Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for taking the time to share your memorable stay. We are deeply honored to receive your compliments on the hospitality, courtesy, and sincere service of our front desk and concierge team. Guest care is a core value in our service, and we appreciate that this contributed to your comfort. We are also pleased to hear that the cleanliness and interior design of your room left a positive impression. We will share your review with our entire team to express our gratitude and inspire us to continue striving for sincere service and a focus on comfort. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Sincerely, Joko Mulyono, Assistant Managing Director

Dear Valued Guest, Thank you for choosing to stay at Oakwood Hotel & Residence Surabaya and for taking the time to write a review. We are delighted that you were satisfied with the cleanliness, comfort, food quality, and service during your stay. Your compliments mean a great deal to us and motivate our entire team to continue striving to maintain the highest standards of service. We hope to welcome you back again soon. Sincerely, Joko Mugliono, Assistant Manager.

Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for your kind compliments. We are honored to know that Oakwood Surabaya is your top choice and that you continue to choose to stay with us. Your trust and loyalty are the greatest honor for our entire team. We look forward to welcoming you back again and providing you with an even more memorable stay. Sincerely, Jogo Mugliono, Assistant Managing Director

Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for sharing your positive feedback. We are pleased to know that your overall experience was enjoyable and that our location and services met your expectations. Your recommendation is truly appreciated and serves as great encouragement for our entire team. We look forward to welcoming you back for another pleasant stay. Warm regards, Joko Mulyono Executive Assistant Manager

Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for your continued trust in choosing us for your stay. We are delighted to hear that each stay has been enjoyable and that the comfort of our apartment-style rooms and amenities meets your needs throughout your stay. We appreciate your feedback regarding the hotel's location. Although the hotel is slightly further from the city center of Surabaya, we hope that the surrounding amenities will still provide convenience and enhance your experience. Your feedback is invaluable in our continuous evaluation of our services. We look forward to welcoming you again and providing you with an even more memorable stay. Sincerely, Joko Mulyono, Assistant Managing Director

Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for sharing your kind feedback. We are pleased to know that you found our property to be a pleasant choice for a short staycation. Your appreciation is truly valued and encourages our team to continue delivering a comfortable and enjoyable experience for our guests. We look forward to welcoming you back in the future. Warm regards, Joko Mulyono Executive Assistant Manager

Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for taking the time to share your review. We are delighted to hear that you had a wonderful experience, from the fragrant and clean ambiance to the comfort and cleanliness that met your expectations. Compliments like these mean a lot to us and serve as a driving force for our entire team to continue to provide the best service to our guests. We look forward to welcoming you back again for an unforgettable experience. Best regards, Joko Mulyono, Executive Assistant Manager

Dear Valued Guest, Thank you so much for taking the time to share such a thoughtful and interesting review. We are truly honored to read such kind words about our service. It was an honor for you to experience the warm welcome you received from all our team members, from the lobby to the guest rooms. Their commitment to providing “the best” service is at the heart of our commitment. We are also very glad that you and your family enjoyed precious moments such as cooking together, taking advantage of the comprehensive amenities in our rooms. Your compliments on making our hotel your favorite and your desire to return are highly appreciated. All of us at Oakwood Hotel & Residence Surabaya look forward to having you back again. Sincerely, Joko Mulyono Executive Assistant Manager

Dear Our Valued Guest, Thank you for taking the time to share your kind feedback. We are truly delighted to learn that you were satisfied with your experience and found our hotel to be a nice place to stay. Our greatest aim is to provide a comfortable and welcoming environment for all our guests. We look forward to the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya in the near future. Warm regards, Joko Mulyono Executive Assistant Manager

Dear Valued Our Valued Guest, Thank you for taking the time to share your feedback with us. We are truly delighted to hear that you found our staff to be very friendly and helpful. It is a great source of pride for us that, even when faced with a challenge, our team was able to provide you with excellent service. At the same time, please accept our sincere apologies for the inconvenience caused by the coffee machine in your room. We are very sorry that you encountered this issue, but we are heartened to know our team assisted you promptly. We look forward to the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya for a seamless and comfortable stay. Warm regards, Joko Mulyono Executive Assistant Manager

Dear Our Valued Guest, Thank you for taking the time to share your feedback with us. We are very pleased to know that you enjoyed our strategic location and appreciated the friendliness of our staff. However, please accept our sincerest apologies for the significant failure in our air conditioning system. We deeply regret the discomfort this caused and are especially sorry that our attempt to rectify the issue was not successful. This is certainly not the standard of comfort we strive to provide, and we understand your frustration. Please be assured that we have escalated this matter to our engineering team for an immediate and thorough investigation to ensure this problem is fully resolved. We are grateful for your patience and your valuable feedback, which is crucial for our improvement. We sincerely hope for an opportunity to restore your confidence and welcome you back for a truly comfortable and seamless stay. Warm regards, Joko Mulyono Executive Assistant Manager

Dear Valued Guest, Thank you very much for taking the time to write us a positive review. We are so pleased that you enjoyed your stay with us. From our friendly staff, to the comfort and cleanliness of our rooms, to our convenient location, we are proud that these benefits met your expectations. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya. Sincerely, Joko Mulyono Executive Assistant Manager

Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to hear that you were impressed from the first meeting with our front desk team. A warm and friendly welcome upon check-in is our top priority. We will share your compliments with our team to inspire them to continue providing the best service. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Administrative Assistant Manager

Dear Ladies/Gentlemen, Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on meeting your expectations of comfort, location and friendly service from our team. Your compliments are a great honor for all of our team. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the future. Best regards, Joko Mulyono, Administrative Assistant Manager

Dear Ladies/Gentlemen, Thank you again for taking the time to share your review. We are so pleased that you were satisfied with our room upgrade. We are always happy to surprise you and make your stay more memorable. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Executive Assistant Manager

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service and that you enjoyed the beautiful view from your room. Reviews like this motivate us to continue providing the best service to every guest. Sincerely, Joko Mulyono, Executive Assistant Manager