Grand Kanaya Hotel

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Overall Ratings & Reviews Grand Kanaya Hotel

Traveloka (3.046)
Other sources (6)
8,1
Very Good
From 3.046 reviews
Provided by travelers on
Cleanliness

8,0

Room Comfort

8,0

Meal

8,1

Location

8,3

Service and Facilites

8,1

People often mention about Grand Kanaya Hotel
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Ambiance (42)
Bathroom (41)
Bedroom (39)
Staff Friendliness (32)
Distance to City Center (31)
Accessibility (29)
Room Space (29)
Taste (26)
Hotel Area (25)
Variety (24)
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Traveler Reviews Grand Kanaya Hotel

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40
Customer reviews
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Imanuel s.
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8,6
/10
Reviewed 5 day(s) ago
Hotel room facilities need to be updated and maintained. It's also possible to remind the staff cleaning the rooms after guests check out to be more thorough in cleaning the rooms for subsequent guests, ensuring a more comfortable and memorable stay.
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Siti b. M.
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Transit
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9,1
/10
Reviewed 2 week(s) ago
very satisfied staying at this hotel
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Amhal K. F.
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Leisure
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10,0
/10
Reviewed 2 week(s) ago
Delicious, comfortable. I love staying here. The owner is also Acehnese. Basically cool.
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1 people find it helpful
P***o
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Business
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8,2
/10
Reviewed 2 week(s) ago
So far so good, can’t expect much.
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A***n
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Business
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10,0
/10
Reviewed 2 week(s) ago
A nice, strategic, and quiet hotel. The price is affordable.
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A***l
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Transit
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10,0
/10
Reviewed 2 week(s) ago
It's really nice, I like it, it's comfortable, and it's also super duper like a second home.
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A***a
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Transit
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9,4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful, and they respond quickly when there are any issues. Breakfast is okay. It's just that the room decor and amenities could be improved.
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3 people find it helpful
N***a
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Transit
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6,5
/10
Reviewed 3 week(s) ago
the smell of cigarettes wafted through the hallway
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M***D
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Staycation
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7,9
/10
Reviewed 3 week(s) ago
What I liked: Strategic location, helpful and friendly reception staff (Ms. Devi), spacious rooms, ample parking, ATM in front of the hotel, good swimming pool on the rooftop, and lockers. What I didn't like: - The sheets and bedcover in the room looked like they hadn't been changed and had lots of stains. - The restaurant staff at breakfast were unfriendly, and I found a long hair in my water glass, and there was no apology. The food was lacking in variety, but the staff's friendliness made up for it. - The room wasn't soundproof, and there were lots of children screaming and running around in the corridors. - Room cleanliness needs to be improved; there were cigarette butts in the room. Overall, this is a great place to bring a family, especially if you have small children who can play in the pool. Thank you.
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C***n
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Staycation
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8,4
/10
Reviewed 3 week(s) ago
The bathroom still needs to be cleaned. Overall, it's good.
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1 people find it helpful
A***o
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7,1
/10
Reviewed 4 week(s) ago
Not clean, the first air that enters is not good
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2 people find it helpful
Verified Traveler
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8,5
/10
Reviewed 5 week(s) ago
Swimming pool facilities do not provide towels, it would be better to provide them
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2 people find it helpful
C***n
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Business
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8,4
/10
Reviewed 5 week(s) ago
The bathroom doesn't have running water. Only the sink and toilet have running water. It would be better to mention the room specifications and amenities in the offer. Overall, it's okay.
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4 people find it helpful
m***a
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6,2
/10
Reviewed 6 week(s) ago
The hotel's ornaments are already very inadequate, one example is the bathroom sink, the edges of which have a lot of cigarette burn marks, the room's cleanliness is lacking, when I entered the room which should have been clean, there were still food scraps on the floor, whether or not it had been cleaned by the previous guest, then the corner lights in the room were off 1, the room was noisy with sounds from outside, not soundproof, the bathroom was dirty,
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2 people find it helpful
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ade r. y.
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Staycation
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9,1
/10
Reviewed 6 week(s) ago
Okay, so far so happy.
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1 people find it helpful
N***u
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Business
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8,9
/10
Reviewed 6 week(s) ago
The hotel staff waiting at the pool were very unfriendly, more focused on their phones. They didn't smile when we asked questions. The other staff were all well-behaved and friendly.
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2 people find it helpful
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Firman S.
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Transit
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10,0
/10
Reviewed 7 week(s) ago
The staff is friendly... The room is clean.
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Verified Traveler
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Staycation
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8,5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and the breakfast is delicious, hehe
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Emilda
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7,1
/10
Reviewed 8 week(s) ago
The whole area smells of cigarettes, so I feel uncomfortable, and access to the swimming pool is too scary.
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C***y
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8,7
/10
Reviewed 12 week(s) ago
Please clean the bathroom.
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1 people find it helpful
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