8.7
Very Good

From 2,516 reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.7

People often mention about Aston Batam Hotel & Residence
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Staff Friendliness (25)
Ambiance (24)
Distance to City Center (22)
Bedroom (21)
Taste (21)
Wifi (20)
Room Space (20)
Bathroom (19)
Variety (19)
Hotel Area (17)
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Traveler Reviews Aston Batam Hotel & Residence

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Customer reviews
p***a
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10.0

/10

Reviewed 1 week(s) ago

the hotel staff is very friendly and very helpful
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Muhammad N.
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6.6

/10

Reviewed 2 week(s) ago

The experience I had was very sad, when I took a warm shower and after showering the glass door of the bathroom exploded like corn and hit my hand until I had 4 stitches. This incident on April 6, 2025 was very dangerous for guests.
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M***d
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8.3

/10

Reviewed 3 week(s) ago

The location is not too far from the city center, but the serviced apartment is not very good. The first time I was given a room with a less cold AC. Although in the end the room was changed to a cold AC.
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A***A
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Business
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9.4

/10

Reviewed 3 week(s) ago

Friendly and great personality from hotel staff. Great experience during visit, room is very clean and having a safebox and coolbox, bathroom is spacious complete with a bathtub and other amenities.

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sang p.
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8.5

/10

Reviewed 4 week(s) ago

The hotel staff is friendly and the hotel is clean and fragrant.
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1 people find it helpful

y***i
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Transit
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10.0

/10

Reviewed 5 week(s) ago

staff were very friendly and accommodating, fast check in and check out process, good breakfast

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H***h
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Staycation
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10.0

/10

Reviewed 5 week(s) ago

Staff is nice, friendly and polite. Rooms are spacious and clean. Food is delicious.
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Asep G. S.
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Business
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10.0

/10

Reviewed 5 week(s) ago

The staff is friendly, the hotel is clean, comfortable.
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ardy m.
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Staycation
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10.0

/10

Reviewed 6 week(s) ago

Clean and best hotel. Friendly service and close to Nagoya.
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Muchsin R.
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Staycation
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10.0

/10

Reviewed 7 week(s) ago

All the staff are very friendly. The food variety is wide.
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R***t
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8.5

/10

Reviewed 8 week(s) ago

Difficult access here. Then often get a dud and get moved to the back apartment. Always confused about why people like to stay here
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Ririn S.
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10.0

/10

Reviewed 9 week(s) ago

The staff was very friendly and very helpful at check in.
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L***a
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Staycation
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10.0

/10

Reviewed 11 week(s) ago

The staff is very friendly, the service at breakfast is really well organized, the waiters are very friendly
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Accommodation's Reply
17 Feb 2025
Dear Guest, Thank you very much for your excellent review! We are very happy to hear that you were satisfied with the friendliness of our staff and the service during breakfast. We will continue to be committed to providing the best experience for our guests. We look forward to welcoming you back to Hotel Aston Batam in the near future. Warm regards, Hotel Aston Batam Management.
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e***a
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Leisure
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10.0

/10

Reviewed 12 week(s) ago

Stay in the 3BR apartment, very spacious and comfortable for families.
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Accommodation's Reply
17 Feb 2025
Dear Guest, Thank you very much for your positive review! We are very happy to hear that you and your family enjoyed the comfort and spaciousness of our 3BR apartment. We look forward to welcoming you back to Hotel Aston Batam for a more enjoyable stay in the future. Warm Regards, Hotel Aston Batam Management.
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F***e
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Leisure
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9.4

/10

Reviewed 12 week(s) ago

Breakfast has a menu of meatballs and slimy noodles, it's really delicious.
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Accommodation's Reply
17 Feb 2025
Dear Guest, Thank you very much for your review! We are so happy to hear that you enjoyed our meatball and slime noodles. We will continue to strive to provide the best experience for each of our guests. We hope to welcome you back to Hotel Aston Batam in the near future! Warm regards, Hotel Aston Batam Management.
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P***A
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10.0

/10

Reviewed 12 week(s) ago

Very suitable hotel for families, the service is very fast
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1 people find it helpful

Accommodation's Reply
03 Feb 2025
Dear Guest, Thank you very much for your positive review! We are very happy to hear that you found our hotel very suitable for families and that our service met your expectations. We always strive to provide the best experience for each of our guests, and we will continue to strive to maintain the quality of fast and satisfying service. We hope that you and your family can return to stay with us again on another occasion. Thank you for choosing Aston Batam! Warm regards, Aston Batam Hotel Management.
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S***n
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6.5

/10

Reviewed 13 week(s) ago

The room provision service did not match the booking... The reason was that the room needed to be repaired... The price of the room provided was also cheaper than the one I booked and the room was also dirty.
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1 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Guest, Thank you for taking the time to provide a review. We greatly appreciate your feedback and apologize for the inconvenience you experienced during your stay at Aston Batam Hotel. We deeply regret if the room provision did not meet your expectations and if there was any inconvenience related to cleanliness and price differences. We will immediately follow up on this issue with the relevant team so that similar incidents do not recur in the future. We always strive to provide the best service, and your feedback is very valuable for us in improving the quality of our services. Once again, we apologize for the inconvenience and look forward to providing a better experience on your next visit. Warm regards, Aston Batam Hotel Management.
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R***n
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Leisure
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8.5

/10

Reviewed 14 week(s) ago

Always an impressive stay at Aston Batam
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Accommodation's Reply
28 Jan 2025
Dear Guest, Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future. Warm Regards, Aston Batam Hotel Management.
S***y
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Business
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9.1

/10

Reviewed 14 week(s) ago

Good staff, comfy and clean rooms

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Accommodation's Reply
28 Jan 2025
Dear Guest, Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future. Warm Regards, Aston Batam Hotel Management.
Yudi B. H.
icon-Leisure
Leisure
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9.7

/10

Reviewed 16 week(s) ago

It is a good hotel and nice for stay. Staff really helpful.

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Accommodation's Reply
13 Jan 2025
Dear Yudi, Thank you so much for your kind review! 😊 We're thrilled to hear that you had a pleasant stay at Aston Batam Hotel & Residence and that our team made a positive impression. Your feedback motivates us to continue providing warm hospitality and excellent service to all our guests. We can't wait to welcome you back for another memorable stay! Warm Regards, Aston Batam Hotel Management.
Number of reviews per page
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40