8.9
Very Good

From 1,634 reviews

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Cleanliness

9.4

Room Comfort

9.3

Meal

9.1

Location

9.1

Service and Facilites

9.2

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Surroundings (18)
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Traveler Reviews The Apurva Kempinski Bali

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Customer reviews
a***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 day(s) ago

It's all fun, no need to go anywhere, I just want to come back again
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Accommodation's Reply
26 Apr 2025
Dear Valued Guest, Greetings from The Apurva Kempinski Bali! Thank you for taking the time to share your review. We are delighted to learn that you had a pleasant stay with us and enjoyed the excellent service that the team has provided. We look forward to welcoming you again and continuing to create wonderful experience. Warm regards, The Apurva Kempinski Bali
T***i
icon-Leisure
Leisure
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10.0

/10

Reviewed 6 day(s) ago

It was a pleasure to stay here, both in terms of architectural design, facilities, cleanliness, service, everything was extraordinary. Hopefully I can stay here again!
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Accommodation's Reply
26 Apr 2025
Dear Valued Guest, Thank you very much for having chosen The Apurva Kempinski Bali during your vacation in Bali. We are delighted that you enjoyed the genuine care and services in every aspects of your visit at our resort. Your kind words truly inspire us to constantly deliver service excellence to our guests. We look forward to welcome you back to our resort in the near future. Sincerely yours, The Apurva Kempinski Bali
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Siti O. Q.
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Leisure
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10.0

/10

Reviewed 2 week(s) ago

The staff is very friendly. And very nice 👍🏻
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Accommodation's Reply
26 Apr 2025
Dear Ibu Siti, Greetings from The Apurva Kempinski Bali! Thank you for taking the time to share your review. We are delighted to learn that you had a pleasant stay with us and enjoyed the excellent service that the team has provided. We look forward to welcoming you again and continuing to create wonderful experience. Warm regards, The Apurva Kempinski Bali
Jovita H.
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Leisure
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9.7

/10

Reviewed 2 week(s) ago

Our recent stay at The Apurva was, as always, an incredible experience. We booked 3 rooms for 2 nights, and everything—from the service to the rooms—was truly exceptional. The staff was attentive, the atmosphere was serene, and it felt like a home away from home. This time, though, we couldn’t swim at the beach due to an oil spill affecting the sea. My niece was a bit sad about it (she even wrote a little note expressing her feelings), but we understood it was for safety reasons. A unique moment during our stay was when a baby stork accidentally flew into one of our balconies. It seemed to injure itself and was unable to move properly afterward. Thankfully, the Apurva team responded quickly and gently rescued the little bird. It was an unexpected and touching experience that added a special memory to our trip. Despite that small hiccup, everything else was wonderful. Thank you, Apurva, for always making our stays feel so meaningful.
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Accommodation's Reply
26 Apr 2025
Dear Ibu Jovita, Thank you sincerely for returning to stay with us and for taking the time to share your wonderful review. It is always a pleasure to welcome back our valued guests to our resort. We are all pleased to hear that we have successfully exceeded your expectations and that you enjoyed your experience very much. We strive to give the best service and create memorable moments for our guests during their stay and going through your review make us believe that we are on the right path. We certainly hope that future plan will bring you back to stay with us for another memorable experience. Sincerely yours, The Apurva Kempinski Bali
Setiawan S.
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Leisure
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10.0

/10

Reviewed 3 week(s) ago

It was a very memorable stay at Apurva. The luxury of the hotel and the friendliness of the staff was amazing. We opted for Deluxe Lagoon room type but upon check in we were upgraded to a villa.
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1 people find it helpful

Accommodation's Reply
26 Apr 2025
Dear Bapak Setiawan, Thank you for choosing to stay with us at The Apurva Kempinski Bali, and for taking the time to share your feedback. We appreciate your visit and hope to welcome you back in the near future. Warm regards, The Apurva Kempinski Bali
N***e
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

We got our room upgraded to Junior Suite, and the extra bed was charged with a 50% discount. Not only was the room bigger, with our own little plunge pool, but the location of the room was also perfect. It was very close to the beach and the Reef cafe. Snack bars in the room were free of charge, and the hotel provided all the rooms with cute hats and rattan beach bags, which made it very convenient for guests to carry stuff to the pool/beach area. My kids loved the overall experience of the hotel. We will surely visit this hotel again next year.
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Accommodation's Reply
26 Apr 2025
Dear Valued Guest, Greetings from The Apurva Kempinski Bali! Thank you for taking the time to share your review. We are delighted to learn that you had a pleasant stay with us and enjoyed our Junior Suite and its facilities. We look forward to welcoming you again and continuing to create wonderful experience. Warm regards, The Apurva Kempinski Bali
t***y
icon-Leisure
Leisure
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9.7

/10

Reviewed 3 week(s) ago

We had a wonderful stay, definitely will come back.

