8.8
Very Good

From 4,649 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

8.9

People often mention about Wyndham Casablanca Jakarta
All
Room Space (159)
Bedroom (150)
Staff Friendliness (141)
Bathroom (135)
Ambiance (127)
Variety (127)
Distance to City Center (125)
Family Friendly (123)
Hotel Area (122)
Surroundings (119)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Wyndham Casablanca Jakarta

Number of reviews per page
20
40
Customer reviews
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.1

/10

Reviewed 2 day(s) ago

At first check-in time, it took quite a long time. The receptionist didn’t tell about how to order in-room dining, which we found out how after we entered the room and called the operator (it must scan a barcode to order). The room is spacious, and although the interior is quite old, but it remains classic and well maintained. One thing that bothered us was the AC that sounds very loud. Breakfast was excellent, it offered variety of food and drinks with delicious taste. The waiter/ress at the restaurant also provided us with the best service they could give. If I may suggest, please maintain/renew the elevator since it was look quite old and not functioning very properly most of the time we used it. Overall we enjoy our first stay here, especially the kids who can experience the large and playful swimming pool. Thank you.
Read More

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear F***i, Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your detailed feedback with us! We’re happy to hear that you enjoyed the spacious room, delicious breakfast, and the excellent service from our restaurant team. We're also glad the kids had a great time at our swimming pool! We sincerely apologize for the delays during check-in, the inconvenience with the AC, and the elevator condition. Your suggestions are very valuable to us, and we will work on these areas to enhance our guest experience. We truly appreciate your support and look forward to welcoming you and your family back for an even better stay! Sincerely, Nadia Customer Relation Manager
Ramadhini
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 day(s) ago

Friendly staff and an excellent array of food. Well done, Wyndham!

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear Ramadhini S. S. Warm greetings from Wyndham Casablanca Jakarta, Thank you so much for your kind words! We're delighted you enjoyed our friendly service and the variety of delicious food. Your appreciation truly means a lot to us. We look forward to welcoming you back to Wyndham for another wonderful experience! Sincerely, Nadia Customer Relation Manager
E***o
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 day(s) ago

Its a very nice and comfort staycation,definitely will be coming back

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear E***o Warm greetings from Wyndham Casablanca Jakarta, Thank you for your wonderful review! We’re so happy to hear you had a nice and comfortable staycation. We can’t wait to welcome you back for another memorable experience! Sincerely, Nadia Customer Relation Manager
p***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 4 day(s) ago

Location close to the mall. Check in early before 2 pm went okay. Good food for breakfast.

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear p***s, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your review! We’re happy to hear you enjoyed our strategic location, smooth early check-in, and tasty breakfast. We look forward to welcoming you back for another pleasant stay! Sincerely Nadia Customer Relation Manager
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 day(s) ago

The price is very worth it with spacious rooms, very varied breakfast and strategic location.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear S*a, Warm greetings from Wyndham Casablanca Jakarta,. Thank you very much for your review! We are glad to hear that you are satisfied with our price, spacious room comfort, breakfast variety, and strategic location. We look forward to welcoming you back for a more enjoyable stay! Warm regards,. Nadia. Customer Relation Manager
Translated by Google Icon
See original
Yully K.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 6 day(s) ago

Really recommended! Easy to find and good facilities. Will come back for sure.

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear Yully K. Warm greetings from Wyndham Casablanca Jakarta, Thank you so much for the great review! We're thrilled to hear you enjoyed our easy-to-find location and good facilities. We can’t wait to welcome you back for another amazing stay! Sincerely, Nadia Customer Relation Manager
Profile Picture
Maria v. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 day(s) ago

The hotel staff is friendly and very helpful. The food is also delicious, love the espresso🫶
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear Maria v. S. Warmest greetings from Wyndham Casablanca Jakarta, Thank you very much for your warm review! We are so happy to hear that you enjoyed the friendly service from our staff and your favorite dishes and espresso. We look forward to welcoming you back for another enjoyable experience, Warmest regards, Nadia. Customer Relation Manager
Translated by Google Icon
See original
Guest
icon-Business
Business
icon-origin-TRAVELOKA

