About 3 hours before check in time, the manager had been chatting WA, asking about our arrival time at the hotel. Upon arrival at the hotel, check in, in fact the room is not ready at all. When we were delivered to the room, the pillowcases were replaced, the TV was inserted, the air freshener sprayed, the mat was arranged. In fact, our order for extra beds wasn't prepared until we got home. Indeed, the extra bed was not used because we ended up adding 1 room because our group also added 1 person, but they should have asked whether the extra bed was still installed or not.