Overall Ratings & Reviews Hotel Sofia Juanda Surabaya

If the night is scary, the back garden lights are turned off.

There is no hot water, the AC is located above your head and whispers.

So far the price is in line with the service received, the staff is friendly, very kind and helpful.

The bathroom shower is broken, the toilet flush is broken.

Hotel cleanliness such as bedsheets needs to be improved, shower does not work normally

Not recommended, old hotel, less maintenance, dirty bathroom and lots of cockroaches

The service of Hotel Sofia Juanda Surabaya is very good, friendly and wise, and the check-in process is fast. Thank you Hotel Sofia Juanda Surabaya Service and continue to advance and succeed. 😊

The service of Hotel Sofia Juanda Surabaya is very good, friendly and wise, and Hotel Sofia Juanda Surabaya is increasingly advanced and successful 😊

Not according to the picture, old hotel

Old building hotel, wifi doesn't reach the room, only in the lobby, the hotel atmosphere is dark

The room is not very clean because it is not well maintained.

Old building, wifi only at the front, air conditioning not cold enough, swimming pool seems rarely used

Already a regular here, unfortunately this time I got room 217, it looks like the room has not been used for a long time. The room is dusty, there are many spider houses in the bathroom area and trash can. There is no hot water either.

good ok not bad..... standard staff

Strategic location close to Juanda airport

I was shocked because I had already paid for a single bed, but the information was that the rooms were full, but instead I was directed to a twin bed. Luckily there were still single bed rooms so I was calm. The staff were friendly, especially the chef. The restaurant was almost about to close but he still had time to offer me an omelet. I was so happy it was still warm hehe. The food was perfect. 🥰

disappointed when I wanted to borrow plates and spoons, they said they couldn't lend them. Even though during my stay at any hotel, they were always available if I needed plates, bowls, etc. for the rest, it was ok

The room is spacious, clean and comfortable and the breakfast is also delicious.

Staying here is comfortable, there is a swimming pool and the breakfast is quite tasty and clean, the hotel service is also friendly.

Check in time was 3, the room wasn't ready until 4. They said it was ready, but it was still really dirty, lots of hair, no towels, and the water was off. I was already really tired from the trip, and this made me angry because the room was bad. Not recommended.