Traveloka (4,844)
8.2
Very Good
From 4,844 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.3
Meal
7.9
Location
8.3
Service and Facilites
8.2
People often mention about Samala Hotel Jakarta Cengkareng
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Staff Friendliness (22)
Bedroom (20)
Accessibility (18)
Ambiance (17)
Bathroom (16)
Room Space (15)
Hotel Area (15)
Surroundings (14)
Taste (14)
Distance to City Center (13)
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Traveler Reviews Samala Hotel Jakarta Cengkareng
Number of reviews per page
20
40
Customer reviews
M***a
10.0
/10
Reviewed 3 day(s) ago
Very friendly staff and quite good service and hotel facilities.
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FJ
Fitrie J.
8.5
/10
Reviewed 1 week(s) ago
Breakfast is a la carte and you can only choose 1 menu. The hotel is quiet so it's not too noisy. The parking lot is spacious.
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Accommodation's Reply
19 Apr 2025
Dear Guest
Warmest greetings from Hotel Samala Jakarta.
Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality.
Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us.
Richi Setria
Front Office Manager
FJ
Fitrie J.
8.5
/10
Reviewed 1 week(s) ago
Close to the city, ok
Just for transit but it turns out breakfast is not a buffet
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Y***a
Transit
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, check in is very easy.
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Accommodation's Reply
19 Apr 2025
Dear Guest
Warmest greetings from Hotel Samala Jakarta.
Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality.
Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us.
Richi Setria
Front Office Manager
R***F
8.5
/10
Reviewed 2 week(s) ago
It seems like the facilities and conditions need to be adjusted to the stars.
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Accommodation's Reply
19 Apr 2025
Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust in staying at Hotel Samala Jakarta and taking the time to write this review. We apologize for the inconvenience you experienced while staying at our hotel. Regarding the problems you experienced during your stay, we will immediately coordinate with the relevant Department so that this incident does not happen again. We express our deepest gratitude and greatly appreciate the input you have provided and hope that in the future we can serve you better. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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B***y
6.4
/10
Reviewed 2 week(s) ago
Hotel So Far is good, but unfortunately the AC is not cold at all and the soap in the bathroom is out of stock. Otherwise it's ok.
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1 people find it helpful
Accommodation's Reply
19 Apr 2025
Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust in staying at Hotel Samala Jakarta and taking the time to write this review. We apologize for the inconvenience you experienced while staying at our hotel. Regarding the problems you experienced during your stay, we will immediately coordinate with the relevant Department so that this incident does not happen again. We express our deepest gratitude and greatly appreciate the input you have provided and hope that in the future we can serve you better. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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S***a
Leisure
9.4
/10
Reviewed 3 week(s) ago
The hotel atmosphere is very comfortable & family friendly. The staffs are also very cooperative and friendly.
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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A***f
Transit
9.4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean and quiet.
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2 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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T***i
9.4
/10
Reviewed 6 week(s) ago
Attractive and clean, friendly staff. Clean bathroom.
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Accommodation's Reply
08 Apr 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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a***a
9.7
/10
Reviewed 6 week(s) ago
The place is okay, it's just a shame the TV in the room doesn't have Android TV.
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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H***y
8.5
/10
Reviewed 6 week(s) ago
Good, suitable for areas to West Jakarta and Tangerang.
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Accommodation's Reply
08 Apr 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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NS
Nana S.
8.5
/10
Reviewed 6 week(s) ago
Clean, spacious parking close to the airport
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Accommodation's Reply
08 Apr 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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S***s
Leisure
10.0
/10
Reviewed 7 week(s) ago
Good, comfortable and strategic location
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Accommodation's Reply
08 Apr 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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M***d
8.5
/10
Reviewed 8 week(s) ago
The hotel is quite quiet. The entrance is quite far. If you walk
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1 people find it helpful
S***a
Leisure
8.0
/10
Reviewed 9 week(s) ago
Maybe next time pay attention to the insect path, there are many baby cockroaches roaming around the front door on the floor and in the window area. Please pay more attention to cleanliness. The service is quite ordinary. And for the card access, it was an error until I had to go back downstairs to be told that the key was indeed prone to errors. I went out to look for snacks, before leaving the surah checked that it was locked, but after I finished buying snacks, the door turned out to be unlocked.
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2 people find it helpful
Accommodation's Reply
24 Feb 2025
Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust in staying at Hotel Samala Jakarta and taking the time to write this review. We apologize for the inconvenience you experienced while staying at our hotel. Regarding the problems you experienced during your stay, we will immediately coordinate with the relevant Department so that this incident does not happen again. We express our deepest gratitude and greatly appreciate the input you have provided and hope that in the future we can serve you better. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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E***n
Business
9.1
/10
Reviewed 10 week(s) ago
Yes, it's great, sis, comfortable, recommended
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Accommodation's Reply
24 Feb 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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N***r
9.4
/10
Reviewed 11 week(s) ago
Easy access and everything is ok. Best
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2 people find it helpful
Accommodation's Reply
24 Feb 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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s***n
Business
8.5
/10
Reviewed 11 week(s) ago
The place is comfortable and easy to access
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Accommodation's Reply
24 Feb 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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KM
KELVIANUS M.
Staycation
8.2
/10
Reviewed 12 week(s) ago
Good and enough for one night sleep
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Accommodation's Reply
04 Feb 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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EK
Edi K.
10.0
/10
Reviewed 12 week(s) ago
Bgs pelyanan ya ramh OK very vrry good
1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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Number of reviews per page
20
40
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