Traveloka (9,244)
8.2
Very Good
From 9,244 reviews
Provided by travelers on
Cleanliness
8.2
Room Comfort
8.1
Meal
7.5
Location
8.5
Service and Facilites
8.1
People often mention about Everyday Smart Hotel Malang
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Bedroom (67)
Staff Friendliness (62)
Distance to City Center (58)
Ambiance (56)
Accessibility (54)
Bathroom (51)
Room Space (48)
Hotel Area (48)
Surroundings (40)
Check-in/out Time (40)
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Traveler Reviews Everyday Smart Hotel Malang
Number of reviews per page
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40
Customer reviews
D***i
8.8
/10
Reviewed 6 day(s) ago
close to the city center, nice view from the room window. the only minus is that the elevator is crowded because it is part of the same apartment. but other than that it is okay...
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s***a
8.3
/10
Reviewed 2 week(s) ago
It's okay, the room is okay, but the cleanliness is really lacking, and what I don't like the most is the elevator, there are only 2, it's combined with an apartment.
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1 people find it helpful
f***a
10.0
/10
Reviewed 2 week(s) ago
It's really worth it for that price. The most important thing is that the bathroom is clean.
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1 people find it helpful
S***i
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, but it's a bit uncomfortable when the elevator is too crowded. Hopefully in the future the elevators for hotel and apartment guests will be separated.
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1 people find it helpful
DS
Darno S.
Leisure
9.0
/10
Reviewed 3 week(s) ago
* Unfortunately the food has no flavor and the menu only has fried chicken. tempeh, fried noodles.
* Advice needs maintenance especially the kitchen door hinges which are rusty.
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2 people find it helpful
i***m
Leisure
9.3
/10
Reviewed 3 week(s) ago
ok, stay here, just for break fast, not as good as hotel food, feels like eating at a food stall... try to improve the break fast again
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2 people find it helpful
r
ruslan
Leisure
10.0
/10
Reviewed 3 week(s) ago
Clean and spacious hotel with great service. You can leave your belongings for free. I will definitely stay here again when I go to Malang.
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Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. Ruslan, We would like to thank you for choosing Everyday Smart Hotel Malang as your place to stay, it is very pleasant to receive positive reviews from you, hopefully this will be a very good motivation for all staff. We will continue to strive to improve the quality of service and comfort for all guests of Everyday Smart Hotel Malang. We hope to welcome you back with a more satisfying experience than your previous visit. Warm regards, Everyday Smart Hotel Malang.
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Guest
8.5
/10
Reviewed 4 week(s) ago
Locked out of the room 2 times. But staff helped promptly. Great location opposite the mall, good value.
1 people find it helpful
S***a
Leisure
5.4
/10
Reviewed 7 week(s) ago
I made a special request for a single bed, when I checked in I was told that there were only twins, with the reason that before booking I had already booked a single. And they said that the special request from Traveloka was not entered into the hotel. When asked how many standard single beds there were, they said there were 19 rooms, then we asked again who had booked it and what the notes were. The receptionist was able to mention about 12 rooms before my date and the special request notes were entered from the trip application. Asked to combine beds and sheets, the hotel refused (told the guest to move them). Finally asked to move to a superior room and added 100 thousand. Even though the price on Traveloka added 100, it already included a superior room and breakfast. The other room said it was a non-smoking room, when I entered it smelled of cigarette smoke, I finally asked to change rooms. The walls were already moldy in the corners and the bathroom was also yellow. With this price, I prefer to change hotels next time. Thank you.
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3 people find it helpful
Accommodation's Reply
16 Mar 2025
Dear Sir/Madam, we apologize for the inconvenience during your stay at our hotel, especially regarding our facilities and services in fulfilling all guest requests. For all guest requests in bookings at our hotel, it is always based on availability when guests make reservations online or directly, so we cannot guarantee that all forms of requests will be fulfilled, including the type of mattress (double or twin) and the information above (subject to availability) stated when guests input the request on the booking application. For problems with our facilities, we will immediately follow up with our team to immediately make the necessary improvements. Thank you for your assessment, review, and criticism and suggestions based on your experience staying at our hotel and we will make improvements to our services and facilities in the future. Greetings, Everyday Smart Hotel Malang
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lw
linda w.
9.7
/10
Reviewed 7 week(s) ago
The room was tidied up by the staff
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3 people find it helpful
Accommodation's Reply
06 Mar 2025
Dear Mr./Mrs. Linda, We would like to thank you for choosing Everyday Smart Hotel Malang as your place to stay, it is very pleasant to receive positive reviews from you, hopefully this will be a very good motivation for all staff. We will continue to strive to improve the quality of service and comfort for all guests of Everyday Smart Hotel Malang. We hope to welcome you back with a more satisfying experience than your previous visit. Warm regards, Everyday Smart Hotel Malang.
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R***a
Staycation
9.0
/10
Reviewed 8 week(s) ago
The staff was very friendly and accommodating, the room and hotel area was clean, lots of cafe and mini markets around the hotel, but sometimes the elevator quite busy and full of people
2 people find it helpful
Accommodation's Reply
06 Mar 2025
Dear guest,
Warmest greeting Everyday Smart Hotel Malang.
Thank you for staying with us. We hope our sincere service can meet your expectations. We are delighted that you had an excellent experience during you stay with us.
