4

People often mention about Sanur Elok Residence
All
Staff Friendliness (4)
Ambiance (4)
Bedroom (3)
Bathroom (3)
Hotel Area (3)
Distance to City Center (2)
Surroundings (2)
Wifi (2)
Room Space (2)
Family Friendly (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Sanur Elok Residence

Number of reviews per page
20
40
Customer reviews
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

5.4

/10

Reviewed 20 week(s) ago

Dirty bedroom and bathroom, receptionist is not ready, not worthy

Find this review helpful?

K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 23 week(s) ago

Clean room, good ambience and helpful staff. Thankyou

Find this review helpful?

Accommodation's Reply
02 Dec 2024
Dear Ms./Mr. ke*n, Thank you for the positive review that you have given regarding your stay experience at Sanur Elok Residence. It is an honor for our team to be able to provide the best quality of service and facilities for you. All of our staff are looking forward to your next visit. Regards, Ana.
Translated by Google Icon
See original
A***i
icon-Business
Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 27 week(s) ago

The staff is very friendly and nice, the rooms and environment are clean.
Translated by Google Icon
See original

Find this review helpful?

Dwi K.
icon-Business
Business
icon-origin-TRAVELOKA

8.2

/10

Reviewed 39 week(s) ago

Comfortable, clean, close to everywhere, friendly prices.
Translated by Google Icon
See original

Find this review helpful?

A***a
icon-Transit
Transit
icon-origin-TRAVELOKA

8.5

/10

Reviewed 41 week(s) ago

The staff are friendly, but the wifi is slow :') the location is a 15 minute walk to the Rasuna said bus stop, so far it's okay.
Translated by Google Icon
See original

Find this review helpful?

A***w
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 42 week(s) ago

Good place to rest.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
11 Jul 2024
Dear. Mrs/Mr A*w, Thank you for the positive review you have given regarding your experience of staying at Sanur Elok Residence. It is a matter of pride for our team to be able to provide the best quality service and facilities for you. We, the entire staff, are looking forward to your next visit. Greetings, Ana.
Translated by Google Icon
See original
N***a
icon-Business
Business
icon-origin-TRAVELOKA

8.2

/10

Reviewed 46 week(s) ago

Clean and comfortable. There's just no place to eat.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
11 Jul 2024
Dear. Madam/Mr N*a, Thank you for the positive review you have given regarding your experience of staying at Sanur Elok Residence. It is a matter of pride for our team to be able to provide the best quality service and facilities for you. We, the entire staff, are looking forward to your next visit. Greetings, Ana.
Translated by Google Icon
See original
D***y
icon-origin-TRAVELOKA

5.6

/10

Reviewed 46 week(s) ago

Sanur Elok Residence which is not as beautiful as its name. Some videos that I want to tell can not be uploaded, the first and last story to stay here. First, it says 24-hour check-in, I checked in at 10 pm and there was no front desk, the person who received me was a woman wearing a t-shirt and shorts and looked like she had just woken up. Second, when I opened the door to the room, there was an unpleasant smell, there were no hotel slippers and the cupboard was very dusty. Third, the floor near the bottom right of the mattress was lifted. Fourth and the most terrible in my opinion, the electricity went out okay at 12 o'clock according to the SOP, but how come the water was also turned off? I wanted to take a shower at 5.30 am there was no water, I walked to Indofebruary near the hotel to buy water as a cleaning tool for my toilet. Please improve the management of the Sanur Elok Hotel for its service system and be quick to respond to guest responses, water, you know, this is how come I planned to stay close to my workplace but didn't take a shower. Thank you, always be successful.
Read More
Translated by Google Icon
See original

1 people find it helpful

E***c
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 50 week(s) ago

It was a very pleasant stay and the staff is very friendly, too.

1 people find it helpful

Yani N.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 62 week(s) ago

If you are looking for a short or long-term stay, I recommend choosing Sanur Elok Residence. The room and facilities are clean. The place is located in Kuningan-Sudirman area (middle of Jakarta), so everything is nearby by public/online transportation.

1 people find it helpful

Zultony K.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 65 week(s) ago

Lokasi tenang nyaman asri dan lokasi dekat kota.

Find this review helpful?

Accommodation's Reply
28 Jan 2024
Dear. Ms/Mr Zultony Kurniawan, Thank you for the positive review you have given regarding your experience of staying at Sanur Elok Residence. It is a matter of pride for our team to be able to provide the best quality service and facilities for you. We, the entire staff, are looking forward to your next visit. Greetings, Ana.
Translated by Google Icon
See original
Aime A.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 69 week(s) ago

Sangat nyaman, tenang dan mudah mencari makanan dan pergi ke mall terdekat cukup jalan kaki 7 menit saja.

Find this review helpful?

Accommodation's Reply
28 Jan 2024
Dear. Mrs/Mr Ayu Riski, Thank you for the positive review you have given regarding your experience of staying at Sanur Elok Residence. It is a matter of pride for our team to be able to provide the best quality service and facilities for you. We, the entire staff, are looking forward to your next visit. Greetings, Ana.
Translated by Google Icon
See original
Sukma N.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 72 week(s) ago

Feels like a hidden gem for a fact this is the best budget hotel among those expensive ones, so close to the city centre. Rooms are clean with modern interior design, and in a quiet environment. It is nice to stay either for your business or short holiday experience with the close proximity to the offices and malls.

