Dear Thanh Hoang Dung Tran,
Thank you for taking the time to share your experience with us. We are delighted to hear that your overall stay at our hotel was enjoyable and that you found our location convenient, right next to the BTS station. It's wonderful to know that our staff left a positive impression on you, with quick and friendly service from the reception to our amiable housekeepers.
We are pleased that you found your room to be of great value, with amenities such as free WiFi, clean facilities, a comfortable bedsheet, and a TV connected to WiFi for your entertainment needs. We apologize for any inconvenience caused by the occasional strange smell, and we will certainly look into addressing this to ensure a better experience for all our guests.
We truly appreciate your kind words and feedback, and we're glad to hear that you are considering staying with us again in the future during your visits to Bangkok. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.
Best Regards,
Phutsadee Wonganu Ms.
Cluster Director of Sales and Marketing