Traveloka (150)
Other sources (168)
8,7
Very Good
From 150 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
9,0
Meal
8,4
Location
9,1
Service and Facilites
8,9
People often mention about The Granite Luxury Hotel Penang
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Staff Friendliness (7)
Ambiance (7)
Room Space (7)
Bedroom (7)
Bathroom (7)
Distance to City Center (6)
Surroundings (6)
Family Friendly (6)
Hotel Area (6)
Wifi (5)
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Traveler Reviews The Granite Luxury Hotel Penang
Number of reviews per page
20
40
Customer reviews
Ss
Steven s.
9,1
/10
Reviewed 4 week(s) ago
Got my room upgraded just because my room is not ready just for 15 minutes.. very responsible and amazing service
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Accommodation's Reply
16 Jul 2025
Dear Steven s., thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
Guest
Leisure
9,0
/10
Reviewed 7 week(s) ago
After 2/4 days of our stays, we opted for “clean up the room” indicator for our room. Towels were changed, some basic amenities were refilled but the floor was not cleaned/vacuumed. However, overall cleanliness was okay.
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Accommodation's Reply
26 Jun 2025
Dear Valued Guest, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.
JL
Jane L. Y.
Business
9,4
/10
Reviewed 9 week(s) ago
It was my first time here and I had a fantastic experience in the hotel. Everything was excellent, from staff friendliness to room cleanliness! Everything is beyond expectation! Will definitely come back again! Good job! 👍
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Accommodation's Reply
04 Jun 2025
Dear Ms Jane L. Y., we are extremely grateful for your gracious review on your recent stay. And we appreciate you for taking your time to share it with us. Your kind review fuels our passion to continue to strive to deliver the best service on creating a lasting impression for all our valued guests. We hope to welcome you back in the near future.
Guest
8,2
/10
Reviewed 12 week(s) ago
The best hotel. 2nd time repeat this hotel. 👍🏻👍🏻👍🏻
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Accommodation's Reply
11 May 2025
Dear Valued Guest, thank you for choosing to stay with us at The Granite Luxury Hotel again. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again in the near future.
T***h
Leisure
9,4
/10
Reviewed 13 week(s) ago
Beautiful hotel, comfortable, near the center.
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Accommodation's Reply
07 May 2025
Dear Valued Guest, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
J***y
Leisure
8,2
/10
Reviewed 16 week(s) ago
Hotels with amazing view from the rooftop, pleasant stay, the staff were kind and helpful. Our parents love to stay at this hotel, surely will be back soon.
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Accommodation's Reply
16 Apr 2025
Dear Valued Guest, thank you for choosing to stay with us at The Granite Luxury Hotel. Your generous review has been shared among the team. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
J***y
Leisure
8,2
/10
Reviewed 16 week(s) ago
Hotels with amazing view from the rooftop, cozy living, surely will be back soon.
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Accommodation's Reply
16 Apr 2025
Dear Valued Guest, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
EZ
Eddie Z.
9,7
/10
Reviewed 16 week(s) ago
Staffs are excellent, rooms clean, location is absolutely wonderful, very close to the bus station and night market.
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Accommodation's Reply
16 Apr 2025
Dear Eddie Z., thank you for staying with us at The Granite Luxury Hotel. We are happy to receive your generous review score. Yes! Our hotel is located in the heart of Georgetown and it is within walking distance to popular attractions and Penang delicacies. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
WP
Wenny P. R.
9,4
/10
Reviewed 19 week(s) ago
The staff is very friendly. Thank you miss, for waking me up in the afternoon to look for food to break the fast. Deposit before staying, can be cash or cc. Close to the mosque, gama, 1st avenue mall. The room is very spacious, there is a dining table. I will definitely stay here again. 🫶🏻🫶🏻
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1 people find it helpful
Accommodation's Reply
16 Apr 2025
Greetings Wenny P. R., thank you for your feedback, we are very happy that you enjoyed your stay at our hotel. Stay safe and we hope to see you again.
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Stefanus W.
9,4
/10
Reviewed 22 week(s) ago
Great Location hotel in Penang. Great Value
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Accommodation's Reply
06 Mar 2025
Dear Stefanus W., your perfect review has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.