8.8

/10

Reviewed 7 day(s) ago

great experience, even though the style is classic it doesn't look old fashioned
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear Value Guest, Warm greetings from Wyndham Casablanca Jakarta,. Thank you very much for your review! We are glad to hear that you enjoyed your stay and loved our well-maintained classic style. We look forward to welcoming you back for more enjoyable experiences in the future! Warm regards, Nadia. Customer Relation Manager
Translated by Google Icon
See original
G***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

Very easy to get around, friendly staff, delicious food.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear G*h. Warmest greetings from Wyndham Casablanca Jakarta, Thank you very much for your review! We are glad to hear that you enjoyed the strategic location, friendly service from our staff, and delicious food. We look forward to welcoming you back for a more enjoyable experience. Warm regards, Nadia. Customer Relation Manager
Translated by Google Icon
See original
Z***i
icon-origin-TRAVELOKA

9.2

/10

Reviewed 1 week(s) ago

We always look forward to stay at wyndham because the location is central and they have an amazing breakfast buffet. However this time we had 2 sleepless nights due to faulty ac, both me and my husband woke up and could not sleep again after that. We were offered another room but the ac did not really work there either, we do not look for compensation but we paid full price and had 2 sleepless nights which ruined 2 of our days on our vacation. We came back again and this time we got a room with a working ac, I think this should be a priority if the guest had 2 sleepless nights.
Read More

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear Z***i Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your experience with us, and we truly apologize for the inconvenience caused by the AC issues during your stay. We completely understand how important a good night’s rest is, especially during a vacation, and we’re sorry that this impacted your experience. Your feedback about prioritizing room comfort is invaluable, and we’ve shared this with our team to ensure we address these concerns more promptly for future guests. We’re glad to hear that your most recent stay was much more comfortable, and we truly appreciate your understanding. We hope to welcome you back soon for a flawless stay! Sincerely, Nadia Customer Relation Manager
selamat a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 1 week(s) ago

Stayed here for 2 nights, the children's facilities are really champion. Starting from complete children's play facilities, a swimming pool that is really good for children and even adults are happy Just a few comments on the breakfast menu, especially Indonesian cuisine that can still be explored again and the taste needs to be improved again
Read More
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
23 Apr 2025
Dear selamat a. Warm greetings from Wyndham Casablanca Jakarta, Thank you very much for your review! We are very happy to hear that the children enjoyed our facilities, from the play area to the fun pool for all ages. We also appreciate your feedback on the breakfast menu, especially the Indonesian cuisine, and will continue to strive to improve the taste and variety. Hope to welcome you back with a more enjoyable experience in the future! Warm regards, Nadia. Customer Relation Manager
Translated by Google Icon
See original
A***s
icon-origin-TRAVELOKA

8.5

/10

Reviewed 1 week(s) ago

Booked a junior suite room, although it was not available, the staff upgraded to a 2-bedroom suite. Great hospitality 🫰

Find this review helpful?

Accommodation's Reply
23 Apr 2025
Dear A***s, Warm greetings from Wyndham Casablanca Jakarta, Thank you so much for your kind words! We’re thrilled to hear that our team could provide an upgrade and ensure you had a great stay. Your appreciation for our hospitality means a lot to us. We look forward to welcoming you back for another amazing experience! Sincerely, Nadia Customer Relation Manager
M***M
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Clean & spacious rooms, plus a wide selection of hotel facilities make you want to come back again
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
23 Apr 2025
Dear M*M. Warmest greetings from Wyndham Casablanca Jakarta, Thank you very much for your review! We are glad to hear that you enjoyed the comfort of our clean and spacious room, as well as our hotel facilities. We look forward to welcoming you back for another enjoyable experience! Sincerely, Nadia. Customer Relation Manager
Translated by Google Icon
See original
Malvinas P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.4

/10

Reviewed 2 week(s) ago

Some rooms face the funeral location. It's best to ask the front office of the hotel about the view beforehand.

