The staff is friendly and very helpful

The hotel is not very clean, there is sand and it smells of cigarette smoke.

salt water, improve the water to make it better

Recommended to stay in Dumai

The experience of staying at the Cititel hotel is friendly, the rooms are also clean. The price is safe for the pocket.

Great and comfortable. I've stayed here many times.

Great.. if I have any work to do next time I will stay here again

The hotel smells of cigarettes, people are free to smoke in the lobby and restroom, it is very unhealthy

Very satisfied with the facilities and the staff are friendly

When we arrived, the hotel floor was wet because the AC was leaking. The mop hadn't dried, leaving lots of footprints. The sockets were too far from the desk, making it an awkward position for working. But other than that, everything was fine. The staff handled complaints well, and the breakfast had a wide selection, and it was close to the city center.

The staff is friendly and the food is all delicious

The room is not very clean... but the service is good.

The bath water tastes salty and the soap feels sticky on the skin.

There is still rubbish and dirt under the bed, it looks like it is rarely cleaned, and the bathroom is also dirty and there is often no shampoo.

The water in the bathroom is not hot and the TV is bad, please fix it.

Hendrik is cool, top markotop 🫰🫶

Very dirty and uncomfortable to stay in. If you have more money, you'd better go to Maxone.

The cleanliness needs to be improved further.

At this price, I think this place is recommended, because it is clean, aesthetic, the breakfast is delicious and the receptionist is friendly.

the toilet was full of dirty spots, the sandals were wet as if someone had just worn them, the mattress smelled damp, the floor was full of people's hair, very dusty