8.7
Very Good

From 2,104 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

8.9

Service and Facilites

8.9

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Traveler Reviews Kapal Garden Hotel by UMM

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Customer reviews
i***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 day(s) ago

Everything was great, but the AC was a bit hot because it wasn't close to the bed.
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Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Warm greetings from Kapal Garden Hotel by UMM. First of all, thank you very much for taking the time to review our hotel. We will follow up on all suggestions and criticisms that you have conveyed to improve the hotel's facilities and services. We hope that Kapal Garden Hotel can always provide satisfactory services and facilities for you, so that we remain your main choice when visiting Malang. We look forward to your next trip. Best Regards, Management – Kapal Garden Hotel by UMM.
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S***p
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Transit
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9.7

/10

Reviewed 2 week(s) ago

good, safe, crowded, suitable & recommended for individuals and families
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Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Warm greetings from Kapal Garden Hotel by UMM. Thank you very much for taking the time to review our hotel. We hope that Kapal Garden Hotel can always provide satisfactory services and facilities for you, so that we remain your main choice when visiting Malang. We look forward to your next trip. Best Regards, Management - Kapal Garden Hotel.
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E***a
icon-origin-TRAVELOKA

8.7

/10

Reviewed 3 week(s) ago

The breakfast menu is a bit varied.
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1 people find it helpful

Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Warm greetings from Kapal Garden Hotel by UMM. First of all, thank you very much for taking the time to review our hotel. We will follow up on all suggestions and criticisms that you have conveyed to improve the hotel's facilities and services. We hope that Kapal Garden Hotel can always provide satisfactory services and facilities for you, so that we remain your main choice when visiting Malang. We look forward to your next trip. Best Regards, Management – Kapal Garden Hotel by UMM.
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P***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.2

/10

Reviewed 3 week(s) ago

Needs renovation so as not to lose out to new hotels
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Accommodation's Reply
25 Apr 2025
Dear Sir/Madam. Warm greetings from Kapal Garden Hotel by UMM. First of all, thank you very much for taking the time to review our hotel. We will follow up on all suggestions and criticisms that you have conveyed to improve the hotel's facilities and services. We hope that Kapal Garden Hotel can always provide satisfactory services and facilities for you, so that we remain your main choice when visiting Malang. We look forward to your next trip. Best Regards, Management – Kapal Garden Hotel by UMM.
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Hasto W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 5 week(s) ago

Always OK on every visit! Spacious parking lot. Nice view. Free HTM to Sengkaling. Clean, neat & comfortable. All staff are friendly.
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Accommodation's Reply
25 Apr 2025
Dear Mr. Hasto W. Warm greetings from Kapal Garden Hotel by UMM. Thank you very much for taking the time to review our hotel. We hope that Kapal Garden Hotel can always provide satisfactory services and facilities for you, so that we remain your main choice when visiting Malang. We look forward to your next trip. Best Regards, Management - Kapal Garden Hotel.
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rahayu a.
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Staycation
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10.0

/10

Reviewed 8 week(s) ago

easy access to the city center
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M***a
icon-Leisure
Leisure
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9.7

/10

Reviewed 10 week(s) ago

Friendly service. Comfortable room. Clean toilet. There is a rooftop which is also nice for hanging out. Close to gym - sauna - Sengkaling tourist park
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4 people find it helpful

Maria T. V.
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Staycation
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10.0

/10

Reviewed 11 week(s) ago

Overall it's COOL. Clean, comfortable, fragrant, and highly recommended.
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1 people find it helpful

N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

It was so much fun, the hotel was so clean, the kids really enjoyed it.
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widi a. c. p.
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Leisure
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9.7

/10

Reviewed 15 week(s) ago

Overall service. Location. And the room is very satisfying. Can be used for the next stay and the location is also very strategic so that we want to go anywhere easily. Hopefully maintain this good service and not reduce the quality of service
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1 people find it helpful

Azhar R. R.
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Leisure
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10.0

/10

Reviewed 15 week(s) ago

The place is interesting and comfortable. Different. Strategic location.
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3 people find it helpful

H***a
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Staycation
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10.0

/10

Reviewed 17 week(s) ago

good service, clean rooms and lots of game facilities.
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3 people find it helpful

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arya l. s.
icon-Leisure
Leisure
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10.0

/10

Reviewed 17 week(s) ago

Stay 1 night at the UMM Sengkaling Garden Ship Hotel with a small family. Unique & fantastic rooms are really instagrammable, similar to being on a ferry. The room is exactly like a ship's cabin, although small but quite interesting. Cleanliness is really maintained, breakfast is varied with sufficient taste. Affordable price for superior rooms.
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3 people find it helpful

M***H
icon-origin-TRAVELOKA

8.4

/10

Reviewed 17 week(s) ago

Friendly staff, good service Indeed, hotels with prices like that go up on weekends, but the facilities are also good.
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1 people find it helpful

Agus S.
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Leisure
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6.0

/10

Reviewed 17 week(s) ago

When I booked with a price rate of 853 thousand for the standard twin type, I thought it was representative, but it turned out to be far below the 3-star standard, very narrow so it didn't allow for an extra bed, bunk bed (like a boarding house), and the sink was outside the bathroom.
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3 people find it helpful

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Ronald F.
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9.1

/10

Reviewed 17 week(s) ago

Family friendly hotel, the location is also easy to find
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P***a
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Leisure
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8.4

/10

Reviewed 18 week(s) ago

The bedroom, bathroom are clean, We would be more comfortable if there were bright enough lights to read books, the staff may be lacking because no one helped carry the bag when we arrived, there was no receptionist on standby when checking out. So the check out process was difficult, as a result my SIM was not returned, even though I live in Jakarta. The Sengkaling tourist spot in the hotel is the same, We entered at 07.46 there were no officers on guard at all, so when a family followed us in, the officers were angry asking for tickets, even though they were unprofessional.
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2 people find it helpful

Ari
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Staycation
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8.5

/10

Reviewed 19 week(s) ago

Cheap price, okay for 1 or 2 days, get free ticket to Sengkaling, sometime come back here, thanks
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Yuana A.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 20 week(s) ago

A very worthwhile hotel, top service, comfortable and clean rooms, lots of facilities provided when staying, a little regretful because I only stayed for 1 night, next time I will definitely stay at this hotel again, thank you Kapal Garden
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J***r
icon-origin-TRAVELOKA

10.0

/10

Reviewed 21 week(s) ago

During approximately a week of staying on the Garden Hotel ship, my family and I felt comfortable and calm.
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1 people find it helpful

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