Overall Ratings & Reviews Boutique B21 Malang, Azana Hotels Collection
Explore Boutique B21 Malang, Azana Hotels Collection
Traveloka (1,885)
8.7
Very Good
From 1,885 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.2
Location
8.7
Service and Facilites
8.7
People often mention about Boutique B21 Malang, Azana Hotels Collection
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Surroundings (17)
Staff Friendliness (17)
Accessibility (16)
Distance to City Center (15)
Ambiance (15)
Bathroom (14)
Check-in/out Time (13)
Bedroom (13)
Hotel Area (13)
Room Space (12)
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Traveler Reviews Boutique B21 Malang, Azana Hotels Collection
Number of reviews per page
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40
Customer reviews
M***a
9.4
/10
Reviewed 3 day(s) ago
The hotel room is clean and fragrant. The hotel environment is very quiet. The air is cool, suitable for vacation and business stays.
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d***a
8.2
/10
Reviewed 5 day(s) ago
Everything is very good for the price, great.
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AB
Alexander B.
Staycation
8.4
/10
Reviewed 2 week(s) ago
Overall for the location, cleanliness, room service is very good, only for breakfast must be improved. From 3 nights we stayed there, there was 1 day we had to ask first for breakfast (after Eid prayer), not automatically provided.
Prepare for breakfast also took too long, finally we decided to look for breakfast outside the hotel. That's all the input during our stay there. Thank you to the friendly hotel staff.
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Accommodation's Reply
17 Apr 2025
Dear Sir/Madam. Warm greetings from Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Boutique b21 Malang.
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r
reva
Leisure
8.5
/10
Reviewed 6 week(s) ago
Check in, the water was black like gutter water. The next morning the water was off. Couldn't take a shower to wash my face, the receptionist gave me mineral water. Luckily I didn't have any important events. If you want to fix the water pipe, think first about how the guests will take a shower. If I had an important event, how could I not take a shower.
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1 people find it helpful
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your experience during your stay. Your review has given great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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LH
Lea H.
Leisure
9.1
/10
Reviewed 13 week(s) ago
nice place to stay. friendly staff.
no breakfast available.
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Accommodation's Reply
31 Jan 2025
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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K***n
Leisure
9.1
/10
Reviewed 17 week(s) ago
comfortable place feels like home, quiet and not noisy location. location is close to various culinary. no need to be confused about finding food.
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1 people find it helpful
Accommodation's Reply
09 Jan 2025
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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B***i
9.6
/10
Reviewed 23 week(s) ago
close to oro oro dowo market and city center
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2 people find it helpful
Accommodation's Reply
25 Nov 2024
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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K***s
Business
8.8
/10
Reviewed 25 week(s) ago
Very homey, quiet and clean easy access everywhere just lots of mosquitoes in the hotel and the towels are all fluffy, rough and uncomfortable to use. The towels need to be replaced with new ones. The rest of this hotel is good
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1 people find it helpful
Accommodation's Reply
08 Nov 2024
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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R***a
Business
9.4
/10
Reviewed 25 week(s) ago
The vibes are comfortable, the place is aesthetic. Recommended in terms of place and price.
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2 people find it helpful
Accommodation's Reply
08 Nov 2024
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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N
Natalina
Transit
8.2
/10
Reviewed 28 week(s) ago
Strategic location near Oro Oro Dowo market, you can buy various kinds of food there. Walking around Ijen in the morning is fun. It's still cool and comfortable in the morning. Near the hotel there is a famous Umayumcha Dimsum. It's just a shame that the hot water in room 106 wasn't on. The atmosphere is calm, the room is clean, neat and fragrant.
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2 people find it helpful
Accommodation's Reply
21 Oct 2024
Dear Mrs. Natalina. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please feel free to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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RH
Ronald H.
6.2
/10
Reviewed 29 week(s) ago
I've stayed here before but the room was quite clean, the last time I stayed I got a dirty and dusty room. Please improve the cleanliness of the room. Thank you.
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2 people find it helpful
Accommodation's Reply
11 Oct 2024
Dear Mr. Ronald. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your experience during your stay. Your review has given great encouragement and motivation to our entire team to continue providing the best service. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please feel free to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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D***g
9.1
/10
Reviewed 32 week(s) ago
Very comfortable place, clean and good service, too bad there is no place to eat
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Accommodation's Reply
23 Sep 2024
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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mh
muhammad h.