L***a
Leisure
9,4
/10
Reviewed 25 week(s) ago
I came back to stay here again for the second time. It is convenient to travel and near the shopping mall. The reception staff is very good. The room is spacious, clean, and private. I am impressed every time I stay here. I will come back again.
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2 people find it helpful
Accommodation's Reply
20 Feb 2025
Dear Valued Guest, we are extremely grateful for your gracious review on your recent stay. And we appreciate you for taking your time to share it with us. Your kind review fuels our passion to continue to strive to deliver the best service on creating a lasting impression for all our valued guests. We hope to welcome you back again in the near future.
FP
Felicia P.
8,8
/10
Reviewed 26 week(s) ago
13th floor is very noisy as 14th floor are the gyms and pools. Don't choose room near emergency exits, as employees uses it often. I can hear the banging doors through out the day. But other than that, its a pleasant stay
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Accommodation's Reply
06 Feb 2025
Dear Felicia P., thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.
FB
Farrah B. O.
Staycation
8,8
/10
Reviewed 32 week(s) ago
The location is close to everywhere especially the weekend Hins market. If you want to travel to other places, its very easy to get a grab. Check in process was smooth too. The room is spacious for a suite. My only concern was the ants that come through the windows/wall cracks in the bathroom. Other than that, everything is great
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2 people find it helpful
Accommodation's Reply
26 Dec 2024
Dear Farrah B. O., thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.
W***e
9,4
/10
Reviewed 36 week(s) ago
My honeymoon here is awesome. Located in the center of the city. The pool view is amazing <3 the room is so nice and the staffs also helpful to help us with early check in and recommend us good activities around. Thank you
3 people find it helpful
Accommodation's Reply
25 Nov 2024
Dear Valued Guest, we are extremely grateful to have you here with us for your honeymoon. And we appreciate you for taking your time to share it with us. Your kind review fuels our passion to continue to strive to deliver the best service on creating a lasting impression for all our valued guests. We hope to welcome you back in the near future.
W***h
Medical
9,4
/10
Reviewed 46 week(s) ago
Okay, solid as expected, comfortable and clean
See original
2 people find it helpful
Accommodation's Reply
16 Jul 2025
Greetings W***h, thank you for your feedback, we are very happy that you enjoyed your stay at our hotel. Stay safe and we hope to see you again.
See original
F***y
9,4
/10
Reviewed 66 week(s) ago
The hotel is very clean and the staff is friendly, very good!
1 people find it helpful
dk
dede k.
9,1
/10
Reviewed 67 week(s) ago
Strategist hotel at georgetown, big clean room.
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Accommodation's Reply
23 Apr 2024
Dear Dede Kusnandar, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
TE
Ting E. Y.
9,1
/10
Reviewed 73 week(s) ago
Booked a room for a short staycation in the city and everything was easy on the eyes. Rooms are exactly if not better than photographed. My only issue is someone may have entered my room by accident in the morning. I was half asleep but was pretty certain I heard some noise. Emailed the hotel but no response received.
1 people find it helpful
Accommodation's Reply
02 Apr 2024
Dear Ting En Yeoh, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.
EA
ERY A.
6,0
/10
Reviewed 77 week(s) ago
I have check out on 06.30 am, and I havent receive the cash deposit myr 200 with the reason that my deposit didn't recorded at the hotel ' s system. The hotel promise me to contact by wa and pay the deposit. But the management havent call me yet.
1 people find it helpful
Accommodation's Reply
02 Mar 2024
Dear ERY ANY, thank you for staying with us at The Granite Luxury Hotel. The hotel management had contacted you. Please accept our profound apologies for the inefficiency. We had carried out the necessary actions. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.
AT
Andy T. Y. T.
9,7
/10
Reviewed 79 week(s) ago
Center of town. The room is very clean and new. Could not find anything to complain now.
1 people find it helpful
Accommodation's Reply
26 Jan 2024
Dear Andy Teo Yee Tiong, thank you for staying with us at The Granite Luxury Hotel. We are happy to receive your generous review score. Yes! Our hotel is located in the heart of Georgetown and it is within walking distance to popular attractions and Penang delicacies. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
Number of reviews per page
20
40
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