Hersya Boutique Hotel Surabaya, Azana Hotels Collection

Explore Hersya Boutique Hotel Surabaya, Azana Hotels Collection
8,4
Very Good
From 2.969 reviews
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Cleanliness

8,4

Room Comfort

8,5

Meal

8,2

Location

8,5

Service and Facilites

8,5

People often mention about Hersya Boutique Hotel Surabaya, Azana Hotels Collection
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Staff Friendliness (42)
Ambiance (40)
Accessibility (36)
Hotel Area (35)
Surroundings (34)
Check-in/out Time (31)
Bedroom (31)
Bathroom (31)
Distance to City Center (30)
Family Friendly (28)
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Traveler Reviews Hersya Boutique Hotel Surabaya, Azana Hotels Collection

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40
Customer reviews
Dietra A.
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 2 week(s) ago
Hersya is okay for a 3-star hotel. The air conditioning is cool, the bed is comfortable. The furniture is old-fashioned, but okay. The towels, sob, are looking old, and so is the sink. It's okay for the price. The food could still be improved. Although there isn't much variety, if the taste is top-notch, it's still top-notch. There are plenty of food stalls a short distance away, and it's close to the popular convenience stores Indomaret and Alfamart.
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1 people find it helpful
Accommodation's Reply
27 Dec 2025
Dear Ms. Dietra A., Thank you very much for your feedback and rating of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and feedback are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotels in Surabaya, Hotels in South Surabaya, Hotels near Polda East Java, Hotels near Royal Plaza, Hotels near dbl arena, Hotels near Graha Pena, Hotels near East Java Expo) We hope to welcome you again. Sincerely, Thoriq Rahmad Wakhid, Hotel Manager
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S***o
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6,7
/10
Reviewed 2 week(s) ago
Overall, for a similar price, the bathroom facilities are less than optimal. The water doesn't flow as fast and the towels look worn and haven't been replaced.
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1 people find it helpful
Accommodation's Reply
27 Dec 2025
Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Thoriq Rahmad Wakhid, Hotel Manager
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Hendra W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Please pay attention...the check-in time the room was still not ready, we waited until 3 pm...over all is okay...thanks..
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Accommodation's Reply
27 Dec 2025
Dear Mr. Hendra W., Thank you very much for your feedback and evaluation of Hersia Boutique Hotel Surabaya, Asana Hotels Collection. Your satisfaction and feedback are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotels in Surabaya, Hotels in South Surabaya, Hotels near Polda Jatim, Hotels near Royal Plaza, Hotels near Double Arena, Hotels near Grahapena, Hotels near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Torik Rahmad Wahid, Hotel Manager
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H***i
icon-origin-TRAVELOKA
5,0
/10
Reviewed 3 week(s) ago
feeling dissatisfied, the AC is not cold, the bathroom water is small, the breakfast food is not a buffet. boxed rice
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Thoriq Rahmad Wakhid, Hotel Manager
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M***H
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
The location is close to the main road, although a bit tucked away. Good service, affordable price, and clean. Note: There are stains on the sheets.
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2 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Thoriq Rahmad Wakhid, Hotel Manager
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M***M
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
During my 6-day stay here, it was very comfortable, especially since the location is close to the office, so I can just walk to the office and get there. And for food, there's no need to worry, there are lots of local snacks near the hotel. If I'm on business in Surabaya, I'll definitely stay here.
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Accommodation's Reply
01 Dec 2025
Dear Guest, Thank you for your comments and review score for Hersia Boutique Hotel Surabaya, an Asana Collection Hotel. Your satisfaction and suggestions are our top priority for your convenience. We will take your suggestions to improve and forward them to the relevant department for consideration, including budget hotels in Surabaya, hotels in South Surabaya, hotels near Polda Jatim, hotels near Royal Plaza, hotels near Double Arena, hotels near Graha Pena, and hotels near Jatim Expo. We sincerely hope that you will come back to use our hotel again. Best regards, Hotel Manager Thorik Rahmad Wakid
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Devinta F.
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8,7
/10
Reviewed 6 week(s) ago
Overall it's okay, only one drawback, the AC in our room at that time was a bit noisy
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Thoriq Rahmad Wakhid, Hotel Manager
