8,2
Very Good
From 990 reviews
Provided by travelers on
Cleanliness

8,3

Room Comfort

8,2

Meal

8,3

Location

8,4

Service and Facilites

8,3

People often mention about Muara Inn
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Distance to City Center (38)
Bedroom (37)
Staff Friendliness (34)
Taste (32)
Bathroom (30)
Ambiance (29)
Accessibility (26)
Room Space (24)
Hotel Area (23)
Variety (22)
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Traveler Reviews Muara Inn

Number of reviews per page
20
40
Customer reviews
A***r
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Transit
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8,5
/10
Reviewed 3 week(s) ago
clean rooms and good service
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Anita A. D.
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9,4
/10
Reviewed 5 week(s) ago
Recommended hotel in my opinion, good😍
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A***a
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Business
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9,4
/10
Reviewed 5 week(s) ago
Recommended for a place to stay. Friendly staff, good service. Breakfast is served at 7, but I happened to be fasting, and the staff prepared a pre-dawn meal for me. Overall, it's nice.
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1 people find it helpful
R***i
icon-origin-TRAVELOKA
5,4
/10
Reviewed 6 week(s) ago
If the room size were larger, The cleanliness would be improved. The toilet had worms in it. And the room was full of dust. There were spider webs all over the room. For 400,000 Rupiah, it wasn't worth it. Thank you.
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1 people find it helpful
A***a
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Business
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9,4
/10
Reviewed 6 week(s) ago
Comfortable enough for business trips to Ternate
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Guntur P.
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Leisure
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8,8
/10
Reviewed 11 week(s) ago
Strategically located in the center of Ternate, with easy access thanks to numerous public transportation options. Clean environment, friendly staff, delicious breakfast, and easy service. Recommended hotel in central Ternate.
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S***n
icon-origin-TRAVELOKA
8,8
/10
Reviewed 16 week(s) ago
I stayed at Muara Inn Ternate twice, got the room above, if I'm not mistaken room number 213. Overall good, but in that room the AC took a long time to cool, then the AC remote was broken, different from the first time I stayed there in a grand deluxe room, the facilities in the grand deluxe room were all okay. The bathroom door hinge also seems to need to be repaired because it no longer works. Apart from that everything is good, the staff, the food, the friendliness is very good. I don't know either but from what I saw maybe it's because Muara Inn is quite old, just a suggestion for the management, maybe pay more attention to the maintenance of the hotel facilities. Thank you
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4 people find it helpful
Accommodation's Reply
26 Sep 2025
Thank you for your review, sir/madam. We apologize for the inconvenience. We will follow up on your suggestions and criticisms immediately.
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E***a
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Business
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8,8
/10
Reviewed 19 week(s) ago
Awesome, great price and facilities 👍.
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Accommodation's Reply
26 Sep 2025
Thank you for your review. We hope you can stay here again. We look forward to your arrival.
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A***d
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8,8
/10
Reviewed 19 week(s) ago
The cleanliness of the bathroom needs to be improved.
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2 people find it helpful
Accommodation's Reply
26 Sep 2025
Sorry for the inconvenience, we will follow up on your complaint immediately.
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annisa f.
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8,5
/10
Reviewed 20 week(s) ago
It's good, but when you open the pillowcase there are black spots, on average every room has them.
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Accommodation's Reply
18 Aug 2025
We sincerely apologize for the inconvenience you experienced during your stay. Thank you for your complaint. We will follow up on your complaint immediately. We apologize once again for the unsatisfactory impression and service you received from us during your stay.
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i***a
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Business
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8,4
/10
Reviewed 22 week(s) ago
The bathroom needs to be renovated. Black mold causes asthma.
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Accommodation's Reply
18 Aug 2025
We sincerely apologize for the inconvenience you experienced during your stay, and thank you for your complaint. We will follow up your complaint as soon as possible. We apologize once again for the unsatisfactory impression and service you received from us.
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h***a
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Business
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6,7
/10
Reviewed 22 week(s) ago
The service and staff are very friendly and helpful, although it is quite comfortable, the cleanliness of the room is still lacking because it is quite dirty and there are lots of cockroaches, for food there are only a few menus but it is still delicious, please improve the cleanliness of the room
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2 people find it helpful
Accommodation's Reply
18 Aug 2025
We sincerely apologize for the inconvenience you experienced during your stay, and thank you for your complaint. We will follow up on your complaint immediately. We apologize once again for the unsatisfactory impression and service you received from us.
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Fani V. D.
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Business
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9,1
/10
Reviewed 22 week(s) ago
"The toilet is clean, but you need to pay attention because the toilet bowl is leaking and sometimes there's a kind of smell that lingers in the air."
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Accommodation's Reply
18 Aug 2025
We sincerely apologize for the inconvenience you experienced during your stay. Thank you for your complaint. We will follow up on your complaint immediately. We apologize once again for the unsatisfactory impression and service you received from us during your stay.
h***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 25 week(s) ago
The hotel service is very good
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Accommodation's Reply
16 Jul 2025
Thank you very much for your review, we hope you will be pleased to visit our place again in the future.
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Hendriets M. N.
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9,7
/10
Reviewed 25 week(s) ago
strategic location, clean rooms, friendly and pleasant service
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Thank you, sir, for your review and visit. We hope you always receive the best impression and service from us. We look forward to your next visit.
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T***g
icon-Business
Business
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6,8
/10
Reviewed 25 week(s) ago
Order not as expected Dirty bathroom Leaking AC and room
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
We sincerely apologize for the inconvenience you experienced during your stay, and thank you for your complaint. We will follow up your complaint as soon as possible. We apologize once again for the unsatisfactory impression and service you received from us.
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D***a
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Leisure
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9,1
/10
Reviewed 25 week(s) ago
The place is aesthetically pleasing from the outside, perfect for taking photos, and has easy access to everything. There's plenty of food, and it's close to Jatiland (mall), the beach, and the market.
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Accommodation's Reply
16 Jul 2025
Thank you for your review. Thank you again. Your comfort, service, and experience are our primary goal and focus. We hope you will always experience the best comfort and service on your next visit. We look forward to your next visit.
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B***o
icon-Business
Business
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8,8
/10
Reviewed 28 week(s) ago
Staff is friendly, only the bathroom is not very clean
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
We apologize in advance for the inconvenience during your stay. We also thank you for your review, as your review can be used as material for improvements and better changes in the future. Thank you.
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H***s
icon-Business
Business
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9,7
/10
Reviewed 28 week(s) ago
Staff and atmosphere are highly recommended for staying or business purposes.
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2 people find it helpful
Accommodation's Reply
22 Jun 2025
Thank you sir for your review, your comfort is an honor for us, we always look forward to your return anytime.
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M***d
icon-origin-TRAVELOKA
6,6
/10
Reviewed 28 week(s) ago
Room 206 the water is very slow.
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Accommodation's Reply
22 Jun 2025
We apologize for the inconvenience caused during your stay. We will immediately follow up on your complaint and we will ensure that it will not happen again.
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Number of reviews per page
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