Traveloka (2,392)
8.6
Very Good
From 2,392 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about Galaxy Hotel Banjarmasin
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Staff Friendliness (18)
Room Space (18)
Ambiance (15)
Bedroom (15)
Distance to City Center (14)
Hotel Area (14)
Bathroom (13)
Surroundings (12)
Accessibility (11)
Check-in/out Time (11)
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Traveler Reviews Galaxy Hotel Banjarmasin
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40
Customer reviews
D***a
9.7
/10
Reviewed 2 week(s) ago
The first time I stayed here, it felt great. The room was fragrant, clean and comfortable. My son also liked the swimming pool and didn't vomit at night because the water was clean.
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Accommodation's Reply
15 Apr 2025
Dear Mr. D*a. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were impressive for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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I***a
Leisure
9.7
/10
Reviewed 3 week(s) ago
nice hotel, next time come here again
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Accommodation's Reply
15 Apr 2025
Dear I*a. Warm greetings from Galaxy Hotel Banjarmasin! We are delighted that you have enjoyed your stay at our property. We are very grateful for taking the time to review, rate and upload your photos while at our hotel. Hopefully in the near future, you can stay at our hotel again. We look forward to welcoming you back to Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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c***a
8.5
/10
Reviewed 4 week(s) ago
very clean and comfortable hotel
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear c*a. How happy to know that you felt comfortable and happy while staying at Galaxy Hotel Banjarmasin. Thank you for taking your time to give a good review and rating of our hotel. We will continue to provide the best for all our guests. We hope you will return to stay at Galaxy Hotel Banjarmasin. Warm regards, Duty Manager.
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Nico F. I.
Leisure
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very fast response when serving.
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Accommodation's Reply
09 Apr 2025
Dear Mr. Nico F. I. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property impressed you during your stay at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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D***a
Staycation
10.0
/10
Reviewed 8 week(s) ago
Happy to stay again at the Galaxy Hotel Banjarmasin
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1 people find it helpful
Accommodation's Reply
08 Mar 2025
Dear D*a. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were impressive for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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Resty E. A.
Business
6.2
/10
Reviewed 10 week(s) ago
I swear the service is really bad.
From the check-in schedule at 14:00 until 17:35 we were only able to enter the room. Even though we had booked the room 2 weeks before the check-in date.
No solution, no apology and just waiting in the lobby for 3 hours 35 minutes
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2 people find it helpful
Accommodation's Reply
20 Feb 2025
Dear Mrs. Resty EA Warm greetings from Galaxy Hotel Banjarmasin! We sincerely apologize for the unpleasant experience you had while staying at our property. We would like to thank you for taking the time to give us a complete rating and review of our hotel. Your suggestions are very important and have been well received by our hotel team, so that in the future we can improve the quality of food, service, and the overall hotel in the future. We will ensure that things like this will not happen again. Once again, the entire hotel team apologizes for the incidents that made you feel uncomfortable while staying at our hotel. We hope you will come and stay again at Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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S***i
Leisure
10.0
/10
Reviewed 11 week(s) ago
friendly service as usual.👍
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1 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear S*i. Thank you for taking the time to give a good rating to our hotel. We will continue to provide the best for all our guests. We hope you will return to stay at Galaxy Hotel Banjarmasin. Warm regards, Duty Manager.
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M***a
Leisure
8.7
/10
Reviewed 12 week(s) ago
The quality of this hotel room is like a 3-star hotel, not a 4-star hotel. and it is suitable to be sold at a price range of 400-500 thousand / night only. Especially the highlight in the toilet section is like the quality of a 2-star hotel toilet. There is no shower that is intermittent and is only covered with cheap curtains sold in online shops. The exhaust does not work optimally so the toilet is very damp and the ceiling is moldy. The lighting is also minimal and there is no touch of a 4-star hotel at all. For the room, the AC is not too cold, it's terrible, my child slept until he was sweating. The head pillow is also high so the neck hurts a bit. The only plus from this hotel is that there is no sound of the mosque at dawn which is very suitable for non-Muslim visitors and those bringing children.
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Accommodation's Reply
06 Feb 2025
Dear M*a. Warm greetings from Galaxy Hotel Banjarmasin! We sincerely apologize for the unpleasant experience you had during your stay at our property. We greatly appreciate you taking the time to give us a complete rating and review of our hotel. Your suggestions are very important and have been well received by our hotel team, so that in the future we can improve the quality of food, service, and the overall hotel in the future. We will ensure that things like this will not happen again. Once again, the entire hotel team apologizes for the incidents that made you feel uncomfortable while staying at our hotel. We hope you will come and stay again at Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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M***i
Staycation
9.4
/10
Reviewed 13 week(s) ago
Beautiful Chinese New Year atmosphere with beautiful decorations..
