Greetings, esteemed guest. Warm regards from The Zuri Pekanbaru Hotel. Thank you for choosing The Zuri Pekanbaru and for taking the time to leave us a review. Thank you for your feedback. We apologize if the accessibility and location of the hotel did not meet your expectations. Regarding accessibility, our team is always ready to assist guests with directions and other assistance to make arriving at the hotel easier. Your feedback is very important to us, as we will use it to improve guest comfort in the future. We hope to welcome you again in the future, and we will always strive to provide the best service. Sincerely, Mardi, General Manager