8.5
Very Good

From 1,656 reviews

Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.6

Service and Facilites

8.5

People often mention about SOTIS Residence Pejompongan, Jakarta
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Room Space (12)
Accessibility (11)
Distance to City Center (10)
Staff Friendliness (10)
Ambiance (8)
Bedroom (8)
Surroundings (7)
Family Friendly (7)
Wifi (6)
Bathroom (6)
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Traveler Reviews SOTIS Residence Pejompongan, Jakarta

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40
Customer reviews
R***s
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

The location is close to the city center so it is easy to reach... if it's night and you need to find dinner, the location is close to the culinary center.
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Accommodation's Reply
13 Feb 2025
Dear Mrs./Mr. R*s. Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property, thank you also for the review that has been given. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager
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Zulfrida F. S.
icon-origin-TRAVELOKA

8.3

/10

Reviewed 17 week(s) ago

The room floor is a bit dirty, there are signs and there are dirty tissues on the floor at the edge of the bed. It was not swept properly.
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1 people find it helpful

Accommodation's Reply
30 Dec 2024
Dear Mrs. Zulfrida FS Thank you for taking the time to share your experience while staying at Sotis Residence. We apologize for not being able to meet your expectations, your complaint has been conveyed to the team so that we can improve it in the future. Your feedback is very important to us, in order to improve our quality in the future and for the comfort of every guest. We always try to make every guest feel comfortable and we will use your feedback to guide our team. We hope that we will be given the opportunity to serve you again in the future. Best regards, Norman Wahyono. Residence Manager
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D***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

The hotel staff is friendly and very helpful, the room is clean, the toilet is also clean. Comfortable to stay here and the location is strategic 👍🏻
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Accommodation's Reply
30 Dec 2024
Dear Mrs./Mr. D*a. Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property, thank you also for the review that has been given. Every positive feedback that we receive, always becomes a benchmark for the service that we provide because our motto is -Going the extra mile for guest satisfaction. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager
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M***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

very clean hotel comfortable room
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Accommodation's Reply
27 Dec 2024
Dear Mrs./Mr. M*a. Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property, thank you also for the review that has been given. Every positive feedback that we receive, always becomes a benchmark for the service that we provide because our motto is -Going the extra mile for guest satisfaction. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager
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A***s
icon-Business
Business
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8.3

/10

Reviewed 18 week(s) ago

Some of the towels smell like they haven't been changed. Breakfast is not very varied. Otherwise, it's okay.
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Accommodation's Reply
17 Dec 2024
Dear Mrs./Mr. A*s, Thank you for choosing Sotis Residence and choosing to stay at our property. Thank you also for the review that has been given. We apologize for the inconvenience. We have conveyed this to our team, so that we can fix it in the future, and we promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager.
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F***y
icon-Business
Business
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9.4

/10

Reviewed 20 week(s) ago

So far so good OK recommend 👍

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Accommodation's Reply
06 Dec 2024
Dear Mrs./Mr. F*y. Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property, thank you also for the review that has been given. Every positive feedback that we receive, always becomes a benchmark for the service that we provide because our motto is -Going the extra mile for guest satisfaction. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager
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Sukidewi K.
icon-Leisure
Leisure
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10.0

/10

Reviewed 21 week(s) ago

The staff is very friendly, the food is also delicious. Always a regular whenever there is an event in the Senayan area
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Accommodation's Reply
03 Dec 2024
Dear Mrs. Sukidewi to. Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property, thank you also for the review that has been given. Every positive feedback that we receive, always becomes a benchmark for the service that we provide because our motto is -Going the extra mile for guest satisfaction. We promise to always maintain and always improve our quality and quality. We hope, you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager
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y***n
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8.7

/10

Reviewed 23 week(s) ago

Price does not match the room booked
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2 people find it helpful

Accommodation's Reply
19 Nov 2024
Dear Ms./Mr. Y*n. Thank you for taking the time to share your experience while staying at Sotis Residence. We apologize for not being able to meet your expectations with a price that does not match the room you ordered, the room price can change according to conditions in the surrounding area and we have conveyed this to the team. We hope that we will be given the opportunity to serve you again. In the future. Yours sincerely, Norman Wahyono. Residence Manager.
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R***a
icon-Business
Business
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6.3

/10

Reviewed 24 week(s) ago

The receptionist is not very friendly, not smiling, not greeting. Not friendly for motorbike parking, very very very narrow and steep. The electric kettle is dirty, it seems it hasn't been cleaned. The room has no windows facing out, facing the wall. The room tissue is out/empty. The shower water smells bad every time it is turned on. Not good enough for that price
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Accommodation's Reply
19 Nov 2024
Dear Ms./Mr. R*a. Thank you for taking the time to share your experience while staying at Sotis Residence. We apologize for not being able to meet your expectations, your complaint has been conveyed to the team so that we can improve it in the future. Your feedback is very important to us, in order to improve our quality in the future and for the comfort of every guest. We always strive to make every guest feel comfortable and we will use your feedback to guide our team. We hope that we will be given the opportunity to serve you again in the future. Best regards, Norman Wahyono. Residence Manager.
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F***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 26 week(s) ago

Thank you, the room is really good. I have done several activities here.
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1 people find it helpful

Accommodation's Reply
28 Oct 2024
Dear Mr. F*a. Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property, thank you also for the review that has been given. Every positive feedback that we receive, always becomes a benchmark for the service that we provide because our motto is -Going the extra mile for guest satisfaction. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager.
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Zein P. H.
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Business
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9.1

/10

Reviewed 27 week(s) ago

The location is very strategic, it has access to the main road so we won't have to book for public transport to get to near facilities.