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usep s.
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10,0
/10
Reviewed 7 week(s) ago
Cheap price and strategic location
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Thoriq Rahmad Wakhid, Hotel Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
8,0
/10
Reviewed 8 week(s) ago
The location is quite strategic, with plenty of breakfast options nearby, and it's also within easy reach of sightseeing. The room is quite well-equipped, but the phone doesn't work. The smell of cigarettes was noticeable upon entering, even though the room was non-smoking. Hopefully, this can be improved in the future.
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2 people find it helpful
Accommodation's Reply
17 Nov 2025
Thank you for your review. We are very grateful that you enjoyed your stay at our hotel. We apologize for the inconvenience caused by the broken phone and the cigarette smell in the room, even though you booked a non-smoking room. We take your valuable feedback seriously and will work hard to make improvements immediately to prevent the same problem from happening again in the future. We sincerely hope to welcome you back again. All our staff members look forward to providing you with an even more comfortable stay. Thank you, Surabaya Helsia Boutique Hotel
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Verified Traveler
icon-Staycation
Staycation
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8,8
/10
Reviewed 10 week(s) ago
Comfortable hotel, in the city center, very friendly staff... feels like home... the price is very friendly... for large groups (using buses), it might be a bit of a problem... because the access location has a portal at 10 pm... another opportunity will definitely come back here...
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2 people find it helpful
Accommodation's Reply
17 Nov 2025
Thank you for your positive review. We are very glad that you felt comfortable, impressed with our central location and received friendly service from our staff who made you feel at home. And thank you for our friendly price. Regarding the issue of traveling for large groups by bus, as the portal closes at 22.00, we apologize for the inconvenience caused. We will consider this comment to find the best solution to ensure that our group of guests is comfortable and taken care of the best. We sincerely hope to welcome you back again soon. Best regards, Hersia Boutique Hotel Surabaya
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6,5
/10
Reviewed 13 week(s) ago
(-) The AC isn't cold, the shower doesn't have a strong enough water flow, and the soap dispenser is empty. (+) You can refill the mineral water dispenser, and there are plenty of food options nearby.
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Sir/Madam, Thank you for taking the time to write a review and helpful feedback. 🙏 We apologize for the inconvenience you experienced with the air conditioning, shower water flow rate, and liquid soap quantity. We have passed your feedback to our housekeeping and technical teams for immediate improvement. We are so pleased that you were satisfied with our mineral water refill service and our location near various dining options. We look forward to providing you with an even better experience on your next visit. Best regards, Hersia Boutique Hotel Surabaya Management
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J***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Cheap hotel but the facilities are very good!!
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Ladies/Gentlemen, Thank you very much for your positive review and your impressive experience! We are very glad that you were satisfied with the facilities and experience at Hersya Boutique Hotel Surabaya. We look forward to providing the best service to you on your next visit! Best regards, Hersya Boutique Hotel Surabaya Management
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H***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
Close to work. Relatively affordable prices. Comfortable rooms.
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Accommodation's Reply
25 Sep 2025
Dear Sir/Madam. Thank you very much for your feedback and rating, for Hersya Front One Inn Surabaya, Your satisfaction and suggestions are our priority for your comfort, we will convey them to the relevant department as material for our evaluation, cheap hotels in Surabaya, hotels in South Surabaya, hotels near East Java Regional Police, hotels near Royal Plaza, hotels near DBL Arena, hotels near Graha Pena, hotels near East Java Expo. We look forward to your return visit to our hotel. Warm regards, Thoriq Rahmad Wakhid Hotel Manager.
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Andhi B. A.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
The place is nice and tidy. The service is good.
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Sir/Madam. Thank you very much for your feedback and rating, for Hersya Front One Inn Surabaya, Your satisfaction and suggestions are our priority for your comfort, we will convey them to the relevant department as material for our evaluation, cheap hotels in Surabaya, hotels in South Surabaya, hotels near East Java Regional Police, hotels near Royal Plaza, hotels near DBL Arena, hotels near Graha Pena, hotels near East Java Expo. We look forward to your return visit to our hotel. Warm regards, Thoriq Rahmad Wakhid Hotel Manager.
