Overall Ratings & Reviews Grand Cakra Hotel Malang

Comfortable place, friendly service, close to hospitals and malls.

Location, service and facilities, room comfort, cleanliness and food are good.

Staying here is comfortable, close to places to eat and shopping centers, the surrounding environment is beautiful.

Great location, near shopping mall.

Strategic location in a comfortable environment.

The only transit hotel near Persada Hospital. Every time there is a medical need, they definitely sleep here.

I sleep here because my son is hospitalized, it's comfortable, the breakfast is okay, friendly too. I was allowed to bring a donation for my son who was whining and asking for it downstairs.

Recommended hotel in the city center, delicious food, friendly restaurant staff

Good service according to the stars.

The hotel staff is friendly, but when you first enter the room, it smells really bad of dust, there are stains on the sheets, the bathroom is also dirty for a 4 star hotel, it is really lacking compared to other hotels.

Good and affordable hotel near Araya.

The place is close to everywhere. The room is spacious and comfortable.

This is my first time staying at this hotel, I immediately felt comfortable with the atmosphere. The room is just right, the cleanliness is also really good, but maybe a little suggestion, for the TV facilities in the future, it can be changed to a smart TV. Because in my room, if it's midnight, there's nothing broadcasting on the TV. So it feels empty if I don't watch 😂 hehe.. but otherwise I'm really satisfied. Hopefully the comfort and cleanliness will continue to be maintained. Thank you ❤️

I like staying here because it is close to Superindo, Sushi Tei, Teazzi, cafes, food depots and restaurants, and close to Araya Arcade Garden. The room size and bed are quite large and soft, there is also a mini playground in the lobby. When checking in, the room's AC was not cold enough, finally I reported it to the reception in the afternoon and at night when I returned to the hotel, the AC was cold👍. What needs to be fixed is the small pillow that is rotten, it needs to be replaced because I have trouble sleeping. There is 1 more type of pillow but it is too high. Then for the shower wall and sink faucet, it is not clean because there is still black moss, and finally, it is better to use a squeeze bottle that is attached to the wall for body soap and shampoo, because I have difficulty taking the shower gel. The bottle is too small

Overall OK. The pool needs to be cleaned as the moss is green and slippery.

Friendly staff, check in can be done as long as the room is available, strategic and comfortable location

Very comfortable, the hotel is close to everywhere, in the city

Came, rode a motorbike to the lobby to drop off my wife--approached by the concierge, instead of helping me unload my bags and belongings, he told me to turn around to go to the parking lot. Fix the management and rules, even though I ride a motorbike, I'm still a guest. Before the evening had finished walking around, it was raining heavily, so I dropped my wife off in the lobby so she wouldn't get wet, but was approached again by security and not allowed to go through the lobby. Terrible. It would be better if the security guard came to the parking lot to help provide an umbrella and then politely escorted us to the lobby so we wouldn't get wet. If you don't have a basement--At least be quiet and understanding, know that if it rains or other special circumstances there's no need to be reprimanded. Fix the "hospitality", or put on the front page of your website "Our hospitality is only for car drivers". Terrible. On the other hand, the rooms at 619 are good, the bathtub and shower are safe. The rooms are comfortable and well-maintained, not old and creepy, breakfast is great. It's just a shame that the hospitality towards guests riding motorbikes is bad, hopefully it can be improved 👎

Hotel staff is very friendly, service is very good

Great, the room is also clean and the surrounding area looks fresh with lots of big trees.