I've been here many times actually, but just yesterday I had a bad experience. Previously the receptionist was a young man, check in was fast without any hassle. Yesterday on November 13th I went there again, the man on duty was a man who was so complicated, my ID card that was usually not held was now held, then he asked for proof of successful payment from my Traveloka, I already said that if it hasn't been paid, there won't be an e-ticket from Traveloka, and in Traveloka there are no details like bank statements. He was really stubborn, he had to show it, finally I just showed him the bank statement that had been successfully paid for Traveloka. Only then did he believe me and let me in. That was the last time I went there, I won't go there again. At least if you don't understand how to be a receptionist, don't be a receptionist sir, Traveloka can't be fooled. If there's no e-ticket, it means it hasn't been paid. That's just making things difficult for guests.