Traveloka (37)
8.5
Very Good
From 37 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.3
Location
8.8
Service and Facilites
8.4
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Traveler Reviews Lumbini Luxury Villas and Spa
Number of reviews per page
20
40
Customer reviews
DD
Diana D. I.
10.0
/10
Reviewed 22 week(s) ago
Strategic location. Friendly staff😍. Delicious food😋. Clean place🫰
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R***y
Leisure
5.7
/10
Reviewed 24 week(s) ago
The receptionist is rude and arrogant. Even though I checked in late, I still had to wait for 38 minutes with the reason that the reservation was not found. The swimming pool is dirty and full of fallen leaves. The shower water is small, not satisfying when taking a shower. The sink is clogged
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1 people find it helpful
Accommodation's Reply
14 Nov 2024
Dear Sir/Madam, Thank you for your feedback. We apologize for the unpleasant experience during your stay with us. We greatly appreciate any feedback, as it helps us to improve the quality of our services. We will immediately follow up on the attitude of the receptionist, the cleanliness of the swimming pool, and the condition of the shower and sink in your room. In the future, we will try to ensure that things like this do not happen again, so that all guests can enjoy a better experience. If there is anything else you would like to convey, we would be happy to hear it. Thank you for your understanding and attention. Best regards, Lumbini villas
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za
zikra a.
5.9
/10
Reviewed 69 week(s) ago
Villanya bagus. Nyaman. Tapi yang kurang suka banyak ulat dimana-mana. Mungkin bisa lebih diperhatikan. Karena ga semua tamu suka sama ulat. Apalagi yang bawa anak kecil. Yang ke 2 makanan sangat kurang dari segi rasa. Jauh dari bintang 5. Ketika saya dateng jam 10an untuk sarapan, makanan banyak yang habis. Bahkan air putih pun ga ada. Dan ketika saya makan, udah ada karyawan yang nyapu-nyapu dan pegang serokan di sebelah saya, 😅.
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1 people find it helpful
en
efran n.
8.4
/10
Reviewed 100 week(s) ago
The food needs to be improved and the front office service is lacking.
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ina e.
8.4
/10
Reviewed 112 week(s) ago
The villa is good, it's just a shame there are so many snails and leeches in front of the "room, & a lot of the interior looks old 🫣, it's too dim" the room lights & for masking equipment and others are good but it looks older & lots of dust, lots of things which needs to be upgraded.
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1 people find it helpful
threeyana k.
9.7
/10
Reviewed 213 week(s) ago
Wow. Clean, staff ramah, bonus upgrade room
3 people find it helpful
Ew
Erwin w.
9.7
/10
Reviewed 226 week(s) ago
The villa is great. Very comfortable for a family or honeymoon. Modern clean and comfortable. Recommended.
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2 people find it helpful
Risalia M.
8.5
/10
Reviewed 226 week(s) ago
the villa is nice, spacious, like to stay at the lumbini villa and spa ..
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4 people find it helpful
dd
dr david
8.5
/10
Reviewed 229 week(s) ago
Very clean, comfortable, really top. Especially during the pandemic, usually hotels or villas are not maintained, maintenance is not reduced at all, the swimming pool is clean. The staff is very friendly, really great.
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3 people find it helpful
L
Linawati
8.5
/10
Reviewed 231 week(s) ago
Very nice and comfortable, won't regret it.
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1 people find it helpful
RS
Ronald S.
5.6
/10
Reviewed 314 week(s) ago
The villa is well maintained, but the food is poor and so the front office service. Since the villa is mostly open air, a lot of insects and bugs in the villa, even rats and cats can eat anything left in the dining table.
4 people find it helpful
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