Dear Valued Guest, Thank you for choosing our hotel and sharing your stay experience. We apologize for the inconvenience you experienced with your room (e.g. dust, leaking air conditioner, insufficient toilet, low quality shower water, etc.). This is not our promise to provide the best service and comfort to all our guests. Our housekeeping and engineering teams are constantly working to clean, inspect and repair your air conditioner, as well as improve our bathrooms, to prevent such issues from happening again in the future. Your valuable feedback is very important to our continuous efforts to improve our services. We look forward to welcoming you back to NEO Plus Hotel Kebayoran, Jakarta for an even more comfortable and satisfying stay. Sincerely, NEO Plus Hotel Kebayoran Management