Dear Ms. Claudia M, Sincerely yours from Swissôtel-Belinn-Luvuc. Thank you for your kind review. We are delighted to hear that your stay was comfortable and enjoyable. Your compliments encourage our entire team to continue striving for the best possible service. We look forward to welcoming you back to Swissôtel-Belinn-Luvuc on your next visit. Thank you. Sincerely, Thanee HP, General Manager

Dear Ms. Felicia T., Warm greetings from Swiss-Bellinn Leuvuc. Thank you for taking the time to share your valuable review and feedback. We appreciate your assessment of our service and the comfort of your room, but we apologize for the inconvenience you experienced, particularly in the restaurant area where there is no separate smoking area and it is a no-smoking zone. We understand that this situation may cause inconvenience, especially for pregnant women, children, and other guests sensitive to cigarette smoke. Your feedback is of utmost importance to our management, and we will immediately contact the relevant team to assess and improve the situation, including enforcing stricter regulations for the comfort and health of all guests. We appreciate your observations, which serve as a reminder for us to improve our service standards to align with the values and quality of Swiss-Bellinn Hotel International. Once again, we apologize for this unpleasant experience. We hope to have the opportunity to welcome you back and provide you with an even better and more comfortable stay in the future. Thank you for your attention and understanding. Sincerely, Thanee HP, General Manager

Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk. Thank you for your kind review. We are delighted to hear that you felt comfortable and enjoyed the beautiful scenery during your stay at Swiss-Belinn Luwuk. Your review motivates us to continue providing the best service and experience for all our guests. We look forward to welcoming you again. Sincerely, Thanee HP, General Manager

Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk, Thank you for your positive review. We are delighted to hear that you enjoyed our hotel and the beautiful view. Your feedback motivates us to continue providing the best experience for all our guests. We look forward to welcoming you back to Swiss-Belinn Luwuk. Warm regards, Dhani HP General Manager

Dear Mr. Ryan H Warm greetings from Swiss-Belinn Luwuk, Thank you very much for your heartfelt review. We are truly honored to be your favorite hotel in Luwuk and to hear that our team has made you feel like part of our family. It brings us great joy to know that our staff and management have been able to ensure your stays are comfortable, memorable, and enjoyable. Your kind words are a great motivation for our entire team to continue delivering the best experiences to our guests. We are delighted to welcome you back every time you travel through Luwuk and look forward to making each stay even more special. Warm regards, Dhani HP General Manager

Dear Ms. Aryanthi M., Warm greetings from Swiss-Belinn Luwuk. Thank you very much for your positive review. We are very glad that you are satisfied with the service of all our staff. Your comments are the driving force for our team to continue to strive to provide the best service. We sincerely hope to welcome you back again soon. Best regards, Thani HP, General Manager

Dear Valued Guest, Best regards from Swiss-Belinn Luwuk. Thank you very much for your review. We are very pleased to know that your room was clean, tidy, and the water supply was working well. Your comments are very valuable and are a great encouragement for our team to continue to provide the best service. We sincerely hope to welcome you back to Swiss-Belinn Luwuk on your next visit. Best regards, Dhani HP, General Manager

Dear Valued Guest, Best regards from Swiss-Belinn Luwuk. Thank you for your positive review. We are very glad that you were satisfied with the friendliness of our staff, the cleanliness and comfort of our rooms, and the well-functioning facilities. Your comments are highly appreciated and are an encouragement to our team to continue providing the best service. We sincerely hope to welcome you back on your next visit. Best regards, Thani HP General Manager

Dear Mr. Harry W, Warm greetings from Swiss-Belinn Luwuk. Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your weekend getaway with us. Your kind words are truly encouraging and motivate our team to continue delivering exceptional service and hospitality. We look forward to welcoming you back for another memorable stay. Warm regards, Dhani HP General Manager