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Accommodation's Reply
26 Apr 2025
Dear Valued Guest, Thank you for sharing your review. We are glad that you have had a wonderful impressions on The Apurva Kempinski Bali. We look forward to your future residency with us in the very near future. Warm regards, The Apurva Kempinski Bali
A***n
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Leisure
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9.1

/10

Reviewed 3 week(s) ago

The lagoon pool water was a disappointment, something wrong with the water filter. The main pool water was much clearer even though it was public.

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Accommodation's Reply
26 Apr 2025
Dear Valued Guest, Thank you for staying with us and for sharing your feedback. We are extremely saddened to read that your stay with us was less than exceptional. More aggravating was the fact that you found our lagoon pool was not in the level of impeccable condition that we usually maintain. Please accept our apologies for the disappointments that impaired your overall impressions towards our resort. Please rest assured that we will focus on improving all areas of your concern in order to ensure that future guest experiences will be better. Yours sincerely, Vincent Guironnet General Manager
Trixie P. S.
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Leisure
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10.0

/10

Reviewed 6 week(s) ago

It was breathtaking for the view and the service.

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Accommodation's Reply
19 Mar 2025
Dear Valued Guest, Thank you for your kind review! We’re delighted to hear that you were impressed by the breathtaking views and exceptional service. Providing a memorable experience for our guests is our top priority, and we’re thrilled that we could make your stay special. We look forward to welcoming you back for another wonderful stay! Best regards, The Apurva Kempinski Bali
N***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 10 week(s) ago

Really nice to spent the night here, one word for the apurva kempinski bali "amazing"

1 people find it helpful

Accommodation's Reply
15 Feb 2025
Dear Valued Guest, Thank you for staying at The Apurva Kempinski Bali and for sharing your impressions. We are delighted to hear that you had a wonderful experience while staying with us. We look forward to welcoming you back to our Majestic Open-Air Theatre in the near future. Kind regards, The Apurva Kempinski Bali
M***S
icon-Leisure
Leisure
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10.0

/10

Reviewed 11 week(s) ago

The hotel staff are very friendly and during the check in and check out process they serve you wholeheartedly.
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Accommodation's Reply
11 Feb 2025
Dear Valued Guest, Thank you for your kind words! We're delighted that our staff made you feel welcome and provided exceptional service during your stay. We're proud of our team's dedication to ensuring every guest has a wonderful experience. Thank you for choosing our hotel. We look forward to welcoming you back soon. Best regards, The Apurva Kempinski Bali
Muatez
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

Wow Very nice Hotel. I will Come back To this Hotel ❤

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Accommodation's Reply
10 Feb 2025
Dear Mr. Muatez, Thank you for your wonderful feedback! We're thrilled you enjoyed your stay at our hotel and can't wait to welcome you back. We'll make sure to maintain our high standards and provide you with another exceptional experience. Best regards, The Apurva Kempinski Bali
a***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

Family friendly hotel, child friendly. The service is like a relay from the beginning of getting out of the car until being escorted to the room, we are always accompanied and invited to chat. Detailed explanation when checking in with Mba Stefanny and escorted to the room with Mr. William "if I'm not mistaken" I forgot his name. But all the staff we met during our stay were very friendly. When checking in, we were given a drawing equipment book (which was very useful for my child while waiting for boarding), welcome drinks in various flavors (ginger, soursop) and also oshibori towels. on the second day of my stay when I wanted to take a picture there were several Hk staff who were chatting in that area. But when they saw me and my family coming they immediately left, this I think is very impressive. They understand and immediately move away for our comfort. The choice of breakfast menu is very varied, all delicious and luckily I got a table view facing the sea area Hopefully the second time and so on I go to Apurva, the service and facilities will not decrease but will increase and get better.
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+2

1 people find it helpful

Accommodation's Reply
10 Feb 2025
Dear Valued Guest, Thank you for sharing your wonderful experience at our hotel! We're thrilled to hear that you and your family felt welcome and comfortable throughout your stay. We're grateful for your kind words about our staff, particularly Mba Stefanny and Mas William, who ensured a seamless check-in process. Our team is dedicated to providing exceptional service, and we're glad you appreciated their warmth and attentiveness. We're also delighted that you enjoyed our little touches, such as the drawing book, welcome drinks, and oshibori towel. Your appreciation for our staff's thoughtfulness in giving you space for your family photo is especially heartwarming. Thank you for praising our breakfast spread and the stunning ocean views. We're glad you felt fortunate to have experienced it. We look forward to welcoming you back to Apurva Kempinski Bali and exceeding your expectations once again! Best regards, The Apurva Kempinski Bali
d***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