3 people find it helpful

Accommodation's Reply
22 Apr 2025
Dear Malvinas P. Warm greetings from Wyndham Casablanca Jakarta, Thank you for your feedback. We appreciate you sharing this information for future guests. For guests with specific view preferences, we always recommend mentioning it during booking or check-in, and our front office team will be happy to assist in arranging the best available room. We look forward to welcoming you again soon! Sincerely, Nadia Customer Relation Manager
E***e
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

transformation to fabolous new Wyndham turn successfully. new Wyndhan more bright, staff ramah, smell good in every floor . new design and clean perfectly!! kids friendly ... !!! love it.😍🥰 high recommend for business and family leasure hotel completely!!!

2 people find it helpful

Accommodation's Reply
22 Apr 2025
Dear E*e. Warmest greetings from Wyndham Casablanca Jakarta, Thank you so much for this wonderful review! We are so happy to hear that you enjoyed Wyndham's new transformation, from the design, cleanliness, to the friendliness of our staff. We are also proud to be the right choice for both business trips and family vacations. See you again on your next visit! Warm regards, Nadia. Customer Relation Manager
Translated by Google Icon
See original
RENATA C. S.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

The staff is friendly and the hotel is kids friendly. There is a play area like a mini playground for children and there are kids activities if it's high season.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
22 Apr 2025
Dear Renata C. S. Warmest greetings from Wyndham Casablanca Jakarta, Thank you very much for your positive review! We are glad to hear that you enjoyed our friendly staff and child-friendly facilities such as playground and kids activities. We look forward to welcoming you and your family back for another exciting experience! Warm regards, Nadia. Customer Relation Manager
Translated by Google Icon
See original
H***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.6

/10

Reviewed 2 week(s) ago

the ac was broken and no initiative from the hotel to move me to another room. engineering team was sent but the room temperature was still hot, ironically the aisle outside the room was cooler than my room. I stayed in 1725 during my stay. and the in room dining, the sambal on the ayam geprek that I ordered was too salty. not slightly too salty, but really like they put too much salt in the sambal.
Read More

1 people find it helpful

Accommodation's Reply
22 Apr 2025
Dear H***d, Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the air conditioning and the in-room dining during your stay in Room 1725. Your comfort is very important to us, and we regret that we did not meet your expectations this time. We have shared your feedback with our engineering and culinary teams to ensure immediate improvements. We appreciate your valuable comments and hope to have the opportunity to welcome you back and provide you with a much better experience. Sincerely, Nadia Customer Relation Manager
Achadia D.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 2 week(s) ago

The room is so spacious, comfortable, and they gave us the best view. Also, the pool is very nice.

1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Achadia D. Warm greetings from Wyndham Casablanca Jakarta, Thank you so much for your kind words! We're thrilled you enjoyed the spacious and comfortable room, the beautiful view, and our lovely pool. Can’t wait to welcome you back for another great stay! Sincerely, Nadia Customer Relation Manager
Profile Picture
Gamal A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Cool
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
10 Apr 2025
Dear Gamal A. Warm greetings from Wyndham Casablanca Jakarta, Thank you! It is a pleasure to receive your appreciation. We look forward to your next visit for a more satisfying experience, Warm regards, Nadia. Customer Relation Manager
Translated by Google Icon
See original
Profile Picture
Gamal A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Food variations for breakfast are added again, for check-in and check-out services are very fast.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
22 Apr 2025
Dear Gamal, Warm greetings from Wyndham Casablanca Jakarta,. Thank you for your feedback and positive review! We are glad to hear that you were satisfied with the fast check-in and check-out process. Suggestions regarding the variety of food at breakfast will be our concern to provide a better experience. See you on your next visit! Warm regards,. Nadia. Customer Relation Manager
Translated by Google Icon
See original
Number of reviews per page
20
40