8.4
Very Good

From 1,434 reviews

Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Swiss Belhotel Rainforest
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Distance to City Center (38)
Staff Friendliness (38)
Bathroom (36)
Room Space (35)
Accessibility (34)
Bedroom (34)
Surroundings (30)
Ambiance (29)
Hotel Area (29)
Family Friendly (27)
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Traveler Reviews Swiss Belhotel Rainforest

Number of reviews per page
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40
Customer reviews
Guest
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 day(s) ago

The hotel staff is very responsive, very helpful, the location is really strategic, no traffic jams, clean, quiet, comfortable, truly the best place for a staycation.
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Accommodation's Reply
22 Apr 2025
"Dear Our Valuable Guest, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
Agung M. P.
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Leisure
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6.3

/10

Reviewed 5 day(s) ago

The check-in process was smooth. For the hotel, it seems like it needs a lot of maintenance because the facilities provided are no longer adequate, the glass of the toilet I was in seemed to have traces of mold/blood, there was an unpleasant smell from the toilet and the room atmosphere was very scary. The lobby is nice with a rainforest concept.
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Andri S.
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Business
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9.4

/10

Reviewed 2 week(s) ago

Everything was perfect! Room, staff, and service. Keep it up.

1 people find it helpful

Accommodation's Reply
14 Apr 2025
"Dear Mr. Andri, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and thank you for taking your time to share your kind and positive feedback and appreciation for our product and services, particularly our architecture design and our food. This will be our highest motivation to serve better. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
A***s
icon-Leisure
Leisure
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10.0

/10

Reviewed 2 week(s) ago

the hotel staff is very friendly, the hotel is clean and the breakfast is delicious
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Accommodation's Reply
15 Apr 2025
"Dear Our Valuable Guest, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and thank you for taking your time to share your kind and positive feedback and appreciation for our product and services, particularly our architecture design and our food. This will be our highest motivation to serve better. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
Irma R.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 2 week(s) ago

Worth staying & recommended and can be repeated again when going to Bali.
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1 people find it helpful

Accommodation's Reply
14 Apr 2025
"Dear Mrs. Irma, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
Irma R.
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9.4

/10

Reviewed 2 week(s) ago

Fast service, spacious room, worth staying.
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Accommodation's Reply
14 Apr 2025
"Dear Mrs. Irma, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
R***a
icon-Staycation
Staycation
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7.4

/10

Reviewed 3 week(s) ago

The toilet is a bit broken for defecating.
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Accommodation's Reply
07 Apr 2025
"Dear Our Valuable Guest, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. I am truly saddened to read your review, knowing that we have falling short in providing the highest level of hospitality. I assure you that I will personally share your constructive feedback to the appropriate hotel team for further improvement and to avoid these inconveniences from reoccurring again in the future. We look forward to having you come stay with us again in Swiss-Belhotel rainforest Kuta and to taking great care of you. We will see you soon! With warm regards, Reallyazika Jacobus Asst Ecommerce Manager"
Dian P. S.
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Business
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9.7

/10

Reviewed 3 week(s) ago

Very friendly staff, borrowed an iron and it was delivered straight away.
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Accommodation's Reply
07 Apr 2025
"Dear Mrs. Dian, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
R***t
icon-Leisure
Leisure
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9.7

/10

Reviewed 3 week(s) ago

Best Western hotels all around Indonesia are enough for me. I always book here, anywhere. Very delightful 4-star hotel.

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Accommodation's Reply
07 Apr 2025
"Dear Our Valuable Guest, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and thank you for taking your time to share your kind and positive feedback and appreciation for our product and services. This will be our highest motivation to serve better. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
H***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 5 week(s) ago

Very satisfied staying here, friendly, helpful staff, spacious and clean rooms, quiet.
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1 people find it helpful

Accommodation's Reply
25 Mar 2025
"Dear Our Valuable Guest, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
R***y
icon-Business
Business
icon-origin-TRAVELOKA

5.0

/10

Reviewed 5 week(s) ago

Aircon water broke near the entrance area, my bag and clothes were wet. The receptionist thought sending a technician and a cleaning staff to clean up the mess is enough, not even an apology. Was asked to stay in the same room while clearly there is a sign of leakage from the ceiling. Made a complaint to the receptionist, they said they just had a shift change and he didn't know anything about this. Good job.
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3 people find it helpful

