People often mention about Berjaya Waterfront Hotel
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Staff Friendliness (17)
Room Space (16)
Accessibility (15)
Bedroom (15)
Check-in/out Time (13)
Ambiance (12)
Bathroom (12)
Variety (12)
Wifi (11)
Taste (11)
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Traveler Reviews Berjaya Waterfront Hotel
Number of reviews per page
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Customer reviews
U***i
Medical
9.7
/10
Reviewed 1 day(s) ago
The hotel staff is friendly, the rooms are comfortable and clean.
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Nurhikmah N.
9.7
/10
Reviewed 5 day(s) ago
The Most Comfortable And Best Hotel Here..
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E***n
Staycation
10.0
/10
Reviewed 2 week(s) ago
Comfy enough for a good rest and sumptuous breakfast. Staff was friendly and helpful.
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D***a
10.0
/10
Reviewed 2 week(s) ago
The food is delicious, especially the nasi lemak. The restaurant also serves complete food.
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a***a
10.0
/10
Reviewed 3 week(s) ago
the room is small, like a rusunnawa
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m***a
Leisure
10.0
/10
Reviewed 3 week(s) ago
From check in, delivery of luggage to the room was accompanied by very good staff, the receptionist was very friendly, breakfast was delicious.
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S***a
9.4
/10
Reviewed 7 week(s) ago
The hotel is nice and clean, just not very soundproof.
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Accommodation's Reply
15 Mar 2025
Dear Guest,
Thank you for choosing our hotel, and also taking the time to provide feedback! We apologize for any shortcomings from Berjaya Waterfront Hotel. We will also take note of the comments and shortcomings from the hotel as mentioned.
Sincerely,
Dave
Hotel Manager
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r***a
Leisure
5.9
/10
Reviewed 10 week(s) ago
We are excited at first but when we entered the room I was shocked that its quiet old. Aircon was noisy, bedsheets old like its been used many times and towels are old bathtub was dirty, sink no cover. When your ring accidentally drop then its bye bye. First impression of the food was tastesless like we ordered the ayam penyet the ayam was like no taste and our order was so late to come even though it was late lunch and few people only was there. I hope the management would improve.
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Accommodation's Reply
23 Feb 2025
Dear Value Guest,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.
Sincerely,
Dave
General Manager
RR
Reni R.
Staycation
9.7
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, the restaurant is also okay, the rooms are also clean👍
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Accommodation's Reply
23 Feb 2025
Mrs. Reni,
Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
The truth,
Dave
Hotel Manager
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HM
Hartiya M.
8.5
/10
Reviewed 12 week(s) ago
Hotel with great tranquility, very comfortable
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Accommodation's Reply
23 Feb 2025
Ibu Hartiya,
Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
The truth,
Dave
Hotel Manager
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Yoga Z.
10.0
/10
Reviewed 16 week(s) ago
Nice hotel, spacious to go out, clean pool, good food
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Accommodation's Reply
18 Jan 2025
1. Yoga,
Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
The truth,
Dave
General Manager
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A***f
Leisure
9.4
/10
Reviewed 16 week(s) ago
The staff almost went into room without permission.
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Accommodation's Reply
18 Jan 2025
Dear Valued Guest,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.
Dave
General Manager
T***y
10.0
/10
Reviewed 18 week(s) ago
Check in was easy and the receptionist was friendly and helpful.
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2 people find it helpful
Accommodation's Reply
18 Jan 2025
Dear guests,
Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
The truth,
Dave
General Manager
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Ka
Khairul a. b. m. r.
Leisure
8.5
/10
Reviewed 19 week(s) ago
Nice hotel, big clean room and good breakfast. Highly recomnded
2 people find it helpful
S***i
8.8
/10
Reviewed 19 week(s) ago
In front of the Stulang Laut port, strategic, it is definitely very crowded, for those who like crowds it is very suitable, the distance from JB Sentral using Grab is at most RM10, there is a deposit of RM100 + tourism tax RM10
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j***y
9.1
/10
Reviewed 20 week(s) ago
Good hotel for short trip recommendedfor trip in johor bahru
1 people find it helpful
Accommodation's Reply
15 Dec 2024
Dear Valued Guest,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Sincerely,
Dave
General Manager
W***i
Business
10.0
/10
Reviewed 23 week(s) ago
good, kind and friendly, hopefully we can continue to stay here
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2 people find it helpful
Accommodation's Reply
22 Nov 2024
Madam,
Thank you for choosing our hotel, and also taking the time to leave a good feedback! The hotel is happy that you are satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
The truth is,
Dave
General Manager
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KL
Kim L. L.
Leisure
8.5
/10
Reviewed 26 week(s) ago
Hotel guests can only park on Level 6. Must climb stairs & walk quite a distance from car park to the hotel wing. Seaview room is comfortable. Breakfast okay.
1 people find it helpful
Accommodation's Reply
11 Nov 2024
Dear Kim,
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
Sincerely,
Dave
General Manager
DA
Daneal A.
Leisure
8.5
/10
Reviewed 27 week(s) ago
Friendly staff. Easy access to the ferry terminal as the main reason for my stay. Rooms are abit dated but clean. Bathroom could do with a refresh by getting rid of the bathtub and installing modern shower facilities.
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Accommodation's Reply
11 Nov 2024
Dear Daneal,
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
Sincerely,
Dave
General Manager
AA
Aishah A.
Leisure
8.7
/10
Reviewed 28 week(s) ago
Not much choices of foods. Plus some of the taste not to my standard.
1 people find it helpful
Accommodation's Reply
11 Nov 2024
Dear Aishah,
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
Sincerely,
Dave
General Manager