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2 people find it helpful
Accommodation's Reply
06 Feb 2025
Dear M*i. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were memorable for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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K***A
Leisure
6.7
/10
Reviewed 13 week(s) ago
Can't swim because the swimming pool is in front of the event location
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Accommodation's Reply
31 Jan 2025
Dear ke*a. Thank you for taking the time to give your review of our hotel facilities. We apologize for the inconvenience you have experienced at our hotel, especially when staying at Galaxy Hotel. Your review is an input to improve the quality of our facilities and services. We will also ensure that incidents like this do not happen again on your next visit to our hotel. We look forward to welcoming you back to our hotel. Warm regards, Duty Manager,
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A***o
9.4
/10
Reviewed 13 week(s) ago
The place is clean and comfortable. The service is polite. Close to the mall. Breakfast has many menus and the food is delicious. Ordered chicken tongseng, it was delicious. The view of the swimming pool is good
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1 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear A*o. How happy to know that you felt comfortable and happy while staying at Galaxy Hotel Banjarmasin. Thank you for taking your time to give a good review and rating of our hotel. We will continue to provide the best for all our guests. We hope you will return to stay at Galaxy Hotel Banjarmasin. Warm regards, Duty Manager.
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Adhitya P. W.
Business
10.0
/10
Reviewed 13 week(s) ago
It was uneventful! Thanks a lot!
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Accommodation's Reply
31 Jan 2025
Dear Mr. Adhitya PW Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property impressed you during your stay at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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R***y
9.4
/10
Reviewed 14 week(s) ago
Overall it is good, suitable for a family holiday at this hotel, besides being very close to the shopping center, access to everywhere is also convenient.
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1 people find it helpful
Accommodation's Reply
22 Jan 2025
Dear R*y. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were memorable for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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Robby R.
8.7
/10
Reviewed 16 week(s) ago
For other things I really like it, only from the breakfast food some of the dishes taste salty
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Accommodation's Reply
22 Jan 2025
Dear Mr. Robby. Warm greetings from Galaxy Hotel Banjarmasin! We sincerely apologize for the unpleasant experience you had while staying at our property. We greatly appreciate you taking the time to give us a complete rating and review of our hotel. Your suggestions are very important and have been well received by our hotel team, so that in the future we can improve the quality of food, service, and the overall hotel in the future. We will ensure that things like this will not happen again. Once again, the entire hotel team apologizes for the incidents that made you feel uncomfortable while staying at our hotel. We hope you will come and stay again at Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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a***i
9.4
/10
Reviewed 16 week(s) ago
The first time I stayed at the Galaxy Hotel, it was very pleasant. The hotel area is strategic in the middle of the city, close to the mall. The hotel rooms and toilets are clean. The hotel room facilities are complete. Next time I will stay here again.
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1 people find it helpful
Accommodation's Reply
22 Jan 2025
Dear A*i. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for taking the time to give a good review and rating of our property. We are very grateful to know that you were impressed with our services and facilities during your stay at Galaxy Hotel Banjarmasin. Your comments and input are very valuable for us to motivate us to continue to strive to improve the quality of our hotel and provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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AH
Abdul H.
Staycation
10.0
/10
Reviewed 18 week(s) ago
the check in and out process is fast, the room is spacious and clean, the swimming pool and gym facilities are also very good, and what I like the most is the breakfast is delicious and very varied. I stayed in room 501 deluxe double yesterday, there are two window views, namely the swimming pool and Duta mall.
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1 people find it helpful
Accommodation's Reply
05 Jan 2025
Dear Mr. Abdul H. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were impressive for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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M***r
Leisure
9.4
/10
Reviewed 18 week(s) ago
thank God for the good hotel service
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1 people find it helpful
Accommodation's Reply
24 Dec 2024
Dear M*r. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were memorable for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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S***e
8.5
/10
Reviewed 19 week(s) ago
The food is plentiful and all of it is typical of Kalimantan and very delicious.
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Accommodation's Reply
24 Dec 2024
Dear Mr. S*e. How happy to know that you felt comfortable and happy while staying at Galaxy Hotel Banjarmasin. Thank you for taking your time to give a good review and rating of our hotel. We will continue to provide the best for all our guests. We hope you will return to stay at Galaxy Hotel Banjarmasin. Warm regards, Duty Manager.
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S***e
8.5
/10
Reviewed 19 week(s) ago
The food is delicious, typical Kalimantan menu
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Accommodation's Reply
24 Dec 2024
Dear S*e. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for taking the time to provide a good review and assessment of our property. We are very grateful to know that you were impressed with our services and facilities during your stay at Galaxy Hotel Banjarmasin. Your comments and input are very valuable for us to motivate us to continue to strive to improve the quality of our hotel and provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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D***y
Business
8.8
/10
Reviewed 20 week(s) ago
Clean hotels, nice location, good breakfast
1 people find it helpful
Accommodation's Reply
24 Dec 2024
Dear D***y
Warm greetings from Hotel Galaxy Hotel Banjarmasin!
Thank you for giving us a favorable review and assessment of our property.
We are pleased to hear that our service and property were memorable for you during your stay.
We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests.
We look forward to welcoming you back to Galaxy Hotel Banjarmasin!
Warm Regards,
Duty Manager
Number of reviews per page
20
40
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