8.0
Very Good

From 270 reviews

Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

7.8

Service and Facilites

7.9

People often mention about The Capella Guest House
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Bedroom (7)
Bathroom (6)
Ambiance (5)
Hotel Area (5)
Surroundings (4)
Staff Friendliness (4)
Accessibility (3)
Check-in/out Time (3)
Room Space (3)
Family Friendly (2)
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Traveler Reviews The Capella Guest House

Number of reviews per page
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Customer reviews
k***s
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5.0

/10

Reviewed 4 week(s) ago

It is necessary to pay more attention to the condition of the rooms and toilets which are very lacking.
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M***d
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Leisure
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8.5

/10

Reviewed 25 week(s) ago

Quite comfortable, the staff is very friendly, the facilities are quite complete, it's just that there are no hangers and the road to the inn is quite challenging 😀.
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2 people find it helpful

A***s
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Leisure
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9.1

/10

Reviewed 27 week(s) ago

Comfort is further enhanced.
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1 people find it helpful

G***t
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Leisure
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5.3

/10

Reviewed 28 week(s) ago

The staff was kind to change me room when I found many holes and stains in the bedsheets of my room. However, both rooms have a crazy amount of mould all over, even on the wall paper and curtains. Everywhere. I had booked two nights but didn't stay even one. It is a health hazard and the hotel should not be allowed to operate in such state.
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5 people find it helpful

A***s
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10.0

/10

Reviewed 30 week(s) ago

Clean hotel, can order food with affordable price and delicious taste. The location is not far but a little bit in, still ok for those who bring a car. Recommended for those who will be doing activities in the Jimbaran area.
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3 people find it helpful

Annisa m.
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8.4

/10

Reviewed 34 week(s) ago

Everything is good, from the friendly staff and cheap room rates, but the facilities are good, only the cleanliness needs to be improved, starting from the bed sheets and other equipment.
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4 people find it helpful

G***a
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6.0

/10

Reviewed 34 week(s) ago

I chose this because I only intended to sleep because I would leave at dawn, but it was really a dud, starting from the unpleasant smell, the very smelly water, the mattress area was not clean, the room pantry area was not clean, it looked very dirty and not suitable, it seemed like this was only rented for a few hours, right? Entering the location through narrow alleys. Hopefully it will be renovated soon so that customers are comfortable. Small is okay as long as it is not dirty.
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9 people find it helpful

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Romulo M. S.
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9.6

/10

Reviewed 35 week(s) ago

Sorry because the photo can not be taken from the gallery. The area to the hotel location should be given street lighting and cleaned so that it does not look dirty and scary. Because this location is very strategic. The room is also okay, it's amazing, only to the location that I initially saw was not sure. But when I arrived in the room, it was amazing, unfortunately the swimming pool was small.
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1 people find it helpful

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Romulo M. S.
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9.6

/10

Reviewed 35 week(s) ago

Sorry because the photo can not be taken from the gallery. The area to the hotel location should be given street lighting and cleaned so that it does not look dirty and scary. Because this location is very strategic. The room is also okay, it's amazing, only to the location that I initially saw was not sure. But when I arrived in the room, it was amazing, unfortunately the swimming pool was small.
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2 people find it helpful

I***i
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10.0

/10

Reviewed 35 week(s) ago

Very good hotel. Very good workers.

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Reny A. H.
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10.0

/10

Reviewed 39 week(s) ago

I've been to Bali twice, I've also stayed here twice for the Jimbaran area or want to be near the airport, want to eat seafood at Jimbaran beach, it's really close too. Places for souvenirs (whatever) are also close to everything. The mainstay place if you want to go on holiday again in Bali. The staff are all friendly. The food is delicious. My friends and I can leave things with the staff. The Capella is really the best 🥰
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1 people find it helpful

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Isnan P.
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Leisure
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10.0

/10

Reviewed 41 week(s) ago

Susana is quiet and comfortable, the rooms are clean, there is a small balcony for those who want to smoke, there is a small cafe which is super cheap, there is a swimming pool too 🫶🏻
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2 people find it helpful

Wafi P.
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8.5

/10

Reviewed 44 week(s) ago

Pretty good. Service is also good.
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2 people find it helpful

E***r
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10.0

/10

Reviewed 48 week(s) ago

Good, need an exhaust fan on toilet.

1 people find it helpful

Accommodation's Reply
28 May 2024
Thank You. It has left an impression during your stay at the capella guest house. We apologize if there is something missing, we hope you feel comfortable during your stay and see you again.
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G***M
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Leisure
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9.7

/10

Reviewed 49 week(s) ago

The room is large, the mattress is comfortable, the TV is good, there is a balcony. Entrance location. There is an electric kettle for making tea and coffee and a mini refrigerator. The bathroom has hot water, but in the morning the water is very small, maybe because many people use it. The minus is that when I stayed there, there was no bathroom mat. There are 2 towels. Friendly prices
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+2

2 people find it helpful

Accommodation's Reply
28 May 2024
Thank You. Already gave the best review. Sorry if anything is missing. We hope you feel comfortable during your stay at our hotel and see you again again.
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PAULINUS
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Leisure
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10.0

/10

Reviewed 53 week(s) ago

Overall it's okay and quite strategic, close to everywhere.
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1 people find it helpful

Ika Y. L.
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8.3

/10

Reviewed 63 week(s) ago

Overall oke, kenyamanan oke, kebersihannya kurang, sebenarnya nyaman, cuma baloknnya kayak gak disapu, terus kloset dan jetspray-nya mati/bocor, untuk rspon ada tapi gak ada penanganan sama sekali

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Koko R.
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8.7

/10

Reviewed 79 week(s) ago

The parking area is not very wide, it goes in and out of the alley. Others okay.
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ACHMAD R. H.
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8.5

/10

Reviewed 88 week(s) ago

Overall okay, there are only a few small notes, but minor.
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4 people find it helpful

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Gan G. J. W.
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5.1

/10

Reviewed 91 week(s) ago

FO no one is guarding. Staff response is very slow. Wifi can not be accessed. The closet has no water and is broken. The water sink is very small. Washers don't work. Damp walls. Torn towels. Not recommended. Finally I moved hotels.
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2 people find it helpful

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