My wishlist was finally fulfilled and the service was really good. The toilet is sophisticated, there is a dryer and seat heater, the water can oscillate. The beach is clean and very nice. Trying to play canoeing is quite tiring. The pool water is warm. There are many variations of breakfast. Try the omelet with truffle, my tongue doesn't like it 😄 there is iced matcha latte, just order it to the waitress. Plain croissant and choco muffin are really delicious, very buttery. The TV can also play Bluetooth music. Overall it is according to expectations. For the shower rotation, if our hands are already in contact with soap, it is very slippery and can't be turned on, so it's better not to turn it off when using shampoo and soap. It suits the dental kit, I just found a brand of toothpaste that doesn't foam too much, the toothbrush also cleans the inside of the back teeth. For the lemongrass scented toiletries, I don't really like it. But because my grandmother told me to bring it, so I just made it a souvenir for her. The sandals are not long enough but the width is just right. Surprised after swimming, when entering the room there were already additional bottles of drinks provided according to the maximum amount for 1 day, which is 10 bottles. Luckily there were no missing items, the staff were honest. Yesterday there was a bit of a problem with the coffee maker. Immediately responded to by 2 staff. It turned out that you had to hold it when inserting the coffee capsule so that it fits and doesn't fall, this is a bit complicated. There are no tea bags. Overall, I am very satisfied enjoying the luxurious facilities of the Apurva Hotel. Hopefully there will be good fortune to enjoy a luxurious hotel again 😇
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+5

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Accommodation's Reply
06 Feb 2025
Dear valued guest, We are delighted to hear that your wishlist was fulfilled and that you enjoyed our hotel's facilities and services. We're thrilled that you appreciated the sophisticated toilet amenities, clean beach, and varied breakfast options. Sorry to hear that the truffle omelette wasn't to your taste, but we're glad you enjoyed other aspects of your stay. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Best regards, The Apurva Kempinski Bali
Muhammad A.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

It's worth it, especially if you're on holiday with your family.
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2 people find it helpful

Accommodation's Reply
29 Jan 2025
Dear Mr. Muhammad A, Thank you for your wonderful review! We're glad you enjoyed your family vacation at our resort. We look forward to welcoming you back! Best regards, The Apurva Kempinski Bali
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Hetty S.
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10.0

/10

Reviewed 14 week(s) ago

the place is nice, beautiful, attractive & comfortable
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Accommodation's Reply
29 Jan 2025
Dear Ms. Hetty S, Thank you for choosing our resort, and we look forward to welcoming you back again soon. Best regards, The Apurva Kempinski Bali
P***m
icon-origin-TRAVELOKA

5.0

/10

Reviewed 15 week(s) ago

Too many mosquito. We want to shorten our stay but the hotel still charge for whole stay.

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Accommodation's Reply
29 Jan 2025
Dear Valued Guest, Thank you for sharing your feedback. We apologize for the issue with mosquitoes during your stay. We hope to have the opportunity to serve you better in the future. Best regards, The Apurva Kempinski Bali
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 15 week(s) ago

The staffs was very friendly & accommodating. The foods were great too. Check in & check out process was also very fast.

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Accommodation's Reply
29 Jan 2025
Dear Valued Guest, We appreciate your wonderful review! We're delighted to hear that our staff provided friendly and accommodating service, and that you enjoyed our food offerings. We're also pleased that our check-in and check-out processes were efficient and hassle-free. Thank you for choosing our hotel. We look forward to welcoming you back again soon. Best regards, The Apurva Kempinski Bali
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oktavia e.
icon-Leisure
Leisure
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10.0

/10

Reviewed 15 week(s) ago

The staff are all friendly. Always serve with a smile 🫶
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3 people find it helpful

Accommodation's Reply
29 Jan 2025
Dear Valued Guest, Thank you for your wonderful review! We're delighted to hear that our staff consistently served you with a smile. We're committed to providing exceptional service to our guests. Thank you for choosing us. Best regards, The Apurva Kempinski Bali
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

Very worth it. The room is big, the vibes is chill, the staff is very friendly, the food is good. Perfect trio for honeymoon. Sadly I only stay for 1 night, 2 night is a recommended because the place so big.

1 people find it helpful

Accommodation's Reply
30 Dec 2024
Dear Valued Guest, Congratulations on your honeymoon and thank you for choosing us to celebrate such a special occasion! We hope to welcome you back for more incredible moments in the future. With the best regards, The Apurva Kempinski Bali
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