We will always maintain our services to make our guests happy and satisfied with the quality of our services. Thank you and We look forward to your next visit to Everyday Smart Hotel Malang. Have a nice day!
y***y
6.2
/10
Reviewed 9 week(s) ago
The staff and security were not very friendly, what was worse was that when I asked for the car key, they said they didn't know. (at dawn-(at dawn the car key was asked for because there was a car that was going out)
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2 people find it helpful
Accommodation's Reply
26 Feb 2025
Dear Sir/Madam, we apologize for the inconvenience during your stay at our hotel, especially regarding the service from our staff which was less than optimal due to poor coordination between our teams. We will immediately check on this service problem and we will fix it as soon as possible. Thank you for your assessment, review, and criticism and suggestions and we will use it as material for improving facilities or services in the future. Regards, Everyday Smart Hotel Malang
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B***s
Business
9.7
/10
Reviewed 9 week(s) ago
nice view, comfortable room. only lacking in the hanging furniture attached to the wall starting to fall or tilt like the work desk and shelves in the bathroom
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2 people find it helpful
Accommodation's Reply
26 Feb 2025
Dear Sir/Madam, we apologize for the inconvenience during your stay at our hotel, especially regarding the facilities in our rooms. We will immediately check the facilities and we will fix them as soon as possible. Thank you for your assessment, review, criticism and suggestions and we will use them as material for improving facilities or services in the future. Regards, Everyday Smart Hotel Malang
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T***i
Business
8.5
/10
Reviewed 9 week(s) ago
Comfortable hotel, friendly service and clean rooms. Next time I will stay here again. Thx
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2 people find it helpful
Accommodation's Reply
22 Feb 2025
Dear Sir/Madam, Thank you for your assessment, review, criticism and suggestions based on your experience staying at our hotel. We look forward to your return. Best regards, Everyday Smart Hotel Malang
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DF
Ditto F. A.
Leisure
8.5
/10
Reviewed 10 week(s) ago
Very suitable for holiday moments, strategic location, friendly and agile staff
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1 people find it helpful
Accommodation's Reply
15 Feb 2025
Dear Mr./Mrs. Ditto, thank you for your assessment, review, criticism and suggestions regarding your experience while staying at our hotel. We look forward to your return. Best regards, Everyday Smart Hotel Malang
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I***s
Staycation
9.3
/10
Reviewed 11 week(s) ago
The hotel is very comfortable, the location is near UB and the access is very good in my opinion. The position is on the top floor so it is comfortable to rest even though the soundproofing is a little less tight. For breakfast, hopefully there will be many improvements in the future and hopefully in the future if indeed small children are not charged for staying, they will not be charged for breakfast because in other hotels before, every time I stayed, small children were not charged. Always success for Everyday
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Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, thank you for your assessment, review, criticism and suggestions based on your experience staying at our hotel. We apologize if there are any facilities or services that are lacking, especially regarding the additional breakfast per person. We use the basis of the child's age for additional costs ranging from free, half price, and full price. In the future, we will consider all criticism and suggestions from our guests to be able to provide the best facilities and services. We look forward to your return. Regards, Everyday Smart Hotel Malang
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P***a
9.7
/10
Reviewed 11 week(s) ago
The staff is very helpful. We requested a twin bed and they helped us a lot, even though on the last night the twin rooms were full.
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3 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, we apologize if there are still special booking requests that we cannot fulfill because we use "based on availability" for all forms of special requests. Thank you for your assessment, review, and criticism and suggestions based on your experience staying at our hotel. We look forward to your return. Best regards, Everyday Smart Hotel Malang
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r***i
8.4
/10
Reviewed 11 week(s) ago
Friendly hotel staff and strategic location near city center
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2 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, thank you for your assessment, review, criticism and suggestions based on your experience staying at our hotel. We look forward to your return. Best regards, Everyday Smart Hotel Malang
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NP
NI PUTU S. A.
Leisure
9.7
/10
Reviewed 11 week(s) ago
Staying here for 3 days was very enjoyable for me. The location is strategic, very close to places to eat, cafes, and fresh vegetables around Jalan Suhat or Soekarno Hatta. In front of the hotel there is a Kmart + minimart. Minus the elevator is a bit slow. Breakfast can see the beautiful UB building. Recommended if you go to Malang
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1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Mrs. Ni Putu SA, Warm greetings from Everyday Smart Hotel Malang. We would like to thank you for choosing Everyday Smart Hotel Malang as your place to stay, it is very pleasant to receive positive feedback from you, hopefully this will be a very good motivation for all staff. We will continue to strive to improve the quality of service and comfort for all guests of Everyday Smart Hotel Malang. If during your stay there is anything lacking related to the condition of the room, facilities and others, you can directly contact the receptionist by calling extension 0 from the room. Our staff will assist you to the room. We always hope that your next visit will be more satisfying than the previous visit. We look forward to your return, Mrs. Have a nice day Greetings to the family! Everyday Smart Hotel Malang Management
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N***a
8.2
/10
Reviewed 12 week(s) ago
Very strategic location, standard rooms but cleanliness is lacking
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1 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear Our Valued Guest, Warm greetings from Everyday Smart Hotel Malang. We are very grateful for the review given. It is very pleasant to receive positive feedback from you, hopefully this will be a very good motivation for all staff. We will continue to strive to improve the quality of service and comfort for all guests of Everyday Smart Hotel Malang. For your information, in this 1 (one) building, the Hotel and Apartment have different management. Hotel rooms are only on Floors 7, 11 (Standard, Superior) and on the 18th floor (Deluxe), Meeting room on the 19th floor, also Breakfast facilities at the Resto on the 11th floor. 24-hour hotel reception in the Lobby on the 7th floor, all doors are accessed using a special card, and hotel guests have free parking during their stay. If during your stay there is something lacking related to the condition of the room, facilities and others, you can directly contact the receptionist by calling extension 0 from the room. Our staff will help you to the room. We always hope that your next visit will be more satisfying than the previous visit. Waiting for your return. Have a nice day! Management of Everyday Smart Hotel Malang
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Number of reviews per page
20
40
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