8.7
Very Good

From 2,823 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Aston Jambi Hotel & Conference Center
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Bedroom (39)
Ambiance (35)
Distance to City Center (34)
Staff Friendliness (34)
Room Space (33)
Bathroom (30)
Hotel Area (29)
Check-in/out Time (27)
Surroundings (26)
Accessibility (25)
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Traveler Reviews Aston Jambi Hotel & Conference Center

Number of reviews per page
20
40
Customer reviews
A***s
icon-Business
Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 7 day(s) ago

very good in its class and fragrant
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Accommodation's Reply
22 Apr 2025
Dear Valued Guest, Thank you for your positive review! We are glad to know that you are comfortable with the quality of our services and love the pleasant aroma in the hotel area. Hopefully your next visit to Aston Jambi will be even more memorable. See you again. Warm Regards, Nico Fransisko. General Manager
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Gustoni H. A.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

We stayed with our extended family during Eid for the second time. It was very memorable and enjoyable.
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Accommodation's Reply
16 Apr 2025
Dear Mr. Gustoni h a, Thank you for choosing Aston Jambi as a place to stay with your family on the special moment of Eid al-Fitr. We are very happy to hear that your second visit left a pleasant impression. Hopefully the togetherness and comfort felt during your stay will be part of the beautiful memories with your family. We look forward to your next visit warmly. Warm regards, Nico Fransisko. General Manager
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F***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Excellent hospitality, very warm and quiet.

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Accommodation's Reply
18 Apr 2025
Dear Valued Guest, Thank you very much for your kind words! We’re delighted to hear that you enjoyed your stay at ASTON Jambi and appreciated our excellent hospitality. It’s wonderful to know that you found the atmosphere warm and peaceful. We truly appreciate your support and hope to welcome you back again soon for another pleasant visit. Warm regards, Nico Fransisko General Manager
Apriyanto H.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 2 week(s) ago

FO is friendly and if there is a good moment, our room will be upgraded. Overall very good.
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Accommodation's Reply
16 Apr 2025
Dear Mr. Apriyanto H, Thank you for the positive review that has been given. We are happy to hear that our Front Office service is felt to be friendly and that you have a pleasant experience with the upgraded room. We always try to provide the best service at every opportunity, and reviews like this are an encouragement for us. See you again on your next visit to aston jambi! Warm regards, Nico Fransisko. General Manager
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n***d
icon-Staycation
Staycation
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9.7

/10

Reviewed 2 week(s) ago

The hotel staff is very helpful, simply the best.
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Accommodation's Reply
16 Apr 2025
Dear Valued Guest, Thank you for this short but meaningful review. We are very happy to hear that the service from our staff was impressive and helpful during your stay. Your comments are truly a motivation for the entire team to continue providing the best service. We look forward to welcoming you back to Aston Jambi! Warm regards, Nico Fransisko. General Manager
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Sari R.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

On vacation to Jambi, stay here. The place is comfortable, clean and complete and the staff is very friendly.
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Accommodation's Reply
16 Apr 2025
Dear Mrs. Sari R, Thank you for choosing Aston Jambi as your place to stay during your vacation in Jambi. We are very happy to know that you feel comfortable with our clean and complete facilities, and get friendly service from our staff. Positive reviews like this are the motivation for us to continue to provide a pleasant stay experience for every guest. We look forward to your next visit to Aston Jambi! Warm regards, Nico Fransisko. General Manager
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U***i
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 week(s) ago

The hotel is clean.. For the past 2 years, during my homecoming to Riau, I have always stayed at Aston Jambi. This year, we stayed at ASTON for 2 nights.
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Accommodation's Reply
16 Apr 2025
Dear Respected Sir/Madam, Thank you for your trust in choosing Aston Jambi as a place to stay during your homecoming trip to Riau for the past two years. We are very pleased to know that you feel comfortable with the cleanliness of the hotel and have chosen to stay again for 2 nights this year. This review means a lot to us and is a motivation to continue providing the best service. We look forward to your next visit to Aston Jambi! Warm regards, Nico Fransisko. General Manager
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Murniatiningsih
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

for breakfast Maybe because we came in the afternoon, not during sahur, so many things were closed... but the room and other facilities were quite comfortable
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Accommodation's Reply
07 Apr 2025
Dear Mrs. Murniatiningsih, We apologize if when you arrived the breakfast menu was already closed because it was outside of sahur time. This input will be our concern so that in the future we can provide a better experience. We are also happy to know that you feel comfortable with the room and other facilities. We hope to welcome you back to Aston Jambi with even better service. Warm regards, Nico Fransisko. General Manager
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A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

A comfortable place to rest and the breakfast menu is varied. Clean swimming pool facilities.
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1 people find it helpful

Accommodation's Reply
07 Apr 2025
Dear Valued Guest, Thank you very much for your positive review! We are glad to hear that you felt comfortable resting at aston jambi and enjoyed the variety of breakfast menus that we provide. We also really appreciate your appreciation for the cleanliness of the swimming pool facilities. We hope your stay experience is always pleasant, and we look forward to your next visit!. Warm regards, Nico Fransisko. General Manager
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Putri H.
icon-Transit
Transit
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

Best service, lost watch immediately informed, clean, friendly and very comfortable hotel. Thank you Aston Jambi. Next, will stay here if I go to Jambi.
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1 people find it helpful

Accommodation's Reply
07 Apr 2025
Dear Ms. Putri H, Thank you so much for your wonderful review! We are so happy to hear that you were comfortable with our service, and happy to help you find any items you left behind. Cleanliness, hospitality, and guest comfort are our top priorities. See you on your next visit to Jambi — we will be happy to welcome you back to Aston Jambi!. Warm regards, Nico Fransisko. General Manager
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Tang K. H.
icon-Medical
Medical
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10.0

/10

Reviewed 6 week(s) ago

Location strategic, clean and comfortable.

