8.7
Very Good

From 5,721 reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.7

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Malang
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Staff Friendliness (73)
Hotel Area (71)
Bedroom (68)
Family Friendly (67)
Bathroom (67)
Ambiance (66)
Surroundings (62)
Room Space (59)
Taste (52)
Activity Option (48)
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Traveler Reviews HARRIS Hotel & Conventions Malang

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Customer reviews
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Dibya H.
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Staycation
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9.4

/10

Reviewed 5 day(s) ago

the surrounding environment is comfortable, cool, and quiet. the most comfortable place to relax from the noise, relax with family, couples and facilities for children are also available. the swimming pool has 3 kinds of depths, restaurants, etc. are available super complete poll... all staff are super friendly, all facilities are clean, fast handling. basically joss.. next time will come here again
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Accommodation's Reply
30 Apr 2025
Dear Harris fans Dibya, Cheers from harris hotel & Conventions Malang. Thank you for your appreciation with a 5-star rating and positive reviews that motivate us to continue to provide the best. It is a pleasure that you enjoy every facility that we provide, and appreciation for the service that we have provided. We look forward to your next visit at Harris Hotel Malang. Hopefully Harris Hotel Malang will remain your main choice. HARRISly Yours. Arman Widianto. General Manager.
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G***a
icon-Leisure
Leisure
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10.0

/10

Reviewed 6 day(s) ago

recommended villa for family, like a second home

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Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience by giving a 5-star rating that motivates us to always give our best. We are very happy that our Villa can meet your expectations during your stay and of course we hope you can come back to enjoy every facility at Harris Hotel Malang. Hopefully we can still be your choice and your family while in Malang City. We always look forward to serving you on your next visit. HARRISly Yours. Arman Widianto. General Manager.
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A***o
icon-Leisure
Leisure
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9.1

/10

Reviewed 1 week(s) ago

All staff care, but pay more attention if there is a case from the bottom to the top. Don't let the bottom be a shield.
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Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for taking the time and giving a rating that really motivates us to continue serving with all our heart. We will also immediately follow up on your notes regarding the suggestions above, and we would be very happy if you would be willing to convey the details of the obstacles and we are ready to assist you and provide the best solution in the future. Hopefully we can still be your choice and your family while in Malang City. We always look forward to serving you on your next visit. HARRISly Yours. Arman Widianto. General Manager.
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Muhamad
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Staycation
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8.3

/10

Reviewed 1 week(s) ago

One of the family hotel in malang, but became not good enough because of the receptionist. The time for check-in is very long time, we must wait for one and half hour for room to ready... I even see guest to check-in is wait for two hours. For the others is no complain, from the facilty, restaurant or other service is good enough.. For the check-out is no problem, the check-out is good and fast respon. Please improve for the check-in...
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+2

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Accommodation's Reply
30 Apr 2025
Dear Harris fans Muhammad G. Warmest Greetings from Harris Hotel Malang... On behalf of the entire team at Harris Hotel Malang, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind rated and compliments, and we are truly touched by your positive appreciation. It warms our hearts to know that we could contribute to making your stay memorable. Your satisfaction is of utmost importance to us. Please be assured that we take your feedback seriously, and we are committed to addressing and resolving the issues you've highlighted. Once again, thank you for choosing Harris Hotel Malang. We look forward to the opportunity of welcoming you back for another exceptional stays. HARRISly Yours Arman Widianto General Manager
d***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

the service is good, the rooms, bathrooms and the surrounding environment are very clean, the food is quite varied and kids friendly. swimming pool, lots of outdoor activities and there is a kids playroom.. overall satisfied
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+3

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Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience with a perfect level of satisfaction and rating that motivates us to always provide the best. Hopefully we can still be your choice and your family while in Malang City. We always look forward to serving you on your next visit. HARRISly Yours. Arman Widianto. General Manager.
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M***M
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Staycation
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9.1

/10

Reviewed 2 week(s) ago

Can be used as a reference for a vacation with your extended family in Malang.
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Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience by giving a 5-star rating and making Harris Hotel Malang a reference for your vacation with your family. Of course your positive reviews will be our motivation to continue to be the best. We always look forward to serving you on your next visit. HARRISly Yours. Arman Widianto. General Manager.
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i***s
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Staycation
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10.0

