Grand Soll Marina Hotel
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Overall Ratings & Reviews Grand Soll Marina Hotel
Traveloka (2.513)
Other sources (21)
8,8
Very Good
From 2.513 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
9,0
Meal
8,7
Location
8,6
Service and Facilites
8,9
People often mention about Grand Soll Marina Hotel
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Room Space (69)
Bedroom (69)
Staff Friendliness (68)
Ambiance (63)
Family Friendly (59)
Bathroom (59)
Hotel Area (55)
Taste (53)
Accessibility (51)
Variety (48)
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Traveler Reviews Grand Soll Marina Hotel
Number of reviews per page
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40
Customer reviews
D***y
Business
10,0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly and helpful, the rooms are spacious and clean, the food is varied and delicious.
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M***a
8,0
/10
Reviewed 1 week(s) ago
This is the first time I ordered a deluxe double and got a twin bed combined into one. I was very disappointed and usually there is a hairdryer in the bathroom, but yesterday there wasn't one.
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1 people find it helpful
se
salahuddin e. k.
10,0
/10
Reviewed 2 week(s) ago
Very comfortable, good service, well, basically I don't regret staying here.
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2 people find it helpful
s***t
10,0
/10
Reviewed 3 week(s) ago
recommendation to stay here
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1 people find it helpful
R***y
10,0
/10
Reviewed 4 week(s) ago
Thank you for the birthday cake. It was delicious and a pleasure to stay here.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you very much for your positive feedback. We are very pleased that you enjoyed your stay and the wonderful experience you had. We look forward to welcoming you back again soon. Agung Wibowo, Front Office Manager
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D***y
Staycation
8,3
/10
Reviewed 5 week(s) ago
I stayed here for a day.
The hotel is quite nice with complete facilities, including a swimming pool, gym, and mini playground. Kids can also feed the fish for Rp 5,000.
The food menu is also varied.
Feedback:
- The bathroom water can sometimes smell a little, but the color remains clear.
- The hotel should consider eliminating the 200,000 IDR deposit or at least offering a bank transfer option. I think this deposit system is outdated.
Overall, this hotel is a good option.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Our Valued Guest,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities, including the swimming pool, gym, mini playground, and the fish-feeding activity for children. We’re also pleased that our variety of food options met your expectations.
We truly appreciate your constructive feedback.
Regarding the occasional odor in the bathroom water, we sincerely apologize for the inconvenience. Our engineering team has been notified and will carry out further inspections to ensure this issue is resolved promptly.
As for the deposit policy, thank you for sharing your thoughts. We understand your concerns, and we are currently reviewing more convenient alternatives, including the possibility of bank transfer options, to improve the overall guest experience.
Thank you once again for your valuable input. We’re glad to know that overall you found our hotel to be a good option, and we look forward to the opportunity to welcome you back for an even better stay.
Warm regards,
Agung Wibowo
Front Office Manager
M***d
Staycation
10,0
/10
Reviewed 5 week(s) ago
Comfortable and clean hotel rooms, aesthetic rooms, complete hotel facilities, there is a children's playground, fish pond, swimming pool, gym/fitness, restaurant and comfortable lounges.
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Accommodation's Reply
02 Dec 2025
Dear Ladies/Gentlemen, We sincerely thank you for the positive review you have given us. We are honored and delighted that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager
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F***l
10,0
/10
Reviewed 5 week(s) ago
Trying a hotel 5 steps from home hihi, spacious rooms, delicious breakfast, lots of choices... the kids felt at home because there was a fish pond😂
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Accommodation's Reply
02 Dec 2025
Dear Ladies/Gentlemen, We sincerely thank you for the positive review you have given us. We are honored and delighted that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager
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RM
Ricca M.
10,0
/10
Reviewed 6 week(s) ago
The most comfortable and pleasant hotel.. clean.. fragrant.. the staff are friendly and attentive.. I have stayed here 5 times and the most enjoyable thing is that the kids are not charged for breakfast because children's meals are not that much, at most it's just cereal and bread.. if other hotels can charge very high prices that are unreasonable.. if you are in Tangerang, this could be an option to stay here.. close to the Bitung toll road..
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Accommodation's Reply
02 Dec 2025
Dear Ms. Rikka, Thank you very much for your positive review. We are honored and delighted to hear that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again soon. Best regards, Agung Wibowo, Front Office Manager
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I***a
8,2
/10
Reviewed 6 week(s) ago
It was ok for a short trip. The staff is friendly. The room is clean.