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Accommodation's Reply
15 Oct 2024
Dear Mr. Zein PH Thank you for choosing Sotis Residence. And thank you also for the review that has been given. Every positive feedback that we receive, always becomes a benchmark for the service that we provide because our motto is Going the extra mile for guest satisfaction. Once again, thank you for the review that you gave. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager.
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Lorensius W. L. T.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 28 week(s) ago

The room is quite old but clean. I stayed here one night for Jakarta Running Festival, its around 3 km to Gate 7 Gelora Bung Karno, good for warm up:). There are also a lot of food stall around, pecel lele, ayam goreng and one of Ibnu Jamilo nasi goreng also. The minimarket alfamidi alose near the hotel.

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Accommodation's Reply
18 Oct 2024
Dear Mr. Lorensius WLT Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property, thank you also for the review that has been given. Every positive feedback that we receive, always becomes a benchmark for the service that we provide because our motto is -Going the extra mile for guest satisfaction. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager.
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Elda S.
icon-origin-TRAVELOKA

6.6

/10

Reviewed 28 week(s) ago

Cleanliness and AC is not cold.
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Accommodation's Reply
18 Oct 2024
Dear Ms. Elda S. Thank you for taking the time to share your experience while staying at Sotis Residence. We apologize for not being able to meet your expectations, due to the cleanliness and condition of our room air conditioning, which were less than satisfactory when you stayed at our place. We have conveyed your complaint to the team so that we can improve it in the future. Your feedback is very important to us, in order to improve our quality in the future and for the comfort of every guest. We always try to make every guest feel comfortable and we will use your feedback to guide our team. We hope that we will be given the opportunity to serve you again in the future. Best regards, Norman Wahyono. Residence Manager.
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B***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 37 week(s) ago

Good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good.

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Accommodation's Reply
08 Aug 2024
Dear Mrs./Mr. B*y. Thank you for choosing Sotis Residence. And thank you also for the review that has been given. Every positive feedback that we receive, always becomes a benchmark for the service that we provide because our motto is Going the extra mile for guest satisfaction. Once again, thank you for the review that you gave. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Best regards, Norman Wahyono. Residence Manager.
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R***y
icon-origin-TRAVELOKA

8.8

/10

Reviewed 40 week(s) ago

The hotel is located in the city center. Friendly service, rooms are also good. It's just that when staying overnight there was a sound from another room shifting furniture. And that's annoying. This means that the soundproofing between rooms is still not good (I stayed on floor M). Car parking space is also limited. Overall okay considering the position.
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3 people find it helpful

Accommodation's Reply
22 Jul 2024
Dear Mrs./Mr. R*y. Thank you for choosing Sotis Residence. And thank you also for the review you have given. Every positive feedback we receive always becomes a benchmark for the service we provide because our motto is Going the extra mile for guest satisfaction. Once again, thank you for the review you provided. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Sincerely, Norman Wahyono. Residence Manager.
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 41 week(s) ago

Last minute order, Thank God there are still 2 rooms, oh there is a 100k deposit when staying here.
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1 people find it helpful

Accommodation's Reply
15 Jul 2024
Dear Mrs./Mr. D*i, Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property. And thank you also for the review you have given. Every positive feedback we receive, always becomes a benchmark for the service we provide because our motto is-Going the extra mile for guest satisfaction-satisfaction. Once again, thank you for the review you provided. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Sincerely, Norman Wahyono. Residence Manager.
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Cheey T.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 41 week(s) ago

The staff was very friendly! The hospitality ⭐️⭐️⭐️⭐️⭐️

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Accommodation's Reply
19 Jul 2024
Dear Mrs./Mr. Cheey T. Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property. And thank you also for the review you have given. Every positive feedback we receive, always becomes a benchmark for the service we provide because our motto is-Going the extra mile for guest satisfaction-satisfaction. Once again, thank you for the review you provided. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Sincerely, Norman Wahyono. Residence Manager.
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Didi a. h.
icon-Business
Business
icon-origin-TRAVELOKA

8.4

/10

Reviewed 41 week(s) ago

The room is not soundproof, the sound of traffic outside is clearly audible.
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1 people find it helpful

Accommodation's Reply
15 Jul 2024
Dear Mr. Didi, Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property. And thank you also for the review you have given. Every positive feedback we receive, always becomes a benchmark for the service we provide because our motto is-Going the extra mile for guest satisfaction-satisfaction. Once again, thank you for the review you provided. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Sincerely, Norman Wahyono. Residence Manager.
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Imam S.
icon-Business
Business
icon-origin-TRAVELOKA

6.2

/10

Reviewed 42 week(s) ago

Rooms and bathrooms are not clean.
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3 people find it helpful

Accommodation's Reply
15 Jul 2024
Dear Mr. Imam S, Thank you for choosing Sotis Residence and we are very happy to know that you chose to stay at our property. Thank you also for the review you have given. And we apologize for the inconvenience, we will fix this in the future. Every positive feedback we receive, always becomes a benchmark for the service we provide because our motto is-Going the extra mile for guest satisfaction-satisfaction. Once again, thank you for the review you provided. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Sincerely, Norman Wahyono. Residence Manager.
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T***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 43 week(s) ago

Clean and comfortable rooms, friendly staff,
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Accommodation's Reply
02 Jul 2024
Dear Mrs./Mr. N*a, Thank you for choosing Sotis Residence and we are very happy to know that you enjoyed your stay at our property. And thank you also for the review you have given. Every positive feedback we receive, always becomes a benchmark for the service we provide because our motto is-Going the extra mile for guest satisfaction-satisfaction. Once again, thank you for the review you provided. We promise to always maintain and always improve our quality. We hope that you and your family can stay at our property in the future. Sincerely, Norman Wahyono. Residence Manager.
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