1. I arrived at the hotel for check-in at dusk with a large suitcase, but no hotel staff helped me open the door, let alone help me get in, even though it was quiet.
2. I personally felt that some of the hotel staff didn't smile, greet me, or even say hello.
3. Because it was raining, I borrowed an umbrella. Upon returning to the hotel, the staff, instead of taking the umbrella I offered, told me to return it to its original location.
4. The TV had a lot of channels loading, constantly swiping around trying to find a signal. It was a bit distracting.
5. It felt like a self-service hotel.