Neo+ Waru Sidoarjo by ASTON

Explore Neo+ Waru Sidoarjo by ASTON
8,5
Very Good
From 4.689 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,4

Location

8,6

Service and Facilites

8,6

People often mention about Neo+ Waru Sidoarjo by ASTON
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Staff Friendliness (119)
Bedroom (112)
Ambiance (99)
Room Space (96)
Bathroom (95)
Accessibility (88)
Hotel Area (83)
Check-in/out Time (79)
Distance to City Center (70)
Taste (70)
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Traveler Reviews Neo+ Waru Sidoarjo by ASTON

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40
Customer reviews
Hadi S.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 day(s) ago
Quite friendly in service and the room atmosphere is quite calm and comfortable.
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Accommodation's Reply
08 Jan 2026
Thank you for your review. We are delighted to hear that you enjoyed our friendly service and that the quiet and comfortable atmosphere of the rooms made your stay pleasant. Your feedback is very valuable to us and will encourage us to further improve our services. We hope to welcome you back in the future.
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E***n
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Transit
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8,5
/10
Reviewed 1 week(s) ago
Always a choice because of its strategic location, close to Juanda airport, there is a coffee shop, and the hotel is clean, comfortable, and has a good price.
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Accommodation's Reply
08 Jan 2026
Thank you for your continued trust in our hotel. We are delighted to hear that our convenient location near Juanda Airport and cafes, along with our cleanliness, comfort, and competitive pricing, are to your liking. Your feedback is very important to us, and we hope to welcome you back again in the future.
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Verified Traveler
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Transit
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10,0
/10
Reviewed 1 week(s) ago
Room is good, quite clean, aircon is cold, bathroom is clean
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Accommodation's Reply
08 Jan 2026
Thank you for your positive feedback. We are pleased to hear that you found the room in good condition, quite clean, with cold air conditioning and a clean bathroom. Your review is greatly appreciated, and we look forward to welcoming you back in the future.
L***r
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Okay for a temporary break due to business matters and such. It's comfortable, but the cleanliness is still lacking, hehe
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Accommodation's Reply
29 Dec 2025
Thank you for your review and feedback. 😊 We are pleased to hear that our hotel was comfortable enough for a relaxing stay during your business trip. Regarding the cleanliness issue, we apologize for any inconvenience caused. We take this feedback seriously and will discuss it with the relevant team to provide a better experience in the future. Thank you, and we hope to welcome you back again.
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Verified Traveler
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6,4
/10
Reviewed 3 week(s) ago
When we first entered, the floor was dirty and the sheets had red stains. The road was very congested and the detour was very long.
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Accommodation's Reply
29 Dec 2025
Thank you for sharing your feedback regarding your stay. We sincerely apologize for any inconvenience caused by the cleanliness of your room, particularly the stained floor and stained sheets. This did not meet our usual standards, where guest comfort and hygiene are our top priority, and we have instructed our housekeeping team to take immediate corrective action. We understand the inconvenience caused by the traffic congestion and winding roads, and we appreciate your valuable feedback. We will strive to provide a better experience during your next stay.
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D***g
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Business
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8,5
/10
Reviewed 3 week(s) ago
The rooms are comfortable and clean, the food is varied and delicious.
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Accommodation's Reply
29 Dec 2025
Thank you for your positive review. We are delighted to hear that the rooms were comfortable and clean, and that the food was varied and delicious. This feedback motivates our team to continue striving to provide the best service. We hope to welcome you back again.
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Feby F. R.
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10,0
/10
Reviewed 4 week(s) ago
Friendly and helpful staff, recommend
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1 people find it helpful
Accommodation's Reply
29 Dec 2025
Thank you for staying at Neo Plus Wall Hotel and thank you for your feedback. We hope to welcome you back again soon.
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Yudhi Y.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, and the service and facilities are excellent. I've been staying at this hotel for a while now.
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Accommodation's Reply
29 Dec 2025
Thank you so much for your review and trust. We are delighted to hear that our friendly staff, service, and facilities consistently provide a great experience, and we are honored to have been selected as our top choice. Your support is a great inspiration to our entire team. We hope to welcome you again in the future.
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Siti A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Please, if possible, provide internet TV facilities so I can watch YouTube/NETFLIX. I've stayed here several times... that's the only drawback...
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Accommodation's Reply
29 Dec 2025
Thank you very much for your valuable feedback and suggestions. We appreciate your continued support of our hotel. We particularly appreciate your questions regarding TV and internet connectivity for streaming services such as YouTube and Netflix, and we will use this information to improve our services in the future. We apologize for any inconvenience this may have caused. We hope to provide you with an even more comfortable stay on your next visit.