/10

Reviewed 2 week(s) ago

A recommended and cool hotel even though it is in the middle of the city, the atmosphere is calm and cool.
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1 people find it helpful

Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for the positive review and enhanced with a 5-star rating that motivates us to continue to provide the best. We look forward to your next visit to Harris Hotel Malang. Hopefully Harris Hotel Malang will remain your main choice. HARRISly Yours. Arman Widianto. General Manager.
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G***t
icon-Leisure
Leisure
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9.7

/10

Reviewed 2 week(s) ago

The check in process and service are very fast and suitable for family friendly hotels especially for children. And the location is very close to the intercity gate.
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1 people find it helpful

Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from Harris Hotel & Conventions Malang. Thank you for your appreciation with a 5-star rating that further motivates us to continue to provide the best. Very happy with the positive review that you conveyed and can be enjoyed by all members of your family. We look forward to your next visit to Harris Hotel Malang. Hopefully we will remain your main choice when in Malang. HARRISly Yours. Arman Widianto. General Manager.
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J***a
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Leisure
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9.3

/10

Reviewed 2 week(s) ago

Nice place. So many trees, shady, quiet and feels like it's far from the city even though it's in the middle of the city.

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Accommodation's Reply
30 Apr 2025
Dear Harris fan, Cheers from HARRIS Hotel & Conventions Malang. Thank you for taking the time to share your experience by providing a 5-star rating which can make our team even more motivated by your review during your stay at our hotel. Hopefully we remain the top choice for you and your family, and you can enjoy our facilities such as cycling, and others. We look forward to your next visit. HARRISly Yours Arman Widianto General Manager
F***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Clean hotel, cool environment and friendly staff
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1 people find it helpful

Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience by giving a 5-star rating and positive appreciation which of course becomes our spirit to continue to serve with the best service. Hopefully we will remain the main choice for you and your family. We always look forward to your next visit. HARRISly Yours. Arman Widianto. General Manager.
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D***t
icon-Leisure
Leisure
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9.7

/10

Reviewed 3 week(s) ago

If there is a chance to go to Malang, it will be the main choice to come back here again 👍👍
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Accommodation's Reply
30 Apr 2025
Dear Harris fan, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience by giving a 5 star rating and we are happy to welcome you back to Harris Hotel Malang. Hopefully we will remain the main choice for you and your family. We always look forward to your next visit. HARRISly Yours. Arman Widianto. General Manager.
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Biby
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Staycation
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9.7

/10

Reviewed 3 week(s) ago

friendly hotel staff.. cool atmosphere.. complete facilities.. just like the villa.. it suits the price.. overall okay..
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1 people find it helpful

Accommodation's Reply
30 Apr 2025
Dear Harris fans Biby, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experiences and positive reviews that make us continue to be enthusiastic in maintaining the quality of service in the future. Hopefully we will remain the main choice for you and your family. We always look forward to your next visit. HARRISly Yours. Arman Widianto. General Manager.
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M***d
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

according to the price, quiet, friendly staff when my family wanted to trip Bromo, we were given information for early breakfast to be taken away, fun facilities for children from the swimming pool, indoor & outdoor playground, arcade games aka dindong so a good memorial for me and the children like to play, the type of family room that is definitely fun for my family ... please maintain it for the superior room unit so that its maintenance is maintained continuously note: just a suggestion for flying fox activities is okay ... maybe added with party foam pool activities (foam parties especially for children) especially for families at the end of the weekend. to complete the activities at the hotel.
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Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from Harris Hotel & Conventions Malang. Thank you for taking the time to share your experience by giving an appreciation rating that keeps our team motivated to serve by giving the best. We are very happy to be able to help and provide you with all the information needed so that your visit to Malang City is more memorable and happy with your family. Your input is very positive and of course we will accept any input to improve the quality of our service in the future to be more satisfying. Hopefully we will remain the main choice for you and your family. We always look forward to your next visit. HARRISly Yours. Arman Widianto. General Manager.
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I***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.3

