7.6
Pleasant

From 2,361 reviews

Provided by travelers on
Cleanliness

7.3

Room Comfort

7.5

Meal

7.2

Location

7.8

Service and Facilites

7.3

People often mention about Candiland Apartment by Sinergi
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Area Hotel (9)
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Traveler Reviews Candiland Apartment by Sinergi

Number of reviews per page
20
40
Customer reviews
A***n
icon-origin-TRAVELOKA

5.6

/10

Reviewed 1 week(s) ago

The mattress was dirty, there were no towels and toiletries, no tissues or mineral water were provided.
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T***i
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Staycation
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6.5

/10

Reviewed 2 week(s) ago

Please clean the room unit starting from the floor of the room and the bathroom. Replace the TV remote if the battery runs out. The room is a bit smelly, the sheets are not very clean.
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nina s.
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Leisure
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5.0

/10

Reviewed 2 week(s) ago

Creepy, mesum, teledor, and not safe. We, as a family, were looking for a place to stay via the app on the day we were staying, at night. Lack of cleanliness could be tolerated, but the abandoned building (bankrupt apartment) is a dead building for rent. We checked out 15 minutes after seeing the condition of the place we got.
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R***l
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Staycation
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8.5

/10

Reviewed 2 week(s) ago

Overall worth it, affordable price during high season, good facilities, quite private. A suggestion to improve the SOP for check-in & check-out time to match the time listed to avoid guests waiting.
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A***a
icon-origin-TRAVELOKA

9.6

/10

Reviewed 2 week(s) ago

Good place, strategic near the city center, cheap price, service is not responsive enough in handling.
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1 people find it helpful

P***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.6

/10

Reviewed 3 week(s) ago

The bathroom is dirty, the room is dirty and dusty, the room is small.
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S***l
icon-origin-TRAVELOKA

6.4

/10

Reviewed 3 week(s) ago

The room looked very poorly maintained. The sheets and pillows were not changed, and I was already itching as soon as I got on the bed. The bathroom was dirty, and cleanliness was lacking.
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2 people find it helpful

I M K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

very suitable for a staycation here it's cheap safe very clean and the staff is friendly" all genuine no loss
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Accommodation's Reply
24 Mar 2025
Good afternoon, respected guests of Candiland, thank you for choosing Candiland Apartment as a place to stay, hopefully in the future we will be better in serving our guests. Thank you, good afternoon, greetings of health and have a good day
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N***o
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Transit
icon-origin-TRAVELOKA

8.0

/10

Reviewed 5 week(s) ago

room is not clean spray is not clean hot water is too little shower is slow
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1 people find it helpful

Accommodation's Reply
13 Mar 2025
Good afternoon, respected sir/madam, thank you for choosing Candiland Apartment as a place to stay, thank you also for the review on Traveloka, hopefully in the future we will be better in serving our guests. Once again we say thank you, good afternoon and have a nice day
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M***d
icon-origin-TRAVELOKA

6.3

/10

Reviewed 7 week(s) ago

hot cold bathroom is just cold
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Accommodation's Reply
04 Mar 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, we apologize for the inconvenience during your stay at Candiland Apartment, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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A***p
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Staycation
icon-origin-TRAVELOKA

8.8

/10

Reviewed 7 week(s) ago

According to the price, it is recommended to choose the suite.
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1 people find it helpful

Accommodation's Reply
04 Mar 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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A***p
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Staycation
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8.8

/10

Reviewed 7 week(s) ago

Pretty good for that price, a little recommendation to choose the suite
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Accommodation's Reply
04 Mar 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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W***y
icon-origin-TRAVELOKA

5.0

/10

Reviewed 11 week(s) ago

a bit shocked when I opened the room, the floor was dirty, the lights were dim especially in the bathroom, like it had never been cleaned 😩 there was still a lot of hair scattered around the sink. plus there was no lock on the balcony I will never stay here again
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5 people find it helpful

Accommodation's Reply
11 Feb 2025
Good afternoon, respected guests of Candiland Apartment, thank you for choosing Candiland Apartment as your choice of place to stay, hopefully with this review it will be our reference to be better in room cleanliness. Thank you, good afternoon and have a nice day
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A***p
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 14 week(s) ago

Nice for palace, just input for the receptionist needs to be improved
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1 people find it helpful

A***p
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Business
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8.5

/10

Reviewed 15 week(s) ago

It's quite comfortable for that price, but you could pay more attention to the condition of the bathroom.
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Accommodation's Reply
09 Jan 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, we apologize for the inconvenience during your stay at Candiland Apartment, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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W***u
icon-origin-TRAVELOKA

7.3

/10

Reviewed 16 week(s) ago

Not good, very dirty, I'm tired of sleeping here
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4 people find it helpful

Accommodation's Reply
09 Jan 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, we apologize for the inconvenience during your stay at Candiland Apartment, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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N***s
icon-origin-TRAVELOKA

5.0

/10

Reviewed 16 week(s) ago

The room is different from the one in the photo, the service is lacking, the room is dirty and not well maintained.
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1 people find it helpful

Accommodation's Reply
09 Jan 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, we apologize for the inconvenience during your stay at Candiland Apartment, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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M***s
icon-origin-TRAVELOKA

9.4

/10

Reviewed 16 week(s) ago

Awesome, see the mountains in front and on the right and left, television is available, cheap price, according to the facilities, in the middle of the city too, can walk If you want to go to Undip Pleburan, especially from the 21st floor it is very interesting, If it is in the afternoon and morning, thank you Candiland Apartment, always be successful in your business
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2 people find it helpful

Accommodation's Reply
31 Dec 2024
Good morning, respected Mr. Mahrus Ali, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, hopefully in the future we will be better in serving our guests. We are waiting for the next reservation. Thank you, good morning and have a nice day 😊🙏
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

5.6

/10

Reviewed 22 week(s) ago

Check in time was delayed because the guard was not there. The room smelled, the hotel chairs did not match the picture, the interior was damaged. The hot water tap was difficult/broken, difficult to use
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2 people find it helpful

Accommodation's Reply
20 Nov 2024
Good morning, respected sir/madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, we apologize for the inconvenience during your stay at Candiland Apartment, hopefully in the future we will be better in serving our guests. Thank you, good afternoon and have a nice day 😊🙏
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V***t
icon-origin-TRAVELOKA

10.0

/10

Reviewed 26 week(s) ago

Excellent and highly recommended.
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3 people find it helpful

Accommodation's Reply
22 Oct 2024
Good morning, respected sir/madam, thank you for choosing Candiland Apartament as a place to stay, thank you also for the review on Traveloka, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day.
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Number of reviews per page
20
40