The villa is super spacious, so wide it is really scary. I stayed in the terracota prime suite room, from the reception area until the room was far and dark, I had to go up a spiral staircase. Not friendly at all if you bring the elderly. Then you have to go through the hallway which is super scary and dark, the lights are not turned on even though at night, where there is an old bed in the hallway makes you even more afraid. For the room, it is very spacious, suitable for crowds so it is not scary. The room is very clean too. But what made me really disappointed was that, I just came back from outside, then no one was on guard at the reception. Because I was afraid of the eerie atmosphere, I chose checkout after several considerations. I called the receptionist to ask for help to lift the item up to 6 times, it wasn & apos; t picked up. Finally my husband and I had to go through that scary hallway again and get off a lot of things all by ourselves using the stairs 😭 The next disappointment, I arrived at the receptionist for the key, eh it's still empty. Really no people. There was a time 2 hours after I returned from the outside and I continued to find no one at the reception. There are still no people too crazy. I could have left the reception desk for hours. I called shouting no one appeared. Finally I wrote it on paper and put the room key. After I called the new grab car, a boy came. I complained to him, no apologies. Instead, he reasoned that his friend where he should have looked back. Just imagine if someone wants to check in at that hour, tired from the airport, waiting for someone to do it, hahaha. I was really disappointed with this hotel. Luckily I bought it at the epic sale so I didn't regret it very much and it wasn't hard to book another hotel even though the conditions were already late too 🤪 hopefully in the future things that seem small but actually this is important to be addressed by the hotel. Oh yes, even though what I saw was the hotel management was quite active in responding to customer reviews who had stayed. Hopefully this is a sale too, I'm curious about the answer 🤣