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N***c
icon-origin-TRAVELOKA
7,4
/10
Reviewed 17 week(s) ago
I'm just giving some input. It's better not to use an ID card for deposits. It's easy to lose. I said I don't have an ID card. I even handed it over for the deposit. Where's the ID card? It's complicated to process.
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam. Thank you very much for your feedback and rating, for Hersya Front One Inn Surabaya, Your satisfaction and suggestions are our priority for your comfort, we will convey them to the relevant department as material for our evaluation, cheap hotels in Surabaya, hotels in South Surabaya, hotels near East Java Regional Police, hotels near Royal Plaza, hotels near DBL Arena, hotels near Graha Pena, hotels near East Java Expo. We look forward to your return visit to our hotel. Warm regards, Thoriq Rahmad Wakhid Hotel Manager.
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M***H
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 18 week(s) ago
Friendly service and provides a prayer room
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Accommodation's Reply
02 Sep 2025
Dear Sir/Madam. Thank you very much for your feedback and rating, for Hersya Front One Inn Surabaya, Your satisfaction and suggestions are our priority for your comfort, we will convey them to the relevant department as material for our evaluation, cheap hotels in Surabaya, hotels in South Surabaya, hotels near East Java Regional Police, hotels near Royal Plaza, hotels near DBL Arena, hotels near Graha Pena, hotels near East Java Expo. We look forward to your return visit to our hotel. Warm regards, Thoriq Rahmad Wakhid Hotel Manager.
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Elisabeth
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,6
/10
Reviewed 20 week(s) ago
The location is strategic, but the hotel is very basic and could be improved. The AC in my first room was very noisy. Then I switched rooms, but when I opened the window, I was given a room with a view of the wall next to it, with outdoor AC.
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Accommodation's Reply
21 Aug 2025
Dear Ms. Elisabeth. Thank you very much for your feedback and rating, for Hersya Front One Inn Surabaya, Your satisfaction and suggestions are our priority for your comfort, we will convey them to the relevant department as material for our evaluation, cheap hotels in Surabaya, hotels in South Surabaya, hotels near East Java Regional Police, hotels near Royal Plaza, hotels near DBL Arena, hotels near Graha Pena, hotels near East Java Expo. We look forward to your return visit to our hotel. Warm regards, Thoriq Rahmad Wakhid Hotel Manager.
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D***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 20 week(s) ago
I was a bit shocked by the smelly bathroom, the AC wasn't cold, and the TV wouldn't work. Hopefully, there will be improvements.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Sir/Madam. Thank you very much for your feedback and rating, for Hersya Front One Inn Surabaya, Your satisfaction and suggestions are our priority for your comfort, we will convey them to the relevant department as material for our evaluation, cheap hotels in Surabaya, hotels in South Surabaya, hotels near Polda Jatim, hotels near Royal Plaza, hotels near dbl arena, hotels near Graha Pena, hotels near Jatim Expo. We look forward to your return visit to our hotel. Warm regards, Thoriq Rahmad Wakhid Hotel Manager.
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M***p
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
The place is nice, comfortable, and suitable for a place to rest with family. This is the 3rd time I have ordered.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Sir/Madam. Thank you very much for your feedback and rating, for Hersya Front One Inn Surabaya, Your satisfaction and suggestions are our priority for your comfort, we will convey them to the relevant department as material for our evaluation, cheap hotels in Surabaya, hotels in South Surabaya, hotels near Polda Jatim, hotels near Royal Plaza, hotels near dbl arena, hotels near Graha Pena, hotels near Jatim Expo. We look forward to your return visit to our hotel. Warm regards, Thoriq Rahmad Wakhid Hotel Manager.
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M***p
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
The place is comfortable and safe, suitable for resting with family.
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Accommodation's Reply
18 Aug 2025
Dear Sir/Madam. Thank you very much for your feedback and rating, for Hersya Front One Inn Surabaya, Your satisfaction and suggestions are our priority for your comfort, we will convey them to the relevant department as material for our evaluation, cheap hotels in Surabaya, hotels in South Surabaya, hotels near Polda Jatim, hotels near Royal Plaza, hotels near dbl arena, hotels near Graha Pena, hotels near Jatim Expo. We look forward to your return visit to our hotel. Warm regards, Thoriq Rahmad Wakhid Hotel Manager.
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