8,7
Very Good
From 2.999 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,8

Meal

8,4

Location

8,8

Service and Facilites

8,8

People often mention about BATIQA Hotel Darmo - Surabaya
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Staff Friendliness (73)
Bedroom (69)
Ambiance (65)
Bathroom (61)
Distance to City Center (60)
Room Space (58)
Hotel Area (56)
Surroundings (54)
Check-in/out Time (54)
Accessibility (51)
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Traveler Reviews BATIQA Hotel Darmo - Surabaya

Number of reviews per page
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40
Customer reviews
R***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 day(s) ago
Everything is okay. Only the gym AC is not on.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear R***R, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
ary c.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
Neat and clean rooms, with a choice of city views, close to the Taman Bungkul culinary center and other attractions, and close to the city center. Friendly staff, ample parking. Next time, God willing, I'll stop by Batiqa Surabaya again.
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Accommodation's Reply
18 Aug 2025
Dear Mr. Ary C, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
Comfortable, clean, always the first choice when staying in Surabaya
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Accommodation's Reply
18 Aug 2025
Dear Mr/S D***N , thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
rahmat a.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Staying overnight to see a concert is totally worth it! The staff, from the security guard who accompanied us for a chat to the other staff, also provided detailed explanations. If you run out of soap, call the staff immediately, and they'll come within 5 minutes. Come on, give it a try.
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr. Rahmat a, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
Alfani R. S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel is clean and comfortable and the receptionist is friendly.
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Accommodation's Reply
18 Aug 2025
Dear Mr/S ALFANI R. S , thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
ANDIK S.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
best hotel, recommended to stay again
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Accommodation's Reply
04 Aug 2025
Dear Mr ANDIK S, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
D***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very comfortable, friendly staff, attractive prices.
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Accommodation's Reply
04 Aug 2025
Dear Mr./s D***I, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
D***Y
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
It's comfortable, not too noisy, and in the middle of town too.
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Accommodation's Reply
04 Aug 2025
Dear Mr./s D***Y, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
R***o
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
I've stayed at BATIQA HOTEL DARMO in Surabaya several times. Besides its strategic location, close to work/business locations, the app's promotional rates are also a top choice. Recommended.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Mr./s R***o, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
Novan S.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
Awesome, the room view is very impressive
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Mr. NOVAN thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
Novan S.
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
Stayed for 2 nights and then extended for 1 day without breakfast. The price was reasonable, and the city view was very pleasing, although the soundproofing in the room was lacking.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mr Novan S , thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
W***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The AC drips like rain. Clean. Fragrant.
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Accommodation's Reply
28 Jul 2025
Dear Mr./s W***a, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly. General Manager.
A***o
icon-origin-TRAVELOKA
7,4
/10
Reviewed 5 week(s) ago
The front desk, security, and staff were all very friendly. The location is quite strategic, close to Jl. Darmo, the zoo, and many culinary delights. The rooms are comfortable and the facilities are excellent. Sorry, I can't give a perfect rating. Unfortunately, my stay was very disturbed by the noisy group in the neighboring rooms, who were making a lot of noise, talking loudly, laughing for quite a while, and leaving food waste in the hallway on my floor. I even called the front desk to complain, but they didn't respond promptly.
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Accommodation's Reply
22 Jul 2025
Dear Mr./s thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Nice and comfortable because I'm a regular here
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Mr/S Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Already a regular, this place is recommended
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Mr/S Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
B***o
icon-Transit
Transit
icon-origin-TRAVELOKA
6,0
/10
Reviewed 6 week(s) ago
I wanted to upload a video to see for myself, but I can't upload a video. The room was nice, but from the moment I arrived, I was even more disturbed until I checked out. I wanted to report it, but this incident was really strange.
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3 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr/s B***o, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
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Nurul L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Ample parking, close to Indomaret. Close to Bungkul Park as well. Check-in was fast. The rooms were comfortable. The staff was friendly.
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Accommodation's Reply
14 Jul 2025
Dear Mrs Nurul, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Jaelani
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 6 week(s) ago
My stay at the Batiqa Hotel was enjoyable, but one thing I was concerned about was the bathroom. The floor drain in the shower room was clogged, causing water to pool during showers, making the experience uncomfortable.
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Accommodation's Reply
10 Jul 2025
Dear Mr Jaelani, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
A***s
icon-origin-TRAVELOKA
8,4
/10
Reviewed 6 week(s) ago
not many food variations...
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Mr/s A***s, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
D***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
Okay all. But got a smoking room, not according to the order in the application
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Accommodation's Reply
10 Jul 2025
Dear Mr/s D***i, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Number of reviews per page
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