Accommodation's Reply
25 Mar 2025
"Dear Our Valuable Guest, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. I am truly saddened to read your review, knowing that we have falling short in providing the highest level of hospitality. I assure you that I will personally share your constructive feedback to the appropriate hotel team for further improvement and to avoid these inconveniences from reoccurring again in the future. We look forward to having you come stay with us again in Swiss-Belhotel rainforest Kuta and to taking great care of you. We will see you soon! With warm regards, Reallyazika Jacobus Asst Ecommerce Manager"
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.3

/10

Reviewed 7 week(s) ago

Everything is great. Parking was easy maybe because of the low season, but you can park right in the front of the lobby. Breakfast was just okay.

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Accommodation's Reply
07 Mar 2025
"Dear Our Valuable Guest, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
PRASETYO H. P.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Very friendly staff, clean environment and calm atmosphere and quite strategic location 8/10
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Accommodation's Reply
25 Feb 2025
"Dear Mr. Prasetyo, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
Mufti G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.9

/10

Reviewed 9 week(s) ago

We stay here 5 night 4 days two rooms, used to be nice hotel but seems need more maintenance, first arrive we need to call engineering to make AC cool in room 3119, and also in 3117 for leaking AC, during stay encounter false fire alarm, yet they don't mention in announcement, flooded in the dining room during breakfast time on 3rd days, also elevator out of order so we need to take another one which is on another side, flooded also in drop off zone on 4th days. Location is good, food standard, and rooms standard
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3 people find it helpful

Accommodation's Reply
19 Feb 2025
"Dear Mr. Mufti G, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. I regret to read that we did not meet your expectations during your visit to Swiss-Belhotel Rainforest Kuta. We are always open for feedback and eager to improve our product and services to ensure a wonderful experience for all of our guests. We look forward to having you come stay with us again in Swiss-Belhotel rainforest Kuta and to taking great care of you. We will see you soon! With warm regards, Reallyazika Jacobus Asst Ecommerce Manager"
S***o
icon-origin-TRAVELOKA

6.5

/10

Reviewed 10 week(s) ago

The room is not so clean, the closing is not smooth
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1 people find it helpful

Accommodation's Reply
14 Feb 2025
"Dear Our Valuable Guest, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. I regret to read that we did not meet your expectations during your visit to Swiss-Belhotel Rainforest Kuta. We are always open for feedback and eager to improve our product and services to ensure a wonderful experience for all of our guests. We look forward to having you come stay with us again in Swiss-Belhotel rainforest Kuta and to taking great care of you. We will see you soon! With warm regards, Reallyazika Jacobus Asst Ecommerce Manager"
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 10 week(s) ago

Calm and pleasant atmosphere, not noisy
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1 people find it helpful

Accommodation's Reply
13 Feb 2025
"Dear Our Valuable Guest, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

7.5

/10

Reviewed 11 week(s) ago

Room is clean and spacious, breakfast was good in taste and presentation. Easy to access

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Accommodation's Reply
10 Feb 2025
"Dear Our Valuable Guest, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and thank you for taking your time to share your kind and positive feedback and appreciation for our product and our food. This will be our highest motivation to serve better. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
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Vera Y.
icon-Business
Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 11 week(s) ago

Good option from location wise, room ambience, and staff service:)

1 people find it helpful

Accommodation's Reply
10 Feb 2025
"Dear Mrs. Vera, Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team. I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

The hotel atmosphere is very serene. The rooms are spacious, clean, and fragrant. So it is very comfortable to rest 🤍🤍🤍 The staff are friendly and very helpful.
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4 people find it helpful

Accommodation's Reply
13 Feb 2025
"Dear Our Valuable Guest, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and thank you for taking your time to share your kind and positive feedback and appreciation for our product and services, particularly our architecture design. This will be our highest motivation to serve better. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

The hotel atmosphere is very serene. The rooms are spacious, clean, and fragrant. So it is very comfortable to rest 🤍🤍🤍 The staff are friendly and very helpful. The food and cakes are also delicious 🤍🤍🤍
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2 people find it helpful

Accommodation's Reply
10 Feb 2025
"Dear Our Valuable Guest, “Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”. Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and thank you for taking your time to share your kind and positive feedback and appreciation for our product and services, particularly our architecture design and our food. This will be our highest motivation to serve better. Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon. Sincerely, Reallyazika Jacobus Asst Ecommerce Manager"
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