1 people find it helpful

Accommodation's Reply
07 Apr 2025
Dear Tang KH, Thank you for your kind review! We’re glad to hear that you enjoyed our strategic location, cleanliness, and comfortable atmosphere. Your satisfaction means a lot to us, and we look forward to welcoming you back to ASTON Jambi in the future! Warm regards, Nico Fransisko General Manager
G***t
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 9 week(s) ago

Overall the facilities are comfortable, only the swimming pool for adults is less comfortable.
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2 people find it helpful

Accommodation's Reply
28 Feb 2025
Dear Valued Guest, Thank you for your review and feedback. We are very pleased to know that overall, you feel comfortable with the facilities we provide. However, we also appreciate your input regarding the uncomfortable adult pool. This kind of feedback is very valuable for us to continue making improvements. Our team will immediately evaluate and take the necessary steps to improve the comfort of the pool for a better guest experience. Thank you for your trust and support. We look forward to welcoming you back in the next opportunity. Best regards, Nico Fransisko. General Manager
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Guest
icon-Business
Business
icon-origin-TRAVELOKA

6.9

/10

Reviewed 9 week(s) ago

Suggestion to provide mineral water in the room
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Accommodation's Reply
28 Feb 2025
Dear Valued Guest, Thank you for your review and suggestions. We greatly appreciate your feedback regarding the provision of mineral water in the room. The policy of using dispensers in the room corridor is indeed implemented as part of our commitment to reduce plastic consumption and support environmental sustainability. However, we understand that guest comfort remains our top priority. We will carefully consider your suggestions to find the best solution, without neglecting our commitment to the environment. We hope to continue to provide better service in the future. Thank you for your trust and support. We look forward to welcoming you back on the next occasion. Best regards, Nico Fransisko. General Manager
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d***y
icon-origin-TRAVELOKA

9.3

/10

Reviewed 11 week(s) ago

Improve the best and cheapest quality with the best quality
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Accommodation's Reply
06 Feb 2025
Dear Sir/Madam, Thank you for your feedback and support! We greatly appreciate your suggestions to continuously improve our service quality while maintaining affordable prices. Our commitment is to provide the best guest experience with excellent quality. We will continue to strive to improve our services and facilities for your convenience. Thank you for your trust and support, we look forward to welcoming you back in the future. If you have any other input or needs, please do not hesitate to contact us. Warm Regards, Nico Fransisko. General Manager
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t***i
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

Hotel recommendations for business purposes
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1 people find it helpful

Accommodation's Reply
29 Jan 2025
Dear Valued Guest, Thank you for your recommendation and positive review! We are glad to know that Aston Jambi is the right choice for your business needs. We hope to continue to provide the best experience on every visit. See you again. Warm Regards, Nico Fransisko. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.7

/10

Reviewed 13 week(s) ago

Actually the service and cleanliness are good. But the hotel is old and needs to be updated again. Needs to be touched up to be fresher and cleaner
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Accommodation's Reply
24 Jan 2025
Dear Valued Guest, Thank you for your review and feedback. We are very pleased to know that you are satisfied with our service and cleanliness. Regarding suggestions regarding facility updates, this is our concern to continue improving the quality so that the experience of staying is more comfortable. We greatly appreciate your feedback and look forward to welcoming you back to Aston Jambi. Warm Regards, Nico Fransisko. General Manager
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Abadi P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.8

/10

Reviewed 15 week(s) ago

comfortable and beautiful. the waiters are friendly
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Accommodation's Reply
14 Jan 2025
Dear Mr. Abadi P, Thank you very much for your feedback! We are very happy that you feel comfortable and enjoy the beautiful atmosphere here. Your appreciation for our friendly service also means a lot. Hopefully we can continue to provide the best experience for you. Warm Regards, Nico Fransisko. General Manager
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B***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

The staff was very friendly, and check out time was fast.
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Accommodation's Reply
11 Jan 2025
Dear Valued Guest, Thank you very much for your positive comments! We are glad to hear that you were satisfied with our friendly staff and fast check-out process. We will continue to strive to provide the best service for your convenience. Hope to welcome you back soon! Warm Regards, Nico Fransisko. General Manager
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s***a
icon-origin-TRAVELOKA

9.1

/10

Reviewed 16 week(s) ago

The soap in the bathroom is out, the noise from the next room is too loud so it's a bit disturbing
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Accommodation's Reply
11 Jan 2025
Dear Valued Guest, Thank you for your valuable feedback. We apologize for the inconvenience you experienced regarding the soap in the bathroom and the noise from the next room. We will follow up on both of these issues immediately to ensure the comfort of our guests in the future. We look forward to welcoming you back and providing a better experience. Thank you for letting us know. Warm Regards, Nico Fransisko. General Manager
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P***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 16 week(s) ago

okay everything... food is good room is spacious just a little annoying with guests wearing hotel robes and slippers in the BF area.. maybe because there are no rules in the hotel regarding BF etiquette so it's a bit less pleasant to look at.. the rest is okay
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Accommodation's Reply
11 Jan 2025
Dear Valued Guest, Thank you very much for your positive comments! We are glad that you are satisfied with the food and the room size that we provide. We will continue to strive to provide the best service for your comfort. Hope to welcome you back again! Warm Regards, Nico Fransisko. General Manager
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Number of reviews per page
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