Business
9.1
/10
Reviewed 33 week(s) ago
Friendly staff. Strategic location. The hotel is nice and clean, the building is great. When I stayed, I ordered a twin bed but when I wanted to check in, it turned out that the twin beds were sold out and there was a queen bed. But in the application there was a twin bed. There was no confirmation at the beginning. Reluctantly, I just went in because I was tired from work. Please fix it next time.
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1 people find it helpful
Accommodation's Reply
23 Sep 2024
Dear Mr. Muhammad. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please feel free to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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FA
Fina A.
Staycation
10.0
/10
Reviewed 35 week(s) ago
Homey, classy classic house design, fragrant in every corner, clean, complete amenities, helpful, friendly and polite staff, the best, God willing, I will come back here again ❤ 🔥.
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1 people find it helpful
Accommodation's Reply
06 Sep 2024
Dear Mrs. Fina. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please do not hesitate to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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AW
Azalia W.
8.5
/10
Reviewed 35 week(s) ago
The room is okay although not too spacious, the AC is cold, only the bathroom door is difficult to lock & the bathroom looks a bit dull although it is quite clean.
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1 people find it helpful
Accommodation's Reply
06 Sep 2024
Dear Ms. Azalia. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review gives great encouragement and motivation to our entire team to continue providing the best service. We are pleased to know that you are satisfied with your stay at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We look forward to welcoming you back to Front One Boutique b21 Malang in the future. Please feel free to let us know if there is any way we can further improve our services. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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BA
Bunga A.
9.1
/10
Reviewed 40 week(s) ago
The location is close if you want to go anywhere.
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1 people find it helpful
Accommodation's Reply
24 Jul 2024
To Mrs. Flowers. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review provides great enthusiasm and motivation for our entire team to continue to provide the best service. We are happy to know that you are satisfied with your experience staying at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We hope to welcome you back to Front One Boutique b21 Malang in the future. Feel free to let us know if there is any way we can improve our service further. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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H***O
Leisure
8.4
/10
Reviewed 40 week(s) ago
This is one of the best hotels with an affordable price. Inside, the living room is really cute. The facilities in the room are also complete. As for shortcomings, maybe it's just the location which is not close to restaurants and supermarkets, etc. But for those who want to go to the Oro-Oro Dowo market, it's quite close
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1 people find it helpful
Accommodation's Reply
24 Jul 2024
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review provides great enthusiasm and motivation for our entire team to continue to provide the best service. We are happy to know that you are satisfied with your experience staying at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We hope to welcome you back to Front One Boutique b21 Malang in the future. Feel free to let us know if there is any way we can improve our service further. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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M***d
Leisure
9.4
/10
Reviewed 40 week(s) ago
The staff is friendly. The rooms are nice and clean. In terms of location, it is also strategic but also comfortable.
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Accommodation's Reply
24 Jul 2024
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review provides great enthusiasm and motivation for our entire team to continue to provide the best service. We are happy to know that you are satisfied with your experience staying at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We hope to welcome you back to Front One Boutique b21 Malang in the future. Feel free to let us know if there is any way we can improve our service further. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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S***i
Leisure
8.5
/10
Reviewed 41 week(s) ago
Quite comfortable and friendly service.
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1 people find it helpful
Accommodation's Reply
24 Jul 2024
Dear Sir/Madam. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review provides great enthusiasm and motivation for our entire team to continue to provide the best service. We are happy to know that you are satisfied with your experience staying at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We hope to welcome you back to Front One Boutique b21 Malang in the future. Feel free to let us know if there is any way we can improve our service further. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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ANTON A. S. M.
Staycation
9.4
/10
Reviewed 41 week(s) ago
Close to heritage hand wood.
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Accommodation's Reply
12 Jul 2024
To Mr Anton. Warm greetings from Front One Boutique b21 Malang. Thank you for sharing your positive experience during your stay. Your positive review provides great enthusiasm and motivation for our entire team to continue to provide the best service. We are happy to know that you are satisfied with your experience staying at Front One Boutique b21 Malang. We are committed to continuously improving the quality of our services and providing an unforgettable stay experience for each of our guests. We hope to welcome you back to Front One Boutique b21 Malang in the future. Feel free to let us know if there is any way we can improve our service further. Sincerely, Hotel Manager. Front One Boutique b21 Malang.
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Number of reviews per page
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