1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Our Valued Guest,
Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly and your room clean. We hope to have the pleasure of welcoming you back for a longer stay in the future.
Warm regards,
Agung Wibowo
Front Office Manager
V***y
10,0
/10
Reviewed 7 week(s) ago
It's very comfortable to be here, to avoid the hustle and bustle of Jakarta city
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Accommodation's Reply
02 Dec 2025
Dear Ladies/Gentlemen, We sincerely thank you for the positive review you have given us. We are honored and delighted that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager
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KJ
Kak J.
10,0
/10
Reviewed 8 week(s) ago
improve cleanliness in the smoking area dining room...
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Accommodation's Reply
06 Nov 2025
Dear Mr. Jay, We sincerely thank you for the positive review you have given us. We are honored and delighted to know that you were satisfied and had a memorable experience during your stay. We sincerely hope to welcome you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager
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RR
Reda R.
Staycation
10,0
/10
Reviewed 9 week(s) ago
Cheap prices, good service, clean and spacious hotel rooms.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Ms. Reda, Thank you very much for your positive review. We are honored and delighted to hear that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again soon. Best regards, Agung Wibowo, Front Office Manager
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S***i
10,0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly, even though I checked in early half an hour earlier than the scheduled time, I was able to enter the room because it was ready. The room was clean, the toilet was okay, the food was delicious. It's kids friendly because I happened to bring my 3 little ones on vacation. They could still eat while the kids were swimming until the bar closed at 10 am. Next vacation I have to come here again.🥰
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2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Ladies/Gentlemen, We sincerely thank you for the positive review you have given us. We are honored and delighted that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager
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Nun N. H.
Staycation
9,1
/10
Reviewed 10 week(s) ago
Thank you for the birthday cake
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Accommodation's Reply
22 Oct 2025
Dear Ms. Nan, Thank you for your wonderful review and for choosing to stay with us. We look forward to welcoming you back again soon. Best regards, Agung Wibowo, Front Office Manager
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N***r
9,6
/10
Reviewed 10 week(s) ago
I had booked through the app, when I arrived at the location, I was told to wait on the sofa, yes at that time they were busy, but I didn't sit, I just stood by the fish pond, a new customer came to check in directly to the receptionist and was immediately served, while I was still standing. The receptionist herself should have been sensitive about me being told to sit, just imagine if I hadn't approached the receptionist and I was still standing there, I wouldn't have been called... The point is that there is a lack of initiative...
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Ladies/Gentlemen, Thank you for your wonderful review and for staying with us. We apologize for the inconvenience caused to our staff. We will re-evaluate our service standards to ensure this does not happen again in the future. We look forward to welcoming you back again soon. Best regards, Agung Wibowo, Front Office Manager
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H***N
10,0
/10
Reviewed 10 week(s) ago
It's fun, but the admin process is slow.
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Accommodation's Reply
22 Oct 2025
Dear Ladies/Gentlemen, Thank you for your wonderful review and for staying with us. We apologize for any inconvenience this has caused you due to our service standards. We will re-evaluate your experience to ensure this does not happen again in the future. We look forward to welcoming you back again soon. Best regards, Agung Wibowo, Front Office Manager
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R***i
Leisure
8,5
/10
Reviewed 10 week(s) ago
Suggestion: Children under 10 years old usually don't have to pay cash for breakfast. It would be good if it was free for children. Thanks 🙏
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Ladies/Gentlemen, Thank you for your wonderful review and for staying with us. We will share this with the management and hope to improve our service in the future. We do hope to welcome you back again soon. Best regards, Agung Wibowo, Front Office Manager
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a***e
Staycation
9,7
/10
Reviewed 11 week(s) ago
recommendations for a staycation with family or partner
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Ladies/Gentlemen, We sincerely thank you for the positive review you have given us. We are honored and delighted that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager
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sa
safitri a.
Staycation
10,0
/10
Reviewed 11 week(s) ago
Good service, good cleanliness, good variety and taste of food, good location, good room size.
Thank you to all staff
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Ms. Safitri, With due respect, we would like to sincerely thank you for the positive review you have given us. We are honored and delighted to know that you were satisfied and had a memorable experience during your stay. We sincerely hope to welcome you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager
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Number of reviews per page
20
40
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