Dear Guest, Thank you for taking the time to share your review. While I wish you had a better experience on your recent visit, it is from reviews like these that we learn and use them to improve. We work hard to provide an exceptional guest experience, and in this case it was clear that we fell short. If you give us the opportunity to earn your trust again, I can assure you that we will do our best to provide you with a great hotel experience like many of our guests who have grown to love their good experiences at this hotel. Sincerely, Sucitra Oktiara Utami. Sales Executive