/10

Reviewed 3 week(s) ago

When the inn is full, the items in the trolley are not delivered to the room, they are placed on the lobby floor and then the trolley is used by other customers. The rooms are not well maintained.
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Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience and evaluation given so that it can motivate our team for your review during your stay at our hotel. We apologize for the inconvenience caused, and are ready to welcome your arrival even better. We are sure that the complaints you conveyed during your stay are a form of your support and concern for us. Rest assured that we take this seriously and will be our correction on your next visit. Hopefully we will remain the main choice for you and your family. We always look forward to your next visit. HARRISly Yours. Arman Widianto. General Manager.
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d***h
icon-origin-TRAVELOKA

8.4

/10

Reviewed 4 week(s) ago

the room is okay, clean and spacious enough for a sky room type.. but for the breakfast menu, there are not many variations and there are some menus that are lacking in taste, even though it was peak season when I stayed. special notes for the spv or manager on duty when I stayed, please reorganize the way you talk to guests.
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Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for taking the time and giving a rating that really motivates us to continue serving wholeheartedly and continue to provide the best for all guests of Harris Hotel Malang. We will also immediately follow up on your notes regarding the menu variants and tastes which are positive input and we will correct them to increase the satisfaction value of Harris Hotel Malang guests. Hopefully we can still be your choice and your family while in Malang City. We always look forward to serving you on your next visit. HARRISly Yours. Arman Widianto. General Manager.
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r***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 week(s) ago

will come back again and again. staff is also friendly
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Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for the appreciation with a 5-star rating and appreciation that further motivates us to continue to provide the best. We look forward to your next visit. Hopefully we will remain your main choice when you are in Malang. HARRISly Yours. Arman Widianto. General Manager.
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Guest
icon-Leisure
Leisure
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9.4

/10

Reviewed 4 week(s) ago

Comfortable for rest & resort hotel atmosphere.
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1 people find it helpful

Accommodation's Reply
30 Apr 2025
Dear Harris fans, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience by giving a 5-star rating and positive opinions that are our passion to continue to serve and provide the best. Hopefully we can still be your choice and your family while in Malang City. We always look forward to serving you on your next visit. HARRISly Yours. Arman Widianto. General Manager.
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R***d
icon-Leisure
Leisure
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8.8

/10

Reviewed 4 week(s) ago

Although check in was a bit long because it was high season, it was a pleasant stay.
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Accommodation's Reply
04 Apr 2025
Dear Harris fans R*d, Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience and give a 4-star rating that makes our team more motivated for your review during your stay at our hotel. We apologize for the obstacles that occurred while you were waiting for the room, but rest assured that we are trying to provide the best so that your stay remains comfortable and enjoyable while at Harris Hotel Malang. Hopefully we will remain the main choice for you and your family. We always look forward to your next visit. HARRISly Yours. Arman Widianto. General Manager.
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n***a
icon-Staycation
Staycation
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8.1

/10

Reviewed 4 week(s) ago

The place was lovely. Rooms were a bit run down and could do with renovations. The floor in the bedroom wasn't very clean. The pool was a bit dirty, could see like dirt floating especially in the kiddies pool. Staff were very helpful. Overall, had a very nice time there.

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Accommodation's Reply
04 Apr 2025
Dear Harris fan N***a, Warmest Greetings from Harris Hotel Malang... We appreciate you taking the time to bring your recent experience to our attention, and we sincerely apologize for any inconvenience you may have encountered during your stay at HARRIS Hotel and Conventions Malang. Your satisfaction is of utmost importance to us. Please be assured that we take your feedback seriously, and we are committed to addressing and resolving the issues you've highlighted. We understand the importance of your satisfaction, and we thank you for your understanding and patience as we work to address the issues raised. Your feedback is invaluable in helping us continually improve our services. May we remain the first choice for you and your family. We look forward to your next visit. HARRISly Yours Arman Widianto General Manager
Samuel A. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

Harris is always steady. The best.
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1 people find it helpful

Accommodation's Reply
04 Apr 2025
Dear Harris fans Samuel AP Cheers from harris hotel & Conventions Malang. Thank you for taking the time to share your experience and give a 5 star rating that makes our team more motivated by your review during your stay at our hotel. Hopefully we will remain the main choice for you and your family. We always look forward to your next visit. HARRISly Yours. Arman Widianto. General Manager.
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