Verse Luxe Hotel Wahid Hasyim

Explore Verse Luxe Hotel Wahid Hasyim
8,2
Very Good
From 5.651 reviews
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Cleanliness

8,3

Room Comfort

8,2

Meal

7,8

Location

8,6

Service and Facilites

8,0

People often mention about Verse Luxe Hotel Wahid Hasyim
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Distance to City Center (102)
Ambiance (96)
Bedroom (92)
Bathroom (76)
Accessibility (75)
Staff Friendliness (74)
Surroundings (72)
Room Space (60)
Check-in/out Time (52)
Wifi (51)
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Traveler Reviews Verse Luxe Hotel Wahid Hasyim

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Customer reviews
A***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Very helpful, good and friendly service.
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Accommodation's Reply
24 Dec 2025
Dear valued guest, Thank you for your kind review! We are pleased that our service was helpful and provided you with a memorable experience. Sincerely, Hariyono (Ariyo), Hotel Manager
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M***d
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Strategic location, to improve the Wi-Fi network in the room, the signal is strengthened again.
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Accommodation's Reply
22 Dec 2025
Dear Valued Guest, Thank you for your review and feedback. We are pleased that you found our hotel's location convenient. We have noted your suggestion regarding the Wi-Fi network in the rooms and will take it into consideration for future improvements. Thank you for helping us improve our services. Sincerely, Hariyono (Ariyo) Hotel Manager
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laila
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8,5
/10
Reviewed 2 week(s) ago
The hotel is clean, nice and close to everywhere, but unfortunately there was a problem with the room key yesterday.
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Accommodation's Reply
15 Dec 2025
Dear Ms. Laila, Thank you for your review. We are pleased to hear that you found our hotel clean, comfortable, and conveniently located. We apologize for the issue you experienced with your room key. Your feedback is very valuable, and we will follow up to prevent such incidents from happening again in the future. We hope to welcome you back soon. Sincerely, Hariyono (Ariyo), Hotel Manager
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Agung S. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
For 1.2 million, I expected more. Check-in was slow, and the lobby was cramped at the time because the AC was still being serviced. As for the room, the hot water in the bathroom took a long time to turn on. I had to wait more than 4 minutes for it to flow. Otherwise, it was okay.
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2 people find it helpful
Accommodation's Reply
12 Dec 2025
Hello Mr./Ms. Agung S.S., Thank you very much for your review and feedback. We apologize for the inconvenience during check-in and the condition of the air conditioning in the lobby, which was undergoing repairs at the time. We also apologize that the hot water in the bathroom took longer than expected. Your feedback is very important to us, as we will improve our facilities and services to provide future guests with an even more pleasant experience. We are glad to hear that everything went well, and we hope to welcome you back again for an even more comfortable experience on your next stay. Sincerely, Haryono (Aryo), Hotel Manager
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m***d
icon-origin-TRAVELOKA
6,0
/10
Reviewed 2 week(s) ago
The AC is noisy. The electrical panel cover fell off because it wasn't properly installed.
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Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you for sharing your experience. We apologize for the inconvenience caused by the noise from the air conditioner and the improperly installed electrical control panel cover. Your feedback is very important to us, and we will follow up on this matter with the relevant team immediately in order to improve our facilities and make them safer and more comfortable for all our guests. We appreciate your understanding and hope to provide you with a better experience during your next stay. Sincerely, Hariyono (Ariyo), Hotel Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
A very extraordinary experience even though I only stayed for 1 night, the reception staff were very friendly, the room was clean, the AC was very cold, the TV was a smart TV, you could soak in hot water or take a ball in the jacuzzi while watching, there were games, cards and puzzles in the room, but the wifi also often disappeared, the only downside was that you only got a small bottle of drinking water, I called the reception but no one responded
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+2
1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you so much for your excellent review! We are delighted that you enjoyed your stay, from the friendliness of our staff to the cleanliness of your room, the comfortable air conditioning, the smart TV, the jacuzzi, and even the in-room games. We apologize for any inconvenience you experienced regarding the limitations of WiFi and drinking water, as well as the lack of response when contacting the reception desk. Your feedback is invaluable, and we will use it to improve your guest experience in the future. We hope to welcome you back again for an even better experience next time. Sincerely, Hariyono (Ariyo), Hotel Manager
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T***a
icon-origin-TRAVELOKA
7,0
/10
Reviewed 3 week(s) ago
Friendly but too slow for handle everything
2 people find it helpful
Accommodation's Reply
09 Dec 2025
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you found our team friendly, but we’re truly sorry that the service felt too slow. We understand how important efficiency is, and we’ll be reviewing this with our team to improve our responsiveness. We appreciate your input and hope we’ll have the chance to serve you better on your next visit. Sincerely, Haryono (Aryo) Hotel Manager
