Overall Ratings & Reviews Pranaya Boutique Hotel

Yes, access to all places is close by in BSD.

Overall, staying here is nice, but maybe the cleanliness of the room can be improved. Because yesterday when I stayed the floor felt sticky. The rest is very comfortable and cheap. The location is good in the middle of the city. Thank you.

Fast and friendly service.. Clean place

Favorite hotel, strategic location, near the mall. The staff is very friendly and helpful.

We was enjoy while we were stay at pranaya hotel. we was enjoy the room, the breakfast , and the hospitality of the staff, the staff are friendly, help full and profesional. Wish to stay at pranaya boutiqe hotel again someday.

the room is amazing, bathroom too. also there is mini pantry at room and they give 4 bottles of water. also there is a capsule coffee machine at room for free. homework for this room is the floor is sticky and bad odour in the bathroom, called the staff and they deep clean it right away.

I stayed there when it first opened.. and until now it hasn't changed... the room smells clean.. just like before.. and it's great, they never ask for a deposit.. keep it up, Pranaya❤️

Comfortable hotel, can be recommended to other guests.

Hot AC. Cleanliness needs to be improved. Others are okay.

Thank you for the service provided. Toothbrush and toothpaste may need to be improved. Shampoo should be provided.

Anyway, I'm not discouraged, everything is okay.

The service is very satisfying, the staff is friendly and overall it is very satisfying.

it seems the hotel's main targets are locals who either do staycations or hold conferences. not a single english magazine. on the upside, they have the pretty receptionist Asha manning the morning frontdesk with her beautiful smile that is bright than the sun. the evening frontdesk manned by Ryan was superbly helpful. I stayed in room 603 which had a problem with a dripping aircon. Ryan was swift enough to get housekeeping to dry up the floor and had the evening engineering team fix the aircon on the spot. unfortunately, the IT team was not able to remedy the wifi. You could connect to the WIFI with a full bar but no internet. A simple ping test shows significant packet loss (i suspect from a faulty LAN backhaul). Long story short, wifi was unusable for that room from night until i left for my day schedule. When I came back in the evening, Ryan asked about the wifi experience. Upon hearing that it wasn't working, he offered to move me to a better room on a different floor. That's what you call an excellent customer service. The hotel should hire more people like Ryan who was not afraid to do what it takes to serve the customer's need (within reason, of course). i've stayed in this hotel several times since 2023 for the convenience of it (it is across a mall that has all the amenities i need) and is easy to get a grab car (unlike other hotels i stayed in where it takes a long time to get a grab car or worst the driver will cancel after making you wait for 10minutes during pickup)

Overall it was a great experience, I even upgrade my room to junior suites, and it's worth it, definitely recommend this hotel

Good location near by mall just few steps

friendly staff, comfortable, easy access & quiet

ok, it's great, it's close to everywhere, just try it if you don't believe me

Overall it was good, the location's right next to Teras Kota. The staffs were friendly, and the cleanliness's good. I'd return to this place in the future. Thank you

The room is comfortable, clean and the location is also good, close to the mall and strategic.

Wife & Children comfortable staying at Pranaya Hotel