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L***y
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Transit
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10,0
/10
Reviewed 4 week(s) ago
Easy-going, kid-friendly, delicious and classy food. Clean, fragrant room, complete toiletries. I'd love to come back here. Thank you.
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Accommodation's Reply
29 Dec 2025
Thank you so much for your wonderful review. We are delighted to hear that the relaxed and child-friendly atmosphere, delicious and upscale food, clean rooms with a pleasant scent, and complete toiletries made your stay memorable. Thank you again for your interest in returning to stay with us again. We hope to welcome you next time.
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H***y
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10,0
/10
Reviewed 5 week(s) ago
Comfortable, close to access to the airport
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Accommodation's Reply
29 Dec 2025
Thank you for your positive review. We are delighted to hear that our hotel was comfortable and conveniently located near the airport. We hope to welcome you back in the future.
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f***a
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Business
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10,0
/10
Reviewed 5 week(s) ago
okay for a business trip but the sound quality is lacking
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Accommodation's Reply
29 Dec 2025
Thank you for your review and feedback. We are pleased to know that our hotel was comfortable enough for business travelers. Regarding the soundproofing issue, we apologize for any inconvenience caused. We have noted your feedback and will incorporate it into our team to improve guest comfort in the future. Thank you, and we hope to welcome you back for an even better experience.
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a***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Easy access, comfortable place.
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Accommodation's Reply
29 Dec 2025
Thank you for your positive review. We are delighted to hear that the hotel is conveniently located and easily accessible. We hope to welcome you again next time.
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I***h
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Business
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8,8
/10
Reviewed 5 week(s) ago
Clean rooms A wide variety of food and a comfortable place
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Accommodation's Reply
29 Dec 2025
Thank you for your positive review. We are delighted to hear that the clean rooms, varied food options, and comfortable atmosphere made your stay enjoyable. We hope to welcome you again next time.
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a***a
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Business
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9,7
/10
Reviewed 6 week(s) ago
Breakfast menu is varied, at that price it's worth it
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Accommodation's Reply
27 Nov 2025
Thank you so much for your valuable review. We're glad you enjoyed our diverse breakfast menu and found it satisfying and value for money. Your feedback motivates our team to continuously strive to provide the best experience possible. We hope to see you again soon.
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Basiran B. A. Y.
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Leisure
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9,4
/10
Reviewed 6 week(s) ago
room clean but bathroom floor is slippery. variety of food during breakfast. value for money.
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Accommodation's Reply
27 Nov 2025
Thank you for your feedback. We’re glad you enjoyed the cleanliness of the room, our breakfast variety, and found good value for money. We apologize for the slippery bathroom floor and will review this with our housekeeping team for improvement. We hope to welcome you again.
weny
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Friendly staff, quick check-in and check-out times, accurate information, and a coffee shop in the hotel area.
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Accommodation's Reply
25 Nov 2025
Thank you for your positive review. We are glad you enjoyed our friendly staff, quick check-in and check-out process, and the information we received. We are also glad you enjoyed our on-site coffee shop. We look forward to welcoming you back on your next visit.
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I***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Near the airport, the rooms are comfortable, the service is also good.
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Accommodation's Reply
25 Nov 2025
Thank you for your positive review. We are pleased to hear that our location near the airport, comfortable rooms, and excellent service made your stay pleasant. We look forward to welcoming you back on your next visit.
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nina p.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
Business trip many times stayed here.. The staff is amazing
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Accommodation's Reply
25 Nov 2025
Thank you for your review. We're delighted that you enjoyed your stay thanks to our proximity to the airport, comfortable rooms, and our service. We look forward to seeing you again soon.
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Mery T. s.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
When we arrived, the sheets and blankets hadn't been changed, they were dirty and smelled of sweat, and we needed to change them, but luckily they were. Otherwise, everything was fine.
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Accommodation's Reply
25 Nov 2025
Thank you for sharing your experience. We apologize for any inconvenience caused by the uncleanliness of the bedsheets and blankets upon check-in. We are glad that the team checked and replaced them promptly. Your feedback is valuable to us in improving our service. We look forward to welcoming you back again for an even better experience.
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Number of reviews per page
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