r***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the service is excellent. It's strategically located near Bundaran HI and close to the MRT and Transjakarta.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Thank you so much for your positive review! We are delighted that you were satisfied with our friendly staff and service. We are also pleased that the hotel's location near Bundaran HI metro station, MRT and Transjakarta trains made your travel convenient during your stay. We hope to welcome you back again for another great or even better experience next time. Sincerely, Hotel Manager, Hariyono (Ariyo)
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M***s
icon-origin-TRAVELOKA
7,8
/10
Reviewed 3 week(s) ago
only one lift, accommodation is difficult to get up and down
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Thank you for your feedback. We apologize for the inconvenience you experienced due to the single elevator, which may have made going up and down inconvenient. This feedback is very important to us, and we will continuously strive to improve the comfort and convenience of our facilities to enhance the stay for all our guests. Thank you for your understanding, and we hope to provide a smoother experience on your next stay. Sincerely, Hotel Manager, Hariyono (Ariyo)
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H***O
icon-origin-TRAVELOKA
9,3
/10
Reviewed 3 week(s) ago
The location of the hotel is strategic, and the staff are all friendly as usual. However, the cleanliness of the rooms and bathrooms can be improved. Can find hairs on the floor and stains on the toilet bowls. Overall, it is a good place to stay :)
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Accommodation's Reply
05 Dec 2025
Dear Guest, Thank you very much for sharing your experience with us. We’re glad to hear that you appreciate our strategic location and the friendliness of our staff. However, we sincerely apologize for the cleanliness issues you encountered in the room and bathroom. Finding hair on the floor and stains on the toilet bowl is unacceptable, and we will immediately address this with our housekeeping team to ensure better quality checks moving forward. Thank you again for your valuable feedback. We’re happy to know that overall you still consider us a good place to stay, and we hope to welcome you back with an improved experience. Greeting Haryono (Aryo) General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6,8
/10
Reviewed 5 week(s) ago
The room's AC wasn't cooling despite the hotel staff's notification. The refrigerator wasn't working. Room 1206.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the air conditioning not cooling and the refrigerator not working in Room 1206. These issues do not meet the comfort standards that we strive to provide. We have forwarded your comments to our engineering team for prompt inspection and repair. We sincerely appreciate your comments and look forward to providing you with a better experience on your next visit. Hotel Manager Haryono (Aryo)
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Friendly, clean, comfortable, quiet, top!
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Accommodation's Reply
18 Nov 2025
Dear Mr. G*t, Thank you for your positive review. We are delighted to hear that you were satisfied with our hotel's friendly service, cleanliness, comfort, and peaceful atmosphere. Your comments are a driving force in our continued commitment to providing the best service. We look forward to welcoming you back on your next visit. Hotel Manager Haryono (Aryo)
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F***i
icon-Business
Business
icon-origin-TRAVELOKA
5,4
/10
Reviewed 6 week(s) ago
I checked in and went straight to the room but there were no towels, no mats, no hair dryer, the room also had a bad smell. I called the receptionist saying there were no towels and mats and I also wanted a hair dryer, because I wanted to go out again so I called again and said for towels, mats and hair dryers to go straight to the room because I wanted to go. After almost 3 hours I left and came back, my room still had no towels etc. I called again, they said yes, wait a moment, it will be delivered soon. I waited for half an hour without any, finally I went downstairs to ask for towels etc. and it took so long, how could the receptionist say "wait a minute ma'am, we'll get the towels from another room first" what?! Then the towels etc. were delivered to me in the lobby, I took the towels etc. to my room myself, Then after taking a shower I went back to the hotel it was already midnight and the hair dryer was no longer in my room. They just took it and went into my room. Worse, when I asked why, "it's hotel policy ma'am, hair dryers can only be borrowed for 1 hour". This hotel management is truly terrible. Remember, I will never stay here again. I pay to get the appropriate facilities, enjoy and be happy, not to get a bad experience like the one I got here.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Ms. F***i, We sincerely apologize for the inconvenience and discomfort you experienced during your recent stay. What you described is far from the service standard we aim to provide. We deeply regret the delay in providing basic amenities, the miscommunication regarding room access, and the unacceptable practice related to the hair dryer. Your feedback has been escalated to our management team for immediate internal review and corrective action. We truly appreciate your honesty and are committed to ensuring no guest faces the same issue in the future. While we understand your frustration, we hope there may be a chance to restore your trust one day. Warm regards, Central Reservation Agent
T***n
icon-Business
Business
icon-origin-TRAVELOKA
6,7
/10
Reviewed 6 week(s) ago
Many facilities are not functioning, windows are not cleaned, the elevator walls are dirty, the lobby, elevator and along the corridor are hot. The floor is dull and looks like it has not been mopped. Promotional images on social media are not appropriate. And hopefully input for the hotel.
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Accommodation's Reply
18 Nov 2025
Dear T*n, Thank you very much for your valuable feedback. We apologize for the inconvenience caused by the inadequate use of our facilities, hotel cleanliness, and temperature control in the lobby, elevators, and corridors. Your valuable feedback is very valuable to our hotel, and our team is reviewing and making improvements. We are working to strengthen our cleaning standards and improve our promotional materials to be more in line with the current situation. We will do our best to ensure that you have a better experience on your next stay. Hotel Manager Haryono (Aryo)