Find this review helpful?

lila d.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 74 week(s) ago

The air conditioner is not cold enough, for the location close to everywhere.
Translated by Google Icon
See original

Find this review helpful?

Nadya C. K.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 77 week(s) ago

Superior Room 119.+ Comfortable room.+ AC, shower, TV, TV channel, wifi, sink water, toilet water, lights function well.+ Water heater + mineral water is provided.+ Lots of tables for storage, cupboards the clothes are quite large.+ There is a balcony.+ Simple modern room furniture.+ Didn't find any animals in the room & balcony area (ants, lizards, cockroaches, spiders & insects). - The bathroom needs to be cleaned again, especially in the corner behind the door. - The sink drain needs to be checked because it smells a bit. Daily and monthly stays.* For monthly stays, water heaters, mineral water, tea & coffee are not provided. The parking area is quite large.*Friendly & informative staff.*Requires a cash deposit of 200,000 for daily stay.
Read More
Translated by Google Icon
See original

3 people find it helpful

Accommodation's Reply
06 Nov 2023
Dear. Ms/Mr Nadya Candra, Thank you for the positive review you have given regarding your experience of staying at Sanur Elok Residence. It is a matter of pride for our team to be able to provide the best quality service and facilities for you. We, the entire staff, are looking forward to your next visit. Greetings, Ana.
Translated by Google Icon
See original
Profile Picture
Dwi a.
icon-origin-TRAVELOKA

6.6

/10

Reviewed 78 week(s) ago

Entering the room, you immediately exhale an aroma that is a little unpleasant to your nose. Next, before the guests arrive, maybe you can spray it with fragrance. Thanks.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
18 Nov 2023
Dear Mr Dwi Ariansyah, Our warmest greetings from Sanur Elok Residence. Thank you for taking the time to provide a review during your stay at Sanur Elok Residence. Regarding the problems that have occurred, we hereby apologize for the inconvenience. We have conveyed your response to the relevant Department. And we will take steps to prevent this from happening in the future. Once again thank you for the review provided. We hope to meet you again at Sanur Elok Residence. Greetings, Ana.
Translated by Google Icon
See original
Profile Picture
Tamara S.
icon-origin-TRAVELOKA

5.4

/10

Reviewed 82 week(s) ago

Dari awal ngga ada bilang kalau nambah orang itu kena charge, cuman di bilang nambah orang nambah deposit 100k per 1 orang. Tapi taunya setelah check out depositnya di ambil. Jadinya 400k kena, mana ngga ada tambahan extra bed, katanya ngga menyediakan. Kali terakhir sih nginap di sini, yang jaga juga ngga rapi penampilannya kaosan doang sama rambutnya juga berantakan. Padahal ini pesan buat tamu saya, jadi malu dengan mereka. Tidak recommended guys.
Read More

4 people find it helpful

Accommodation's Reply
06 Oct 2023
Dear Mrs. Tamara, please be aware that the capacity in our rooms is only a maximum of 2 people and this is stated in the application when you order. Sorry, from the start of check-in, the Sanur Elok Residence staff has been informed that if you have more than the capacity to stay in the room, we will charge a fee and it is also stated on the registration form in our regulations for you to agree to and it has been signed by you at check-in. Once again, thank you for the review provided. We hope to meet you again at Sanur Elok Residence. Greetings, Ana/Aldo.
Translated by Google Icon
See original
aisyanurul r.
icon-origin-TRAVELOKA

6.3

/10

Reviewed 85 week(s) ago

Requested a room on the top floor with a city view but was given the 1st floor, the room tiles were slightly raised so it made a sound when you pressed it. This is the 3rd time staying in Sanur but this 3rd time was a bit lacking because it didn't match the request.
Translated by Google Icon
See original

Find this review helpful?

tehbotoljkt
icon-origin-TRAVELOKA

5.8

/10

Reviewed 89 week(s) ago

The ac out door is noisy, in room A103 it feels like you are listening to the sound of a generator and it is really annoying.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
30 Aug 2023
Dear Mr. Dicky Abdullah, Our warm greetings from Sanur Elok Residence. Thank you for taking the time to provide a review during your stay at Sanue Elok Residence. Regarding the problem that has occurred, we hereby apologize for the inconvenience. We have conveyed your response to the relevant Department. And we will take steps to prevent this from happening in the future. Once again thank you for the review provided. We hope to meet you again at Sanur Elok Residence. Best regards, Ana.
Translated by Google Icon
See original
Nik
icon-origin-TRAVELOKA

8.8

/10

Reviewed 90 week(s) ago

Tempat parkir luas, ada terasnya bisa keluar ganti udara (ga di kamar terus), lokasi dekat banget sama mall dan Indomaret. Tempatnya lumayan privacy, dan rapi. Bintang 4 subjektif karena suasana kamarnya masih kuno tampilannya menurut saya tapi fungsi kamarnya si ada oke semua ga ada masalah dari AC, TV wc oke.

3 people find it helpful

Accommodation's Reply
08 Aug 2023
Dear Mrs./Mr. Niki, Thank you for the positive review that you have given regarding the experience of staying at Sanur Elok Residence. It is an honor for our team to be able to provide the best quality service and facilities for you. We are all staff looking forward to your next visit. Best regards, Ana.
Translated by Google Icon
See original
Number of reviews per page
20
40