8.1
Very Good

From 1,197 reviews

Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.0

Location

8.4

Service and Facilites

8.0

People often mention about Berjaya Waterfront Hotel
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Staff Friendliness (17)
Room Space (16)
Accessibility (15)
Bedroom (15)
Check-in/out Time (13)
Ambiance (12)
Bathroom (12)
Variety (12)
Wifi (11)
Taste (11)
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Traveler Reviews Berjaya Waterfront Hotel

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Customer reviews
U***i
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Medical
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9.7

/10

Reviewed 1 day(s) ago

The hotel staff is friendly, the rooms are comfortable and clean.
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Nurhikmah N.
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9.7

/10

Reviewed 5 day(s) ago

The Most Comfortable And Best Hotel Here..

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E***n
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Staycation
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10.0

/10

Reviewed 2 week(s) ago

Comfy enough for a good rest and sumptuous breakfast. Staff was friendly and helpful.

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D***a
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10.0

/10

Reviewed 2 week(s) ago

The food is delicious, especially the nasi lemak. The restaurant also serves complete food.
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a***a
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10.0

/10

Reviewed 3 week(s) ago

the room is small, like a rusunnawa
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m***a
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Leisure
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10.0

/10

Reviewed 3 week(s) ago

From check in, delivery of luggage to the room was accompanied by very good staff, the receptionist was very friendly, breakfast was delicious.
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S***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 7 week(s) ago

The hotel is nice and clean, just not very soundproof.
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Accommodation's Reply
15 Mar 2025
Dear Guest, Thank you for choosing our hotel, and also taking the time to provide feedback! We apologize for any shortcomings from Berjaya Waterfront Hotel. We will also take note of the comments and shortcomings from the hotel as mentioned. Sincerely, Dave Hotel Manager
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r***a
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Leisure
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5.9

/10

Reviewed 10 week(s) ago

We are excited at first but when we entered the room I was shocked that its quiet old. Aircon was noisy, bedsheets old like its been used many times and towels are old bathtub was dirty, sink no cover. When your ring accidentally drop then its bye bye. First impression of the food was tastesless like we ordered the ayam penyet the ayam was like no taste and our order was so late to come even though it was late lunch and few people only was there. I hope the management would improve.
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Accommodation's Reply
23 Feb 2025
Dear Value Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon. Sincerely, Dave General Manager
Reni R.
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Staycation
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9.7

/10

Reviewed 11 week(s) ago

The hotel staff is very friendly, the restaurant is also okay, the rooms are also clean👍
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Accommodation's Reply
23 Feb 2025
Mrs. Reni, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. The truth, Dave Hotel Manager
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Hartiya M.
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8.5

/10

Reviewed 12 week(s) ago

Hotel with great tranquility, very comfortable
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Accommodation's Reply
23 Feb 2025
Ibu Hartiya, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. The truth, Dave Hotel Manager
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Yoga Z.
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10.0

/10

Reviewed 16 week(s) ago

Nice hotel, spacious to go out, clean pool, good food
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Accommodation's Reply
18 Jan 2025
1. Yoga, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. The truth, Dave General Manager
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A***f
icon-Leisure
Leisure
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9.4

/10

Reviewed 16 week(s) ago

The staff almost went into room without permission.

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Accommodation's Reply
18 Jan 2025
Dear Valued Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon. Dave General Manager
T***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 18 week(s) ago

Check in was easy and the receptionist was friendly and helpful.
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2 people find it helpful

Accommodation's Reply
18 Jan 2025
Dear guests, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. The truth, Dave General Manager
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Khairul a. b. m. r.
icon-Leisure
Leisure
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8.5

/10

Reviewed 19 week(s) ago

Nice hotel, big clean room and good breakfast. Highly recomnded

2 people find it helpful

S***i
icon-origin-TRAVELOKA

8.8

/10

Reviewed 19 week(s) ago

In front of the Stulang Laut port, strategic, it is definitely very crowded, for those who like crowds it is very suitable, the distance from JB Sentral using Grab is at most RM10, there is a deposit of RM100 + tourism tax RM10
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j***y
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9.1

/10

Reviewed 20 week(s) ago

Good hotel for short trip recommendedfor trip in johor bahru

1 people find it helpful

Accommodation's Reply
15 Dec 2024
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
W***i
icon-Business
Business
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10.0

/10

Reviewed 23 week(s) ago

good, kind and friendly, hopefully we can continue to stay here
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2 people find it helpful

Accommodation's Reply
22 Nov 2024
Madam, Thank you for choosing our hotel, and also taking the time to leave a good feedback! The hotel is happy that you are satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. The truth is, Dave General Manager
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Kim L. L.
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Leisure
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8.5

/10

Reviewed 26 week(s) ago

Hotel guests can only park on Level 6. Must climb stairs & walk quite a distance from car park to the hotel wing. Seaview room is comfortable. Breakfast okay.

1 people find it helpful

Accommodation's Reply
11 Nov 2024
Dear Kim, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Dave General Manager
Daneal A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 27 week(s) ago

Friendly staff. Easy access to the ferry terminal as the main reason for my stay. Rooms are abit dated but clean. Bathroom could do with a refresh by getting rid of the bathtub and installing modern shower facilities.

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Accommodation's Reply
11 Nov 2024
Dear Daneal, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Dave General Manager
Aishah A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.7

/10

Reviewed 28 week(s) ago

Not much choices of foods. Plus some of the taste not to my standard.

1 people find it helpful

Accommodation's Reply
11 Nov 2024
Dear Aishah, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Dave General Manager
Number of reviews per page
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