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A***a
icon-origin-TRAVELOKA
6,0
/10
Reviewed 7 week(s) ago
The staff service is not very responsive, the lobby phone is never answered, the package sent to the hotel was lost even though it had been received by security, the bathroom drain is small so it flooded first, there is no foot mat in the bathroom,
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Accommodation's Reply
12 Nov 2025
Dear Ms./Mr. A***a, Thank you for your honest feedback. We sincerely apologize for the inconveniences you experienced during your stay — particularly regarding the unresponsive service, missing package, and bathroom drainage issue. Your comments have been forwarded to the relevant departments (Front Office, Security, and Housekeeping) for immediate review and improvement. We truly value your input and hope to provide you with a much better experience in the future. Warm regards, Central Reservation Agent
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FERDINAND S.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
This minimalist-designed hotel is located close to Sabang-Thamrin and Tanah Abang Market. This makes it convenient for guests to enjoy culinary delights and shop for clothes. Across from the hotel is also a padel court. However, to access the hotel, you must adhere to the odd-even traffic policy to avoid violating traffic laws.
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2 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Mr. Ferdinand S., Thank you for your positive review and for highlighting our strategic location near Sabang, Thamrin, and Tanah Abang — as well as the nearby padel court. We're glad the accessibility supported your business and leisure activities. Your note regarding the traffic regulation (ganjil-genap) is also very helpful for future guests, and we appreciate you pointing that out. Looking forward to welcoming you again. Best regards, Central Reservation Agent
A***i
icon-origin-TRAVELOKA
8,3
/10
Reviewed 7 week(s) ago
The room was ok, but the room smelled a bit musty, the wifi was not good, Netflix couldn't be used at all, the phone was broken, the AC was hot, please try to pay attention because for that price with so many shortcomings it's not worth it, please improve it again
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Accommodation's Reply
13 Nov 2025
Dear Mr./Ms. A***i, Thank you for your review and for staying with us. We sincerely apologize for the inconvenience you experienced regarding the musty smell in the room, poor Wi-Fi connection, non-functional Netflix, broken phone, and the air conditioner issue. Your feedback is very important to us and has been forwarded to the relevant departments for immediate follow-up and improvement. We truly hope to welcome you back with a much better experience in the future. Best regards, Central Reservation Agent
K***l
icon-Business
Business
icon-origin-TRAVELOKA
5,3
/10
Reviewed 7 week(s) ago
It's 2025, and there are still hotels in the capital and downtown with receptionists who lack manners and treat customers who have paid cash upfront like beggars living in a shack. The rooms are 100% the same size as the photos. The outdated air conditioners are installed without freon and are noisy. This hotel has too many shortcomings; it's not good at all.
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Accommodation's Reply
12 Nov 2025
Dear K***l, Thank you for taking the time to leave your review. We deeply regret that your stay did not meet expectations. Your comments regarding the service attitude at reception and the room conditions are taken very seriously. We sincerely apologize for the discomfort and miscommunication you experienced. Your feedback will be escalated to the relevant departments for evaluation and improvement. Best regards, Central Reservation Agent
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Anjar G.
icon-origin-TRAVELOKA
6,4
/10
Reviewed 7 week(s) ago
Bad experience: 1. Check-in was not smooth. Check-in schedule at 14.00. We got there at 14.00, then the receptionist informed me that the room was not ready, and we had to wait 30 minutes longer to get into the room 2. I ordered a superior king room, but when I got to the room, it turned out that what I got was a twin bed combined 3. The door has a little problem when opening and closing. 4. There is no wifi sign or password, I have tried calling the receptionist to ask about this but the phone is not answered. 5. Some lights are not active when turned on
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Accommodation's Reply
13 Nov 2025
Dear Mr. Anjar, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during your stay—from the check-in delay and room mismatch to the service and facility issues. This is not the standard we strive for. Your feedback has been noted and will be addressed with the relevant departments to ensure improvements are made. We truly appreciate your input and hope to provide you with a much better experience in the future. Warm regards, Central Reservation Agent
M***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,7
/10
Reviewed 7 week(s) ago
So far during my 3-night stay, everything is good, the staff are friendly, the location is very strategic with the city center and public transportation.. so it's easy to go anywhere.. finding food around is also very easy.. I focus on the cleanliness of the room, especially the corners, please pay attention again because there is still a lot of dust and hair from previous guests that have not been cleaned.. and for the sheets and pillowcases, they should be changed every day, my experience yesterday there were stains from the previous guest that were not changed from when I checked in until I checked out, they were still the same.. other than that, overall it's good, great..👍🏻👍🏻👍🏻
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Accommodation's Reply
12 Nov 2025
Dear M***l, Thank you for your detailed and thoughtful review. We’re glad to hear that you enjoyed the location and the friendliness of our staff. We sincerely apologize for the cleanliness issues you experienced, particularly regarding the corners and bedding. Your feedback has been shared with our housekeeping team for immediate improvement. We appreciate your input and hope to welcome you again with a better experience. Best regards, Central Reservation Agent
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