Dear Mr. Davy N., Best regards from Swiss-Belinn Luwuk, Thank you for your review. We are very glad that you were satisfied with the garden view from your room, the comfort and cleanliness of your room, the beautiful ambiance and the friendliness of our staff. We also appreciate your feedback on the air conditioning, shower pressure and the variety of breakfast items. We will share this feedback with the relevant team for their evaluation to improve our service quality and guest experience in the future. It was an honor to have served you and we sincerely hope to welcome you back for an even more pleasant stay. Sincerely, Thani HP General Manager

Dear Mr. Devi N., Best regards from Swiss-Belinn Luwuk, Thank you for your review. We are delighted that you enjoyed our service, facilities and comfort of our room and the garden view with balcony. We are also delighted to hear that your bathroom condition was satisfactory. Thank you for your comments regarding the Wi-Fi connection, noise disturbance in your room and the wait time for check-in. We have taken your feedback into consideration and will use this feedback to improve the experience for all future guests. It was an honor to have served you and we look forward to welcoming you back for an even more comfortable and enjoyable stay. Sincerely, Thani HP, General Manager

Dear Mr. Devi N., Best regards from Swiss-Belinn Luwuk, Thank you for your review. We are delighted that you enjoyed our convenient location, friendly staff, easy check-in process, and the cleanliness and comfort of our room. We also appreciate your comments regarding the room view, water pressure, and Wi-Fi connection. We will share your feedback with the relevant team to ensure that your next stay is as smooth and rewarding as possible. It was an honor to have served you and we look forward to welcoming you back again in the future. Sincerely, Thani HP, General Manager

Dear Valued Guest, Warmest regards from Swiss-Belinn Luwuk. Thank you for taking the time to share your stay experience with us. We are so glad that you enjoyed the beautiful view from your room and the service we provided. Positive reviews like these motivate our team to continue providing the best service to all our guests. We hope to welcome you back to Swiss-Belinn Luwuk in the near future with an equally wonderful experience. Best regards, Dhani HP, General Manager

Dear Valued Guest, We sincerely thank you for your satisfaction rating, which is a great motivation for our team. We are so glad that you enjoyed the view of our room and our service throughout your stay. We also appreciate your comments regarding the quality of our Wi-Fi and hot water. We have already informed the hotel about this matter and we will promptly inform the relevant team to improve our service and facilities in the future. Your feedback is very important to us as we continue to improve the quality of our services and facilities. We look forward to welcoming you back to Swiss-Belinn Luwuk in the near future to provide you with an even more perfect experience. Sincerely, Dani HP, General Manager

Dear Mr. Muhammad R Warm greetings from Swiss-Belinn Luwuk, Thank you for your kind words and for taking the time to share your experience. We are truly pleased to know that you had a pleasant stay and appreciated both our hotel and the service provided by our staff. Your feedback is highly appreciated and serves as great motivation for our team to continue delivering excellent service. We look forward to welcoming you back to Swiss-Belinn Luwuk in the near future. Warm regards, Dhani HP General Manager

Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk, Thank you for sharing your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly regarding the unavailability of the water heater and the absence of towels upon check-in. This is certainly not the level of service we strive to provide, and your comments have been shared with our housekeeping and engineering teams for immediate improvement. We truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay. Warm regards, Dhani HP General Manager

Dear Valued Guest, Warmest regards from Swiss-Belinn Luwuk, Thank you for the excellent review score. We highly appreciate your compliments and are delighted to hear that your stay was a memorable one. We apologize for the inconvenience related to the water heater not turning on in your room. We have followed up the matter with our technical team to ensure that this does not happen again in the future. Your feedback is extremely important to us, as we are committed to continuously improving the quality of our hotel's services and facilities. We look forward to welcoming you back for an even more comfortable experience in the future. Sincerely, Thani HP General Manager

Dear Swiss-Belinn Luwuk, we sincerely apologize for the inconvenience caused by the elevator and hot water system malfunctions. These did not meet the service standards we strive to provide to all our guests. We will forward your feedback to the relevant departments for immediate review and improvement to prevent similar incidents in the future. We appreciate your honest feedback. Every piece of feedback is an opportunity for us to learn and improve our service quality. We look forward to welcoming you back for a better experience that meets your expectations. Sincerely, Dani HP, General Manager