8.4
Very Good

From 724 reviews

Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.7

Location

8.4

Service and Facilites

8.2

People often mention about Kanna Stay
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Staff Friendliness (7)
Ambiance (6)
Accessibility (5)
Check-in/out Time (5)
Wifi (4)
Bedroom (4)
Bathroom (4)
Hotel Area (4)
Distance to City Center (3)
Room Space (3)
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Traveler Reviews Kanna Stay

Number of reviews per page
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40
Customer reviews
Yenni V.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 2 week(s) ago

The place is comfortable, clean and the Wi-Fi is okay, the atmosphere is calm, the staff are friendly. The area around the inn has many food and snack sellers so it is suitable for pregnant women. Near Galaxy Mall, definitely recommended 👍👍
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S***A
icon-Business
Business
icon-origin-TRAVELOKA

8.2

/10

Reviewed 2 week(s) ago

Overall is good but needs better Wi-Fi connection.

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FRANKIE I.
icon-Transit
Transit
icon-origin-TRAVELOKA

8.2

/10

Reviewed 2 week(s) ago

It's worth the price, especially for those who are having activities around ITS, the location is not far and there's no traffic jam... but if you get one on the 3rd floor, it's quite suffocating hehehe facilities include towels and soap, the rest you have to bring your own, eating utensils are not provided
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permata d.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 week(s) ago

It's really worth the money! Even though there is no elevator and the room is on the 3rd floor. The room is also small, only enough for 1 person to pray. It just so happens that the direction of the qibla is right. There is no coffee or tea in the room. But for this price, getting a room this clean and nice is no problem at all.
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A***l
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

The place is very clean, fragrant, and really delicious.
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agum g.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

Not bad for an overnight stay in Surabaya
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1 people find it helpful

irwandi y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

For a price of 200 thousand, you can get a clean room, air-conditioned, comfortable and with good wifi, close to ITS.
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D***n
icon-Transit
Transit
icon-origin-TRAVELOKA

8.5

/10

Reviewed 10 week(s) ago

Strategic location, with that price, it's worth it to stay. Overall everything is OK
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L***a
icon-Staycation
Staycation
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9.4

/10

Reviewed 11 week(s) ago

The staff is very friendly, and the rooms are very clean.
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D***y
icon-Transit
Transit
icon-origin-TRAVELOKA

9.1

/10

Reviewed 17 week(s) ago

Worth the price. Quite clean. Suggestion: toilets should also provide tissue.
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i***a
icon-Business
Business
icon-origin-TRAVELOKA

8.1

/10

Reviewed 21 week(s) ago

. Room on the 3rd floor, no closet, no toothbrush and toothpaste. Towels are handed over in front when checking in.
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S***A
icon-origin-TRAVELOKA

8.2

/10

Reviewed 22 week(s) ago

The room is okay, according to the price, but the walls need to be cleaned regularly because I saw spider webs in the corner of the upper wall. In the bathroom there is only liquid soap, no toothbrush, towels are given upon check-in. There is no chair and the wifi is not well connected in the room. What helped me a bit is because there is Janji Jiwa next door, so if you need breakfast you can buy it at Janji Jiwa, it opens before 8.
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Lika W.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 23 week(s) ago

clean hotel area, clean modern room, clean toilet, hot water & taps work well, cold AC, smooth wifi, friendly staff, smiling, overall satisfying but in the room I occupied the TV could only get one channel and even then it was on for a short time then the TV turned off and didn't work. The lights are too dim. there is no elevator so I was quite tired going up and down to the 3rd floor. next time I stay again but please fix the shortcomings. Thank you
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Accommodation's Reply
21 Nov 2024
Warm greetings from Kanna Stay, thank you for giving a positive review and we are happy to provide satisfactory service. For TV and lamp problems, we will fix them immediately during your next visit, thank you very much for your input. We look forward to your next visit and once again thank you for staying at Kanna Stay.
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c***a
icon-Business
Business
icon-origin-TRAVELOKA

5.3

/10

Reviewed 23 week(s) ago

Disappointed! The AC in the room was not cold, the AC made a loud noise. The signal in the room was lost (I use Telkomsel). Moved to another room, but the same noisy sound. I ordered 2 rooms, the same thing. Dull. I ordered 2 nights, I was super disappointed because Kanna didn't even admit that the facilities were bad. The reason was that the noisy AC was "only" the wrong setting. "Only" but when it was trouble, they couldn't fix it. They didn't want to admit their mistake either. There was no compensation for me who had lost 2 rooms and 2 nights because the facilities were really dull.
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3 people find it helpful

Accommodation's Reply
21 Nov 2024
Warm greetings from Kanna Stay, we apologize for the inconvenience while staying at Kanna Stay. We ensure that all facilities available at Kanna Stay (Wi-Fi and AC) are always functioning properly, and we provide the best solutions for any obstacles that may occur during your stay. We hope to provide better service in the future.
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Burhan D.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 29 week(s) ago

Clean, comfortable, not crowded, only I got the one without a wardrobe, hahahaha.
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1 people find it helpful

Gregorius A. C.
icon-origin-TRAVELOKA

8.2

/10

Reviewed 35 week(s) ago

The room and bed are quite clean and tidy. For the blanket and towel there are brown stains in some places, but relatively clean. The bathroom has brown stains but not too much and is still decent. The room is not soundproof so sounds from outside can be heard. The staff is friendly. Facilities in the room: 2 bottles of mineral water. Hot shower. Towels. No toothbrush and toothpaste.
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2 people find it helpful

M***a
icon-origin-TRAVELOKA

5.4

/10

Reviewed 35 week(s) ago

250s RB Small Room Narrow Want to Pray just Difficult in the narrow scanner ... up the stairs to the floor 3 dirty bathrooms, friendly staff.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA

8.1

/10

Reviewed 37 week(s) ago

The air conditioner works fine and the room is comfortable. There are black molds on bathroom 's wall.

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R***h
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Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 40 week(s) ago

The best homestay for 200 thousand! The rooms are clean, the bathrooms are also clean, top notch, hopefully the quality is maintained, really recommend here 👍.
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3 people find it helpful

Accommodation's Reply
26 Jul 2024
Thank you very much for staying at Kanna Stay, sir/madam, we will always be committed to maintaining the quality of our service. Waiting for the next arrival.
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B***y
icon-origin-TRAVELOKA

8.5

/10

Reviewed 48 week(s) ago

Value for money. Comfortable for transit stay with economical price. Clean and all utilities are complete. Hot water is smooth, wifi & tv are also good. The location is also easily accessible.
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5 people find it helpful

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