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Traveler Reviews Tjokro Hotel Pekanbaru
Number of reviews per page
20
20
40
40
Customer reviews
DS
Daulat S.
10.0
/10
Reviewed 2 day(s) ago
The location is in the city center, good service, good atmosphere for staycation and vacation. Highly recommended for friends who want to stay in Pekanbaru, and the price is very competitive. Thank you Grand Tjokro.
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Julian M.
Leisure
8.5
/10
Reviewed 4 day(s) ago
quite comfortable, but not as beautiful as I imagined. maybe because of the age of the hotel, maybe. but overall good
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Ry
Rosi y. p.
Staycation
10.0
/10
Reviewed 1 week(s) ago
The location is OK, close to the airport. The service is friendly, the facilities are good.
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Accommodation's Reply
21 Apr 2025
Dear Mrs. Rosi Y. P., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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N***a
9.4
/10
Reviewed 2 week(s) ago
This is my first time staying here for 3 days. Overall everything is good, the hotel location is strategic, the breakfast is delicious, the staff is also friendly and helpful.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. N*a, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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IJ
Imelda J.
Staycation
8.5
/10
Reviewed 2 week(s) ago
The hotel's location is close to the city center, making it easy to get anywhere.
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1 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mrs. Imekia J. Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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R***O
Transit
6.4
/10
Reviewed 2 week(s) ago
Not bad. The bathroom facilities can be improved and checked again.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. R*O, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We apologize for the inconvenience caused by the bathroom facilities that did not meet your expectations. We will follow up on this with the relevant department so that similar things will not happen again in the future. Your review is also valuable input in our efforts and commitment to continue improving the services and facilities we provide to all guests. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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b***y
Leisure
8.5
/10
Reviewed 2 week(s) ago
Friendly Hotel Staff, Spacious and Cool Rooms, There is a Children's Play Area, Various Food/Variations of Flavors, There are Lontong, Porridge, Soup, Fried Rice, Fried Noodles. There are complete fruits for breakfast. Everything is quite complete
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+5
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. b*y, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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c***i
Leisure
9.4
/10
Reviewed 2 week(s) ago
Spacious room, complete facilities/amenities.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. c*i, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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i***f
5.8
/10
Reviewed 3 week(s) ago
I stayed here on April 6-7, 2025. The cleanliness of the room needs to be improved, the room has an unpleasant odor from the carpet. No view, the room is provided with water in 1 liter bottles, but there is no information in the room, or at check-in that it is paid.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. i*f, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We apologize for the inconvenience caused by the less than optimal cleanliness of the room. We will follow up on this with the relevant department so that similar things do not happen again in the future. Your review is also valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We are pleased to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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mp
muthia p.
8.5
/10
Reviewed 3 week(s) ago
The service is good, clean and comfortable
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Accommodation's Reply
16 Apr 2025
Dear Ms. Muthia P., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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I***i
9.7
/10
Reviewed 3 week(s) ago
Quite satisfying for a 3 star hotel. Maybe because during Ramadan the menu for sahur is less varied.
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1 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. l*i, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We apologize for the inconvenience caused by the less varied sahur menu. We will follow up on this with the relevant department so that similar things will not happen again in the future. Your review is also valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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F***h
Leisure
8.7
/10
Reviewed 3 week(s) ago
Overall, it's a good hotel. But, at night I can hear people screaming and fighting in the hallway. I just want some sleep.
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Accommodation's Reply
21 Apr 2025
Dear Sir/Madam,
Thank you for choosing Tjokro Hotel Pekanbaru and take the time for review your stay with us. We do apologize for this inconvenience. We also be using your review about noisy room as valuable input in our efforts to continuously improve the service and facilities provided to guests.
We truly appreciate your feedback. We look forward to seeing you again.
Regards,
Eny Dian L.
Operation Manager.
J
Junaidi
6.3
/10
Reviewed 3 week(s) ago
the matress pad are not clean, there are many spots that have turned yellow, the room looks like hasn't maintained, the toilet condition when first entering is very dirty, he receptionist does not pick up the phone because the telephone does not ring, this was my first time staying here and it was very unpleasant and I will never stay here again
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Accommodation's Reply
21 Apr 2025
Dear Mr. Junaidi,
Thank you for choosing Tjokro Hotel Pekanbaru and take the time for review your stay with us. We do apologize for this inconvenience. We also be using your review about cleanliness of the room and linen as valuable input in our efforts to continuously improve the service and facilities provided to guests.
We truly appreciate your feedback. We look forward to seeing you again.
Regards,
Eny Dian L.
Operation Manager.
e***i
Leisure
8.2
/10
Reviewed 3 week(s) ago
The room was not very clean, the hot water was not hot.
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3 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. e*i, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We apologize for the inconvenience caused by the hot water and less than optimal cleanliness. We will follow up on this with the relevant department so that similar things will not happen again in the future. Your review is also valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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A***t
Business
8.4
/10
Reviewed 4 week(s) ago
the sheets and towels are not white.
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1 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. A*t, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We apologize for the inconvenience caused by the bed sheets and towels that did not meet your expectations. We will follow up on this with the relevant department so that similar things will not happen again in the future. Your review is also valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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T***v
10.0
/10
Reviewed 4 week(s) ago
The hotel is clean and the hotel staff is very helpful.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. T*v, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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D***y
10.0
/10
Reviewed 5 week(s) ago
My favorite hotel. Clean, comfortable and easy to get around. 😍
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2 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. D*y, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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a***i
Business
8.5
/10
Reviewed 5 week(s) ago
Hopefully the water will be hotter, and there will be more double rooms.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. a*i, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We apologize for the inconvenience caused by the water not being hot enough. We will follow up on this with the relevant department so that similar things will not happen again in the future. Your review is also valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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MR
M Raul R.
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly, the hotel is clean, strategic location, close to everywhere, and there is an area for children... the deposit is 100 thousand per room, is it possible to stay here without a deposit after this? I want to stay here again
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1 people find it helpful
S***o
Business
9.7
/10
Reviewed 7 week(s) ago
There was a problem when checking in. Mrs. Deby helped me wholeheartedly until the problem was resolved. Great service