Overall Ratings & Reviews Ascott Sudirman Jakarta

Dear Guest, Greetings from Ascott Sudirman Jakarta. We were delighted to learn that overall, you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your wonderful feedback will be shared with our team for more commitment to delivering good service, especially to Rozzabell ( Guest Service ). It is always pleasant to have compliments which will surely motivate and make our team proud. Should you require any further assistance please do not hesitate to contact us. Thank you and regards, Aulia Nurwicaksono Guest Service Manager

Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again thank you for the feedback given and we will wait for your return in the future. Best regards, Aulia Nurwicaksono. Guest Service Manager

Dear Guest, Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. In addition, we are appreciate your feedback regarding our TV for our improvement. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Aulia Nurwicaksono Guest Service Manager

Dear Guest, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at our hotel. We also appreciate your feedback regarding our restaurant. We are currently considering various options to introduce a food menu in the restaurant, and we would love to welcome you back if we can update our offerings in the future. Thank you for your support, and we look forward to welcoming you back to our hotel! Best regards, Aulia Nurwicaksono. Guest Service Manager

Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager

Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.

Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.

Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager

Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.

Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.

Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager

Dear Anastasya, Thank you for taking the time to provide feedback regarding your stay at our hotel. We are very sorry to hear that your visit did not meet your expectations, and we would like to express our sincerest apologies for the inconvenience you experienced during your stay. We apologize for the lack of welcome you received upon arrival, as well as the inadequate check-in process. We will also review the information regarding breakfast charges and ensure better information on our booking sites. Regarding the power outage, we are very sorry for the disruption. We will evaluate and ensure that the backup facilities (genset) are functioning properly, especially on the high floors, to avoid similar incidents in the future. We understand how important comfort is for our guests, especially when staying with family. Therefore, we will continue to strive to improve our services to make your stay at our hotel more satisfying. Once again, we apologize for the inconvenience you experienced. We greatly appreciate your feedback and look forward to providing a better experience in the future. Thank you for your attention and understanding. Thank you. Regards. Aulia Nurwicaskono. Guest Service Manager.

Dear Ismi, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again thank you for the feedback given, and we will wait for your return in the future. Best regards, Aulia Nurwicaksono. Guest Service Manager.

Dear ABDUL, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return in the future. Best regards, Aulia Nurwicaksono. Guest Service Manager.

Dear Sugito, Thank you for taking the time to share your recent stay experience with us. My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this breakfast variety. Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Sudirman Jakarta. Thank you and best regards. Aulia Nurwicaksono Guest Service Manager