The elevator to the 12th floor was a bit shaky, then we left our suitcases with the staff but our suitcases were only small, we wanted to carry them ourselves but were forced to carry them so we would give a tip, we knew check out was at 12 but we were called as if we didn't know the check out time, there were too many rules prohibiting smoking but we don't smoke and were asked to sign how many times, unlike competitors who are more simple and calm there